Varcurn Reviews 7

Vacurn installed my beautiful quartz worktops. The service I received was faultless. We intended to get a few quotes before making a decision, but as well as being professional and helpful, the quote from Vacurn was very competitive so we didn't go anywhere else. Cannot recommend highly enough. Thank you!

Brilliant support from the team. I had a query with the brilliant worktop they produced for me a while back and they responded really promptly and helpfully. Highly recommended. 🤩

Excellent service from estimating to fitting. We are so pleased with our worktops. Thank you R and H

Popped in needing a custom size slate pretty urgently. Super helpful and friendly team and got exactly what I asked for. Thanks!

I am not sure 1 star is low enough.
Varcurn have failed to respond to phone calls and messages after my initial measure up. This process has been going on for over 2 months. I had high hopes having been let down and over quoted prior to be advised to try Varcurn.
When I expressed my disappointment to the boss of Varcurn he hung up on me. To be clear the words that I used were “I think that you are taking the pxxx.” This then is more offensive than a complete blank and failure to respond to any contact.
Can I strongly suggest you avoid this company. I have seen the work they have done elsewhere, it is good. But the attitude and simple lack of actual customer service mean you should avoid this lot like a dose of something unpleasant.

Response from Lee at Varcurn. See below. ‘Nuff said. Saying “Taking the pxxx” is not swearing. I’m happy for my reviews to be reviewed on all platforms. Poor service and a failure to deliver is honestly reviewed (the point of trustpilot) and good service is similarly honestly reviewed.

I hung up on you because you swore and were being aggressive over the phone.
I have been waiting for an apology.
I have just seen your comment on trust pilot.
You have put similar comments about other companies . You seem a very hard man to please.
Rather than hide behind your keyboard i would love to have a face to face discussion with you about how poor my 20yr old Cornish family business is.
I understand your frustration however you are a rude horrible individual who we will never do any business with as long as you have a hole in your xxxx.
Regards
Lee

From me to Lee - I’m not a keyboard warrior, which you can spot based on dates of entries. I’m happy to meet you face to face to talk to you.

Chose a log burner they sent someone out to do a quote, didn’t hear anything rang up got told I would receive quote soon 2/weeks later went into shop said he would make sure I receive quote, 2 months later nothing, I try to buy local but with service like this I’ve had no choice but to go elsewhere

Be careful what you order from Varcurn, you do not always receive what you think you have ordered. After receiving £3000 worth of tiles I did not order, I was subjected to foul mouth abuse over the phone before they hung up on me. They refused to replace the tiles and refused to refund my money. I had ordered granite worktops to go with the tiles I ordered, the worktops did not go with the tiles that were delivered, I then waited over a year to get the £2000 back on the granite. I would never recommend this company, they are unprofessional and rude.