Vapium Reviews 309

TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

The Vapium Lite is my first vaporizer. Is using a vapourizer supposed to feel like ... nothing? Oh, somewhere in the multipIe draws I got a brief bit of flavor. No visible smoke. And after a while I... See more

Company replied

Rated 4 out of 5 stars

The Vapium Lite is a decent portable device that is affordable. It is very portable and hides conveniently in your hand. The built in stir tool makes it even more worth it. It's simple to use and p... See more

Company replied

Rated 5 out of 5 stars

professionally engineered tool. owned over a year, 2,000 cycles +, dropped in water with usb port open, still works like new. Maximal THC extraction with the adjustable control settings, great bluet... See more

Rated 3 out of 5 stars

Thin clouds, not much flavor (this is the first model). Chamber rubber band is a necessity otherwise the chamber lid falls off the the herbal materials gets all over. The magnet is not strong enough... See more

Company details

  1. Pharmacy

Information provided by various external sources

Reliable tools for the bold vapor enthusiast - those who need durable portable devices that can perform wherever the trail may lead, and beyond.


Contact info

3.7

Average

TrustScore 3.5 out of 5

309 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Compact and easy to use.

The Vapium Lite is a decent portable device that is affordable. It is very portable and hides conveniently in your hand. The built in stir tool makes it even more worth it. It's simple to use and perfect for new users.

18 February 2021
Unprompted review
Vapium logo

Reply from Vapium

Hi Soko,

We are so glad that you are enjoying the Lite. Sorry that you initially had some trouble contacting us and thanks for letting us make things right in the end. We strive to never leave any of our customer unsatisfied.

Rated 2 out of 5 stars

Seems ineffective, or is it just different?

The Vapium Lite is my first vaporizer. Is using a vapourizer supposed to feel like ... nothing? Oh, somewhere in the multipIe draws I got a brief bit of flavor. No visible smoke. And after a while I got a mild version of the effects I was looking for. The material afterwards was only darkened, not burnt. It could actually be put in a conventional pipe and ignited! Is this normal?

Not sure if I'm doing something wrong, I keep going back to the little manual to see what the colored lights and buzzes mean. I'm still not sure whether I have to push the Go (on/off) button again after the three buzzes says it's ready. Complicated. Why not just one button to press, a beep when ready, then draw, release button when done?

9 February 2021
Unprompted review
Vapium logo

Reply from Vapium

Hi J Coles,

We are sorry to hear that you aren't having an ideal experience with the Lite. It is actually normal for material to still be combusted after vaporization. We take pleasure in helping users who are newer to vaporization understand the niches as there are some key differences from smoking. Please get in touch with us at support@vapium.com and we would be delighted to help you.

Rated 1 out of 5 stars

this thing is not for regular weed users

24 November 2020
Unprompted review
Vapium logo

Reply from Vapium

Alyssa- We are so sorry to hear that the Lite did not suit your needs. We are working on newer models with longer session times that might suit you better. Please get in touch with us at support@vapium.com and we'd be happy to see what we can do for you, our support is very flexible

Rated 5 out of 5 stars

Amazing quality and service!

Been a customer of Vapium since they first introduced the original Summit.
Their products are top-notch. The service is too! They have many options for their products - the only complaint I would have is they run out of stuff often (a good problem to have for them, but not so much for me :P) So I tend to buy two or three at a time to stock up.

4 November 2020
Vapium logo

Reply from Vapium

Hi J,

Thanks for your feedback. We've always been a small-mid sized company so we haven't been able to stock up with large amounts of inventory in the past, but thanks to loyal fans like you that should be changing in the future. You can expect us to be much better at keeping things in stock this year :)

Rated 5 out of 5 stars

This company has been a pleasant…

This company has been a pleasant surprise. When the first mouthpiece I received started to fit poorly, they responded to my email about this by sending a new mouthpiece within one week.

Great Work, Vapium!

26 October 2020
Vapium logo

Reply from Vapium

Ronald,

So glad to hear you appreciate our customer service. We stand by all of our products.

Rated 1 out of 5 stars

First purchase and not impressed

First purchase and was advised it may be a week to receive, still no product. I had emailed, left call back msgs and finally just sat on the phone and waited an hour. Finally spoke with a sweet gentleman who stated everything is on back order. Would be nice to have received an email stating this, as it was a gift. Unfortunately I never received the item.

16 October 2020
Vapium logo

Reply from Vapium

Hi Dee,

We are truly sorry for what happened with your order. I believe we were moving warehouses at the time as a result of a COVID-19 related shutdown at our previous one. It was a troublesome time for us and we are really sorry to our customers who were affected by this. We hope you are enjoying the Lite now.

Rated 2 out of 5 stars

Their warranty doesn't mean anything

I bought a vapium vaporize lite on December 19 2019. The product was working great, then about 7 months later the lid consistently kept falling off. The product confirmed there is a 1 year warranty, so I registered the product on their website and sent them a message as well. I never heard back, so I called the company during company hours but never got through. I also messaged them via their live chat and received over 20 messages stating "Thank you for your patience, you are next in line. We will be with you shortly." I don't think the 1 year warranty is guaranteed if nobody ever gets back to you.

6 October 2020
Unprompted review
Rated 5 out of 5 stars

Valium vaporizer & products

This a fantastic company. Their products are top notch & always perform as they are suppose to. I have USD many dry herb portable vaporizers & so far theirs is the best for the price. Highly recommend them.

4 October 2020
Unprompted review
Vapium logo

Reply from Vapium

Thanks you so much, Debra! This is exactly what our aim was with the Vapium Lite- to produce a medical-grade vaporizer for a reasonable price.

Rated 2 out of 5 stars

Is it normal?

When I turn the vape on i set up my desired temperature, when it reaches the temperature, the green light turns on with the light of the temperature ( orange) ,but then after maybe 1 minute the green light changes to a solid blue light and the temperature light turns off. The blue light stays there for maybe 2 min then the vape shurs down. Is it normal? I tried to sens a message to Vapium on there website but no answer..can someone help me please? Thank you

27 September 2020
Unprompted review
Vapium logo

Reply from Vapium

Pat,

I'm terribly sorry for the lack of response to your question. Our customer service department is undergoing some changes. I will bet getting in touch with you personally to help you with this issue.

Rated 4 out of 5 stars

Vague shipping, solid product

I received my vapium lite pretty fast through mail order. Had to download a separate app to track the order which was just as vague as expected. It went from “order received” to “sent” with no updates on location, expected arrival, etc. I was happy to get it within 2 weeks and everything is working as expected. The USB C cable is on the short side but functional, recommend getting a longer one.

8 September 2020
Unprompted review
Vapium logo

Reply from Vapium

William,

Sorry that tracking was a little unclear but hope that you are enjoying the Lite now.

Rated 1 out of 5 stars

Very Disappointed

I’m very disappointed with my recent interaction with Vapium. I ordered a Vapium Lite in Black with first class mail and signature required on June 28th. Only when I had found that days had passed without any word on the status of my order, only that it said “shipped” on my package tracking app. I emailed Sales/support 9 days later and the next day I was told the unit I ordered was actually out of stock and my order was placed on back order. I was asked if the rose gold color would be okay instead. I didn’t want the rose gold/pink unit so I asked how long the estimated time for a Black or Graphite unit would be. Over the course of the next 5 days I never got that answer and ultimately was kept guessing about my order. I eventually I ended up canceling the order in question and asking for a refund. I essentially told they were trying to be locate a unit for me but then since I wanted to cancel they canceled it. I was then asked to amend my review based on getting a partial refund which didn’t include the shipping that I paid. It’s funny, they don’t hesitate to instantly charge my credit card without having any units in stock. But when you need to get answers or your money back for not having your order processes doesn’t seem be met with the same urgency. I’ve already multiple friends about this horrendous shopping experience. The other dry herb vape I ordered online will most likely arrive before the refund shows up in my bank account. Now I feel like a idiot when I see my Vapium keychain and catch a glimpse of their stickers. Sadly they’re now a subtle reminder of this terrible experience.

10 July 2020
Unprompted review
Rated 5 out of 5 stars

Great Product!

Just as I expected for this product!

24 June 2020
Unprompted review
Vapium logo

Reply from Vapium

Thanks for the review, Kevin

Rated 1 out of 5 stars

After 2 weeks I asked where is my…

After 2 weeks I asked where is my vape.oh its a warehouse glitch.no overnite shipping or free stuff.Waiting.....incompotent stoners.

24 June 2020
Unprompted review
Vapium logo

Reply from Vapium

Bradley,

We are really sorry about the issue that caused your order to be delayed as well as a number of others. We took steps to fix this as soon as it became apparent.

Rated 5 out of 5 stars

Love!

I bought a Vapium Summit 5 years ago, although it has recently reached the end of its life, it was a great investment and I recommended it to all of my friends. I reached out to Customer Service in the past when my vapium summit was malfunctioning and I must say, the service was 10/10! I love your brand/company and wish you all the best!

18 June 2020
Unprompted review
Vapium logo

Reply from Vapium

We always stand by all of our products :)

Rated 5 out of 5 stars

Very Satisfactory.

I have a Vapium and am getting this one for a friend. I have tried a few different vaporisers and prefer the Vapium. I get three smokes out of a bowlful, each successively hotter, and the flavour of my weed comes through very well. Also good for resin. Convenient to recharge and easy to clean, definitely good value.

16 June 2020
Unprompted review
Vapium logo

Reply from Vapium

So happy to hear you are loving the Lite, Kerry!

Rated 3 out of 5 stars

I bought my vapium lite in January and…

I bought my vapium lite in January and within a few weeks the mouthpiece had broken and just kept falling off. I then used the second mouthpiece that came with it and that too broke, it did last 2 months though.
This is a real shame because the vapouriser itself is really good and otherwise I would recommend it, but I can't if every month or so you have to replace the mouthpiece.

13 June 2020
Unprompted review
Vapium logo

Reply from Vapium

Sorry to hear you are having to replace the mouthpiece so frequently. Please get in touch with support for some tips on how to make them last longer as their lifespan is largely dependent on personal use.

Rated 4 out of 5 stars

Had trouble with the ordering of a…

Had trouble with the ordering of a product. They worked with me throughout the process. Resolved the issue and sent a nice personal thanks for my patience. Will certainly buy there again.

8 June 2020
Unprompted review
Vapium logo

Reply from Vapium

David,

Glad to hear you were satisfied with our service, we do our best

Rated 4 out of 5 stars

Fast Shipping - not enough smoke

My Vapium Lite did not take long to arrive; however, while Smoking there is not enough smoke coming out. Other than this issue it is overall a good product.

21 May 2020
Unprompted review
Vapium logo

Reply from Vapium

Hi Antonio,

We appreciate your feedback!

Rated 5 out of 5 stars

The customer service was very prompt…

The customer service was very prompt and helpful with an order issue. I received my package in a reasonable amount of time. So far, I am pleased with my new vaporizer.

21 May 2020
Unprompted review
Vapium logo

Reply from Vapium

This makes us smile :)

Rated 3 out of 5 stars

Adaptor design need to be improved.

The Vaporizer itself works perfectly but there is a flaw in the way the adapters fit into the vape. They break quite easily where they affix to the vape. Im now on my 3rd different adapter. Poorly designed adapter for an otherwise perfect vaporizer.

21 May 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look