While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Vaporiser shop
  2. Electronic cigarette store
  3. Tobacco shop

Information provided by various external sources

Buy vaporizers, vape pens, glass adapters, water tools! All shipping from Canada, pay no duty & cross no borders. Free shipping on orders over $150, buy local!


Contact info

3.5

Average

TrustScore 3.5 out of 5

7 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

4.5 stars

First off, wish there was a 4.5 star option, since rarely are there vape sites with no flaw what-so-ever.
There customer service response time is fantastic, and super patient when you're indecisive. They do not come across as shilly what-so-ever in emails. The prices are on the high side, but if you pay attention will see that they match competitor's prices, or give you a custom invoice/coupon code. If you live in Canada, the order maybe takes 3-4 days to get shipped and be at your door.
I've purchased a Tinymight 2 from them that worked flawless out of the box [until after a year of daily use when I RMA'D it for the recent upgrades], and a Puffco Proxy with accessories.
Haven't opened my Proxy yet, as I don't use concentrates often compared to flower. Also in the rare case they make a Proxy Pro, would be able to return the unopened one.
Vapes currently get so many versions/upgrades these days. I love improvements but never want to feel like my $500 purchase is obsolete within a year or so.
Just my 2 cents on the vape world, and why I never buy any DynaVaps, who are the kings of doing that.

19 June 2023
Unprompted review
Rated 1 out of 5 stars

They don't show bad reviews on their…

They don't show bad reviews on their site, i bought mininail and it doesn't show the 3 stars i gave, but by some coincidence i see the 5 star review i gave on another product ... also product came damaged and i got only 10% refund on only the bucket, the purchase was almost 500$ but hey here 4.50$ :) they asked me to ship back but it was 30$ at my cost when i see that bucket on other site for 79.99 CAD.. no thank you.

24 March 2023
Unprompted review
Rated 5 out of 5 stars

Twice in, and going strong

I’ve bought from the company twice now, once online (delivered), and today actually I went to pick up my online order in person in Vancouver. I’ve never had any issues, everybody is always really lovely and friendly, which is awesome, and the communication is great.

Solid, straight up company. Five Stars all the way, and will happily buy from them many times over.

22 December 2022
Unprompted review
Rated 1 out of 5 stars

bought Simrell cage, manufacured defect, refuse to send new.

bought Simrell cage. Also glass protection was in the order. Got a broken "pass throught" adapter and provided pictures, asked for new piece but they refuse to send it to me, they say I need to buy the adapter, even I got a manufactored defect I proved it. Worst company I ever talked to, not good customer service at all. Tried to give them review on their site, but they delete it. That's why they don't have bad reviews.

6 July 2022
Unprompted review
Rated 5 out of 5 stars

Great customer service

Purchased several items from this company in the past. Had an issue with a defective product and they were willing and eager to rectify the issue.

12 November 2020
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look