Have used for months - works right everytime. Wanting to replace the heating element allowed me to find out that the whole thing seems very quality. It is even "designed for disassembly", making clean... See more
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I am a recent cancer patient. Although I used pot in college, that has been a very long time ago. The sales person did an excellent job guiding me through my special needs compared to your product lis... See more
Hours later info re: requests made via both your Twitter acct & your website NO REPLY! Response to customer queries must not be a customer care priority? You wont answer my questions you won’t get m... See more
Company replied
Great transaction. With a promo code, decent price, & free shipping. What more could a customer ask for? Nothing. But 2 nice little gifts were included anyway! Thanks VaporNation! They were appreciat... See more
Company details
Information provided by various external sources
VaporNation was founded in 2008 with a clear objective – providing our customers with the largest vaporizer selection paired with a seamless shopping experience. With that as our guiding mission statement, we strive to ensure our customers remain the top priority, with innovation and education at the heart of our approach. We provide the very best customer service by offering Live Chat assistance and helpful telephone support. This ensures that our customers have immediate access to our "Vapor Experts" who can answer questions and provide guidance for each vaporizer purchase.
Contact info
359 Van Ness Way, 90501, Torrance, United States
- (888) 498-2767
- support@vapornation.com
- vapornation.com
I would recommend anyone to…
I would recommend anyone to VaporNation. They are courteous, respectful, and they know what they are doing for customer service. The person I talked to was wonderful, kind to me, and knew his job. Thank you
15 March 2019
Unprompted review
Easy shopping
Good website, easy shopping and payment process.
Now we'll see about delivery, then how good the product is.
14 March 2019
Unprompted review
Customer service
Your product is good but your service somewhat lacking. When I last tried to order screens they were out of stock. I was told that I would be notified when back in stock. That did not happen. I was given the option of ordering a new vaporizer at reduced cost because screens were out of stock. I though it was a come on. Just sayin’!
13 March 2019
Unprompted review
Reply from VaporNation
Hello Gene,
Thank you for your recent order with us.
We try our best to make sure we have all of the products we sell in stock and in the rare instances that we don't, it is always our main priority to ensure that our customers are informed immediately and taken care of.
In this case, we apologize for any inconvenience or frustration the order may have caused.
A member of our management team has reached out to you to obtain more information about the customer service that you received and to see if there's anyway we can fix this.
You can reach back out to us directly at (888)498-2767 or support@vapornation.com.
Thank you.
Great company...friendly and courteous…
Great company...friendly and courteous customer service!
13 March 2019
Unprompted review
Very helpful interaction
Very helpful interaction. Friendly, curious and attentive. Took care of the problems I was having on sign-in and took care of my order. Also she discovered some earned credits and applied them to my purchase. If I were to visit again, it would be because of the service she gave me.
12 March 2019
Unprompted review
Paid extra money for rush processing…
Paid extra money for rush processing and over night shipping doubling the amount of my bill on the order I placed on Thursday here it is Monday late afternoon and it still hasn't been sent out I'm about to just cancel the order and go somewhere else
11 March 2019
Unprompted review
Reply from VaporNation
Hello,
Thanks for your recent order with us.
We apologize for any inconvenience or confusion you have experienced with your order.
According to the order details, the order was placed on Friday which was 3/8, it was also done after our business hours of 9AM-5PM PST. Since we do not operate on weekends and the order was not placed within the time period to have it shipped on Friday, it will not be going out until today, Monday 3/11, with the delivery scheduled for tomorrow.
We do disclose all shipping details and hours of operation on our website, both in our shipping policy and during the checkout process.
A member of our management team will be reaching out to you with more details in regards to this.
You can reach back out to us directly at (888)498-2767 or support@vapornation.com.
Thank you.
5 stars
5 stars: Excellent – no reservations, I would recommend this company to anyone.
11 March 2019
Unprompted review
NO RESPONSE TO QUESTIONS ABOUT PRODUCTS
Hours later info re: requests made via both your Twitter acct & your website NO REPLY! Response to customer queries must not be a customer care priority? You wont answer my questions you won’t get my business easy decision sorry but no reply by end of business Monday 3/11th the order i placed today will be my last hope i hear from you
Stephen Krause
10 March 2019
Unprompted review
Reply from VaporNation
Hello Stephen,
Thanks for leaving your review.
We apologize for any inconvenience. Our business hours are from 9AM-5PM PST, Monday-Friday and it looks like you reached out to us on Saturday 3/9 which is why you did not receive an immediate response.
However, our customer care team has replied to your inquiry now and will definitely make sure you get taken care of.
You can reach back out to us directly at (888)498-2767 or support@vapornation.com.
Thank you.
It was enjoyable
It was enjoyable. I found what I was looking for at a decent price. The site was easy to navigate as well.
9 March 2019
Unprompted review
Don't send this out until the product…
Don't send this out until the product arrives. I have no idea how to rate the product, your shipping, etc.
Mary
8 March 2019
Unprompted review
Good rewards and service
Good rewards and service. Minus 1 point for sending a broken device the second time.
5 March 2019
Unprompted review
VaporNation has the best selection and…
VaporNation has the best selection and the best prices! Always good stuff on their daily deals.
5 March 2019
Unprompted review
Website is difficult to navigate
5 March 2019
Unprompted review
Reply from VaporNation
Hello,
Thanks for leaving your review.
We apologize for any difficulty you experienced with navigating our website, we are always open to feedback.
One of our customer service representatives has reached out to you in regards to this to obtain more information and see how we can improve that moving forward.
You can reach back out to us directly at (888)498-2767 or support@vapornation.com.
Thank you.
I got charged sales tax on an item as…
I got charged sales tax on an item as an FL resident and the item ships 3 days later from CA?
5 March 2019
Unprompted review
Reply from VaporNation
Hello Kevin,
Thanks for your recent order with us.
We apologize for any confusion or inconvenience.
By law we are required to charge sales tax in any state that we operate in, in this case since we have a warehouse in Jacksonville, Florida you were charged sales tax on your order. Most of the time, we ship out orders going to Florida from that particular warehouse to make sure they arrive as quickly as possible.
However, in this case we were unable to do so due to this particular item being out of stock there which is why it was shipped from our California warehouse instead.
We hope this clears things up and have also sent you a direct email with more information.
You can reach back out to us directly at (888)498-2767 or support@vapornation.com.
Thank you.
Excellent customer service
Excellent customer service. Extremely quick delivery. Honestly, between their reviews and wide variety of products, VaporNation will be my go to for vaporizers from now on.
4 March 2019
Unprompted review
Great experience I recommend it to all
4 March 2019
Unprompted review
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