Ordered on Monday with 1-2 days shipping, it's Thursday and after reading some reviews I'm starting to get anxious about it. Not shipped yet according to shop app and company don't answer phone or... See more
Company replied
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See what reviewers are saying
Outstanding Experience from Start to Finish I couldn’t be happier with my purchase from this website. The selection of vape products is top everything from sleek devices to premium e-liquids. The... See more
Company replied
Great customer service. Called to explain some of my order was OOS but offered replacements and a few complimentary items. That's how you keep customers. Quick delivery, well packaged. Excellent all... See more
Company replied
I haven’t received my order after i purchased the express shipping which should take 1-2 working days and i have had no help resolving the issue with the company as they do not respond to emails and m... See more
Company replied
Company details
- #123 of 127 best companies in Vaporiser shop
- #127 of 130 best companies in Electronic cigarette store
Written by the company
Vape Direct Wholesale is an independent family-owned vape store, started in United Kingdom. We started supply to vapers first, bringing in unique and incredible vaping devices and E-liquid from all over the world.
Contact info
United Kingdom
- vapesdirectwholesale.co.uk
3.4
Average
42 reviews
Replied to 87% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
very bad experience
8 July 2025
Unprompted review
Dodgy dealers
Dodgy dealers
Stay away from them ordered 200£vapes never received or any replies to emails.
25 July 2025
Unprompted review
Reply from Vapes Direct Wholesale
We’re very sorry to hear about your experience. This is not the service we want for our customers. Please contact us at info@vapesdirectwholesale.co.uk or WhatsApp +44 7723 342776 with your order details so we can urgently investigate this and resolve it for you.
This is my second order
This is my second order, it says 2-3 days delivery , but I got an excellent service as they arrived the next day , very happy definitely use this company again .
6 September 2025
Unprompted review
Reply from Vapes Direct Wholesale
Thank you for your repeat order! We’re delighted to hear your delivery arrived earlier than expected and that you’re happy with our service. We truly appreciate your trust and look forward to serving you again.
Don’t bother ordering
Don’t bother ordering, placed an order a week ago with express delivery, not heard a thing and I’ve not had a response to two emails. Poor service, keep my money I won’t be ordering again.
18 August 2025
Reply from Vapes Direct Wholesale
We’re very sorry for the frustration caused. According to our system, your parcel was delivered on 19-08-2025 (Tracking ID: 15503334930801). Please kindly check again, and if there are any further issues, contact us at WhatsApp +44 7723 342776 so we can assist you right away.
Reply from Vapes Direct Wholesale
Thank you so much.
Easy to order and communication was…
Easy to order and communication was second to none.
12 August 2025
Reply from Vapes Direct Wholesale
Thank you so much for your kind words! We’re glad you found the ordering process easy and communication smooth. Your support means a lot to us, and we look forward to serving you again.
Reply from Vapes Direct Wholesale
Thank you! We’re happy to hear you received your order quickly. We appreciate your support.
Wished I had looked at the reviews…
Wished I had looked at the reviews before I ordered, absolute disaster and nobody answers emails or calls. Ordered early July and nothing back. They will not get away with stealing my money, they will be hearing from me.
9 July 2025
Unprompted review
Reply from Vapes Direct Wholesale
We’re very sorry to hear about your experience. This is not the level of service we aim to provide. Please share your order details with us at +44 7723 342776 so we can urgently look into this and resolve the matter for you. Your satisfaction is important to us, and we’ll do our best to make things right.
Reply from Vapes Direct Wholesale
Thank you for your kind feedback! We’re delighted you’re happy with our prices and communication. We truly appreciate your support and look forward to serving you again.
I warn yall please do not order from…
I warn yall please do not order from these guys. It took them a week to dispatch my order and when I received it.. half of the stuff wasn't even what I ordered. Save your money and time. This business should be shut down
9 August 2025
Unprompted review
Reply from Vapes Direct Wholesale
We sincerely apologize for the delay and the mix-up with your order. This is not the experience we want for our customers. Please contact us at info@vapesdirectwholesale.co.uk
or on WhatsApp at +44 7723 342776 with your order details so we can correct this immediately. We truly value your feedback and will do our best to make things right.
Great customer service and fast delivery 5 stars for my experience
Super fast delivery and if item isn't in stock they contact and sort the matter out straight away. Great customer service. Would definitely recommend them to anyone
28 July 2025
Reply from Vapes Direct Wholesale
Thank you so much for your wonderful feedback and 5-star review! We’re glad you had a smooth experience with our customer service and delivery. Your recommendation means a lot to us, and we look forward to serving you again soon.
super company
super company, fast delivery, if there is a problem with the order they call the mobile number and offer another option or a refund. For me, great communication
21 July 2025
Reply from Vapes Direct Wholesale
Thank you for the great feedback. We're glad you’re happy with our service and communication.
It's just got a real nice taste to it…
It's just got a real nice taste to it and there will be ordering more
16 July 2025
Reply from Vapes Direct Wholesale
Thank you for your feedback! We’re happy to hear you’re enjoying the taste and plan to order more. We appreciate your support!
Where's my order
Ordered on Monday with 1-2 days shipping, it's Thursday and after reading some reviews I'm starting to get anxious about it. Not shipped yet according to shop app and company don't answer phone or reply to me.
Update.
Received part order with partial refund due to not having stock.
Communication could be better
24 July 2025
Unprompted review
Reply from Vapes Direct Wholesale
We’re very sorry for the delay and the lack of communication you’ve experienced. This is not the standard we aim to provide. Please share your order details with us at info@vapesdirectwholesale.co.uk
or on WhatsApp at +44 7723 342776 so we can check your shipment immediately and resolve this for you. Your patience is greatly appreciated, and we’ll do our best to make it right.
Not even worth it
Emailed the company twice to check if they could get hold of some vape juice for me before I ordered it.
The ignored the first email, so I put in an order... It got refunded. The vape juice is still available online.
I emailed again, still waiting on that reply, it's been over a week. Juice is still available online. Absolutely crap for a company.
2 July 2025
Unprompted review
Reply from Vapes Direct Wholesale
We’re very sorry for the poor experience you’ve had with us and for not responding to your emails promptly. This is not the level of service we want to provide. Please reach out to us directly at info@vapesdirectwholesale.co.uk or WhatsApp +44 7723 342776 with your order details so we can look into this and resolve it quickly. We truly value your feedback and will work to improve our communication and service.
cutomer service needs to be improved
I haven’t received my order after i purchased the express shipping which should take 1-2 working days and i have had no help resolving the issue with the company as they do not respond to emails and messages. After this complaint my order was sent out immediately after.
8 July 2025
Unprompted review
Reply from Vapes Direct Wholesale
Sorry for the delay and inconvenience. We’ve taken your feedback seriously and are working to improve our response time.
Reply from Vapes Direct Wholesale
Thank you so much for your kind words! We’re delighted to hear you’re happy with our service and look forward to your next order.
Outstanding Experience from Start to…
Outstanding Experience from Start to Finish
I couldn’t be happier with my purchase from this website. The selection of vape products is top everything from sleek devices to premium e-liquids. The website is easy to navigate, and checkout was a gud
Shipping was fast, and my order arrived well-packaged and exactly as described. The product quality is excellent
29 May 2025
Unprompted review
Reply from Vapes Direct Wholesale
Thank you so much for sharing your outstanding experience! We’re thrilled you enjoyed our product selection, smooth checkout, and fast delivery. It means a lot to know you’re happy with the quality and service we look forward to serving you again soon.
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