VaporFi Reviews 

The worst possible customer service. I placed an order 3 weeks ago and still have not received the product. You cannot speak to a live person, and the emails are auto-replies. I would suggest to anyone thinking of buying from them, don't. They lie about delivery attempts. There are several reputable vendors out there, this is not one of them. If I could, I would give them -1.

I have been a customer for about 2 years and find their vape juice acceptable at best but good enough to repurchase (only because the juice on the market sucks and I am tired of manufacturing my own juice). However, I am not going back to them because their shipping and customer service is HORRIBLE.

Their shipper doesn't notify you when they are coming they just show up (or claim they did). On my last order they made two unannounced attempts before 7 am in the morning and found it odd that I was not able to answer the door in time before they ran off. The drivers reason was she was late for her other job so she came early in the morning. (That sounds like a "you" problem, don't make it a "my" problem)

On the order I am currently waiting for I contacted customer service and asked that they call me to help me determine where in the shipping blackhole my order was. Of course they responded via email and said the shipper will notify me when its out-for-delivery. And then tonight I get an email that stated

Apr 23, 2024 5:42 PM Attempted Delivery: No One Avail Sig Required 1st Attempt

It goes without saying I was not notified that it was "Out-for-Delivery". While, I don't want to call them liars, they are liars. I was home at that time, no one knocked on the door and no-one rang my RING DOORBELL and there is no footage on the RING DOORBELL showing anyone coming to the door or ringing it. So either they made it past the Ring Camera motion detection the covers the drive way and made it past the Ring Doorbell motion and doorbell detection or they went to the wrong home or they are liars. There is no 3rd possible option.

I had to give Vaporfi one star because it wouldn’t allow me to leave 0 stars. I was a loyal customer until now! When I placed my order showing my apartment # and somehow didn't appear on the shipping label. So order was returned to sender. Vaporfi issued a refund 3 weeks after order was placed. You can only email this company. CAUTION ⛔️ ⚠️ DO NOT ORDER FROM THIS COMPANY!! If I ran my business this way, i’d have no business! 😡🤬😡

I used to order from VaporFi regularly when they were allowed to ship through USPS. Last time I ordered from them, Oct 2022, I had to drive out to Denver Int'l Airport to pick up my package because the company VaporFi contracted with wouldn't deliver it. Since then I've been getting my e-juice from a great local shop.

I placed a first time order with this company in March 2024. The order was for a mod box starter kit from Smok and a couple packs of coils and some batteries. The mod box is defective right out of the box with electrical issues and errors. The tank also leaks right out of the box. I also had to pay a fee for "adult signature service" and it was delivered, just left at my doorstep with no signature required. I put in a refund request for the defective unit along with the coils and stated I wanted to RETURN both the starter kit box and the two UNOPENED packs of coils.

The company has essentially been stringing me along into April now, nearing their 30 day return period. The responses to my initial request for refund through their website form basically went ignored at first. I started sending follow up emails and finally got an RMA form but it was for an exchange, and only the starter kit was listed. I've repeatedly asked them to correct the form to a refund as well as include the two UNOPENED packs of coils. Their return policy states they don't take returns on OPENED packs, mine are not open or touched.

I've sent subsequent emails persisting in my request that they update the RMA form properly as their return policy also states that you must have one included or basically they won't refund it.

Also they refuse to provide a return shipping label and instead state that they'll require me to pay shipping back to them and then they'll supposedly refund the shipping charges I had to pay "if the unit is defective".

So basically they sold me a defective SMOK mod box and a tank that leaks horribly and yet they've done nothing but give the run around.

I'm now having to escalate this to the BBB and State Attorney General's office because they simply play games with non responses on updating the RMA form so that I can properly return the broken unit.

Absolutely horrible company to deal with, and after my first time order, I'll NEVER order or recommend anyone else order from this company either. Go literally anywhere else.

I ordered before and got my order in about a week.
Made a second order February 6th 2024 and it was Marked delivered February 15th and signed by me.
Never received or signed anything.
Sent several emails through website and today, February 26th got a reply saying their courier delivered it and I would have to pay the $183. as per the implied contract on their website. Never got my package after paying and waiting almost three weeks.
I disputed the charge with American Express and submitted all my correspondence as well as a screen grab of their “mandatory signing fee” as stated on the website.
We will see where this goes.
My thought is that their Courier is the same guy that eats your fries while he’s delivering that 5 Guys order.

After so many years of using their product, they decided to discontinue a flavor that I had been buying for years. They called and tried to find out when they would get more; they claimed the product has been discontinued; they asked why; they claimed they had no idea; someone in the upper management made the decision.
BS response to a many-year customer. VaporFi has no interest in their customers; all they care about is Revenew. 

Ordered Friday last week, got my stuff Saturday this week. It took them a while to actually process the order, but once it was and I had a tracking number I got a text from the delivery service asking when the best day to drop it off would be. I was a little worried after reading some bad reviews on here, but overall my experience has been quite good. I can't dock points for the signature fee, as it's required by law. However, I don't think I will be ordering vape juice from them, or any online platform again and I honestly wouldn't recommend it to anyone else.

DO NOT BUY FROM THEM!!! THEY TAKE YOUR MONEY, THEN WHEN YOU CHASE THEM UP FOR YOUR VERY LATE ORDERS, THEY GHOST YOU! I NEVER RECEIVED MY $100 ORDER! STILL YET TO HEAR FROM THEM!

My item is over a month late. No response from them either. Crappy company. Do not recommend.

Vapofi use to be the greatest company in the vape business to work with order from return process and product. NOT ANYMORE. Since they were bought out by another company, everything about them has begun to fail. They cannot get there recorded messages correct. I swore I would never leave this company, now it seems I have no other choice. It is so so disappointing. Firstly, I don't like to order on a computer system, I want to talk to someone, their recorded message says their business is open from 9am to 9 pm. THEY NEVER ANSWER THE PHONE. THEY NEVER AMSWER THEIR PHONE. They use to have one customer service person 24 hours a day and that number was always being used. That means people were calling at night, more business, right? Now there is no one to answer questions! Lack of interest in their customers without a doubt.
SOME OF THIS CAN BE BLAMED ON GOVERNMENT INTERFERENCE IN MY LIFE. HOWEVER, very little of this has to do these problems. This is just [NOW] a poorly run business, such a shame!

DO NOT BUY FROM THIS WEBSITE! THEY dont respond when you got a problem with your order!!! they shipped a broken box mod and a pre opened vape juice!!!

POD never worked/turned on from the day I got it - never even used it once. Reached out to Customer service via chat, email and phone call -6 times!! only one response was when I called and was informed they would sent me a return authorisation- never happened. The email said they would review my case and determine, and ZERO follow up -I even sent a video for proof. it’s been a week, they don’t care! HORRIBLE UNRELIABLE COMPANY! Order at your own risk!!

This company does not deliver your order and then ignores emails, and refuses to issue a refund. Avoid at all costs.

Avoid Avoid Avoid!!! Take your money and send a tracking number but no goods. Took 6 months to get my money back from the credit card company from the sleazy scammers impersonating an Australian company.
Someone should shut this terrible company down!!!!

Worst customer service bad delivery policy. Refuse to refund me on a product not delivered. The delivery did not text email or call. Never ever ever again

I was very disappointed with the shipping process. On the site it says 5 - 8 business days, late by 4 business days. They have a horrible tracking system that doesn't tell you where your package is or the eta of product. No communication about late arrivals, nothing. First and last time giving this company any money. Good luck to your company, I hope it works out its flaws soon!

package has been in my home town for 12 days now and still has not showed up then after those 12 days it said it was out for delivery for another 16 days costumer support is useless i tried talking with them and no luck they just say o its out for delivery..... like ik that's what it says but why is it this late it says 5 to 8 day delivery not one to two month still waiting on package

I ordered vape liquids on 23Nov and no sign of delivery. I asked them several times to cancel the order & refund money multiple times but no luck.
Going to file a compliant to get my money refunded.
Avoid ordering from this company !!

It says my order was delivered and signed for with my name. It was not me that signed for it and I waited a week for it to be delivered. I was so excited to get a new one and now I am very angry because I have no idea where it is or who signed for it. Contacted support. We shall see what happens.

**UPDATE**
Support got back to me and escalated tge problem. My package should be delivered today. They left off information. Im glad it worked out and that's why i changed my score.