Shopify Reviews 

70
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

sold liquid made in 2020 for £2 off (£17.99 reduced from £19.99) - their mystery boxes with expired liquid is fresher. left prices unchanged after my complaint.

Rated 1 out of 5 stars

Placed my order 27 June, its now 7 July and not a word about my £40 order - emailed their customer service yesterday but not a thing back. Wish I'd read these reviews before ordering

Rated 1 out of 5 stars

Ordering on there website was easy, next day said it was dispatched, that was on 19th November and I still haven't received my items, I contacted them on the 1st December and was told Royal had lost m... See more

Company replied

Rated 1 out of 5 stars

I ordered on a Thursday and paid for special next day delivery. It is now 5 Days later on Tuesday and my order still hasn't arrived. I have emailed customer services and have not even had a reply. So... See more

Company details

  1. Vaporiser shop

Information provided by various external sources

Vapor Shop Direct is UK's leading online vape shop of the latest and best e-cigarette starter kits, e-liquids, tanks, mods, and vaping accessories.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

70 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.4

All reviews

(70)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good price, fast shipping but expired geek bars...

The 100ml of e liquid was a good price on sale. The geek bars were a good price, 3 for £10. But they are expired and the expiration date is blacked out with a felt tip marker which is a bit dodgy. They're ok tho. It can be labeled as expired and that's why they're on sale. Instead of blacking out the exp date. The shipping was very fast, a day or two.

17 April 2022
Rated 1 out of 5 stars

Terrible customer service

I have ordered a few times and each time it has taken over 10 days to receive the order despite paying for 1st class delivery. I ordered 3 weeks ago and received 8 packs of refill cartridges. On using the 1st pack they all leaked and the liquid was dark in colour and I ended up throwing away that pack and the next. On opening the 3rd pack I noticed that they were out of date by a year! I emailed them and asked to send them back for a refund. They asked for a picture of the date label which I sent straight away but I have had no further response despite emailing 3 times. Really awful customer service and it’s disgusting that they are selling out of date products and then won’t correspond to try and solve the problem. Avoid avoid avoid!

29 March 2022
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY HERE!!

I placed my order at 5th of march
I got the order confirmation and after that nothing
I send a email at 9th of march and until now 12th march i got no answer
So untill now 1 star
Two day after i send a second email i got an answer with apologises
The package was lost by the RoyalMail
I get an replacement
One day later i got an email that the package was sent wit a track and trace
Now waiting for delivery in the Netherlands
Review upgrade from 1 star to 3 stars
I have received my order but it was incomplete
I orderd two bottles of 100ml but I received only one
Probably it was sold out but the told me nothing
I have send them now 3 email to come with a solution but they are not answering me
I now have sent them my fifth email and after a week again no answer
What an awfull shop is this, i wil never never buy here again

12 March 2022
Rated 1 out of 5 stars

I ordered on a Thursday and paid for…

I ordered on a Thursday and paid for special next day delivery. It is now 5 Days later on Tuesday and my order still hasn't arrived. I have emailed customer services and have not even had a reply. So very disappointed with their service. I understand Covid has affected time scales however I have not even been offered an explanation. If I had been offered an explanation I would have been more patient therefore I have requested a refund. But guess what? No reply

11 January 2022
Rated 5 out of 5 stars

A great website

A great website. Delivery is very quick. I've ordered from here a lot and only once have I had a problem. I contacted customer support and with 3 days, problem was sorted.
An easy to use website great selection of products, very Well priced and great delivery

28 December 2021
Rated 1 out of 5 stars

Stay clear simple as that

Stay clear simple as that. Shocking service had to email them regarding order (twice I may add) as hadn’t heard anything for 3 day and my items weren’t even in stock in the first place. Would have been nice to have been notified. NEVER AGAIN

16 September 2021
Unprompted review
Rated 1 out of 5 stars

Bunch of cowboys

No reply to emails, no item dispatched , no refund given by the company, I had to do a CHARGEBACK to get my money back.

AVOID AT ALL COSTS, A COMPANY RUN BY A BUNCH OF COWBOYS.

24 May 2021
Unprompted review

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