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Vape Store Direct Reviews 

379
•
TrustScore 5 out of 5

4.8

Electronic cigarette store
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Review summary

Created with AI, based on recent reviews

Considering 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the competitive pricing and excellent product range, finding items cheaper than elsewhere and of high quality. Many people highlight the exceptionally fast delivery service, with orders often arriving the next day. The overall service is consistently described as fantastic, with staff going above and beyond to resolve any issues smoothly. Reviewers also appreciate the user-friendly website, making the ordering process straightforward and easy. Furthermore, consumers often note that products arrive well-packaged, ensuring items are in perfect condition upon delivery.

What people talk about most

Delivery service

Consumers find delivery service to be positive, consistently praising its speed and efficiency. Many... See more

Price

Reviewers highlight positive aspects of price, consistently praising the competitive and great prices, often... See more

Product

People report positive experiences with product, often highlighting the great prices and quality. Many... See more

Service

Customers had positive experiences with service, consistently describing it as excellent and brilliant.... See more

Order

Users describe positive interactions with order, frequently highlighting fast and trouble-free ordering and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great range of vape kits at a very competitive price, along with free tracked Royal Mail delivery. Very please with my Voopoo Drag X2. Will definitely use Vape Store Direct again. Highly recommended.... See more

Rated 5 out of 5 stars

Amazing experience purchasing a vape mod kit. I accidentally ordered the wrong colour in the middle of the night and emailed the sales team about swapping for the colour I’d wanted, they emailed back... See more

Rated 5 out of 5 stars

Happy with service provided! Received items purchased, no issues. Came quickly and tracking provided. No faults on products received. And an excellent price too! All in all, a good shopping... See more

Rated 5 out of 5 stars

Can’t recommend these guys enough been using them for just over a year maybe even 2 and they always correct even the smallest of error, they really are great, also you get free things the more you buy... See more

Company details

  1. #33 of 124 best companies in Electronic cigarette store
  2. #14 of 47 best companies in Battery shop
  3. #28 of 120 best companies in Vaporiser shop

About Vape Store Direct

Written by the company

Vape Store Direct

Vape Store Direct is home to a huge range of e-liquids, vape hardware, accessories and CBD products. We carry shortfills, Nic Salts, traditional freebase nicotine liquids as well as a variety of vape kits, tanks, RDA's, Coils, batteries and all the necessities in between!

We are known for our comprehensive range of premium quality liquids in a variety of flavours and for our recognised range from major brands & manufacturers such as Aspire, Efest, Geek Vape, Innokin, Smok, Vaporesso, Wotofo and many more!

Whether you are looking for a starter vape kit or a more advanced set up, box mod or RDA we have you covered. Our products cover the entire range of vaping, from discreet pod mods, MTL devices and sub ohm kits and tanks. With a wide selection to choose from, you are sure to find exactly what you are after!

We are Based in the UK with our warehouse being in Essex. This gives us great connection across the country to ensure super fast dispatch times. Turnaround on orders is very fast ensuring you get your delivery quickly! All products are well packaged, sent with reliable couriers such as Royal Mail and DHL.

What's more is we offer FREE DELIVERY on qualifying orders! Some kits also come with FREE E-LIQUID and some of our e-liquids come with FREE NIC SHOTS too! Check out the product pages for more information!

We constantly refresh with new stock and the latest gear which means you will get the most and very best value for your money!

Contact info

4.8

Excellent

TrustScore 5 out of 5

379 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(379)

98 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Amazing Customer Service, Prices & Shipping

Amazing experience purchasing a vape mod kit. I accidentally ordered the wrong colour in the middle of the night and emailed the sales team about swapping for the colour I’d wanted, they emailed back first thing in the morning, sent out my amended order that day and it was in my hands the next! The kit was cheaper than I could find anywhere else as well. Big shout out to Gav for his help! New regular customer here.

18 August 2025
Unprompted review
Rated 5 out of 5 stars

Extremely fast and careful packing, Superb customer service

Extremely fast and careful packing, spoke to a brilliant staff member who did stock checks for me while on the phone and definitely helped me feel even more happier about placing an order.

Came back and ordered more after I was extremely happy with my first order, didn't even realise their was discounts to be had ontop😄. Will likely be ordering again in the near future

Thank you VS Direct and to the chap that spoke to me. Really really Happy 👍👍

29 July 2025
Rated 5 out of 5 stars

I have only just discovered these guys…

I have only just discovered these guys and all I can say is "wow!", prices are brilliant and shipping is lightening fast. I had a little issue with an item in my order (no fault on there behalf)and they went above and beyond to sort things out. You really can't ask more from an online store. Definitely won't be the last time I order from them.

6 August 2025
Unprompted review
Rated 5 out of 5 stars

Great service

First time ordering was impressed with customer service as every process of my order I was kept up to date via SMS or e mail. Item came well packaged would definitely recommend and shop here again.

28 July 2025

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