varlascooter.com Reviews 150

I would like to say that I had a spectacular experiaence working with Sylvia. I needed a warranty part, she expedited my request and I received the correct part within 10 days. I am very happy with Sylvia and her staff. Thank You!

I have had contact with Varla Customer Service a few times and every time Sylvia has taken the time to answer my questions, send me accessories when I need them, and kept in contact with me to make sure I'm a satisfied customer. She always does this in a timely manner and I always know I will get a timely response to my emails. She does a great job. As for my scooters, I have a Pegasus that I love and ride the most. It's very sturdy and it gets me around town to all my appointments. It's fun to ride. I also have a Falcon that I use when I just want to cruise and enjoy my time out. It's not as fast as the Pegasus but it's just as fun to ride. Overall for what I've spent on the two scooters, Varla has done an excellent job keeping riding and happy.

The scooter is quite nice. I had one customer service inquiry. The response was quick and correct.

a. Website is easy to navigate.
b. Contact information is available is the need arises to contact Varla Scooter.
c. Drop down menus are clear and concise and take the end user to the respective content.
d. Under the help center tab, it would be nice to have a title (Scooter repair/replacement procedures), then links to repair/replacement procedures for parts/components for each of the 5 scooters offered by Varlar.

I had to order a replacement part for my eagle one and the shipping was fast and the part was as described and easy to install and works perfectly.

On YouTube videos guys are flying on the Pegasus 🤣
Unfortunately it only goes 24mph but it's sturdy and will last. The split rim design makes for easy tire changes. I also have a Mantis Pro that goes 42mph so maybe I'm not being fair. But I only paid $995 for the Mantis so they are similar price. It's good not great.

The brakes are awful broke the first day

Thanks for your customer service and technical support to fix my issue. Greatly appreciated!

Great Customer Service!

customer service is great

Great customer support

Great Scooter and fast shipping. Wonderful customer service, which is a big deal. Thanks, Varla!

I bought this scooter early August 2024, I still have not been able to use it. The company needs quality control guidelines in place that work. Tire that doesn’t hold air, new tire/wheel/motor assembly that vibrates, now I am waiting on another new wheel assembly. All this warranty work requires labor, that I have to do, what sense does that make? And I have yet to receive a single torque specification on any not and bolt. Just a bunch of silent videos that are terribly filmed

my first scooter on day stop working the next varla pro was great fun but one day i have a flat tires so replacing the tires was really hard anding i have to pay a lot money to fix the back tires now varla is sitting at home

No local shop that do warrent work

i email and i call support it takes them days to get back to me with soultions

try to pay with points no one can help me with

someone sent me a discount code that didnt work they said pay full price and they will credit me the next time that not how a discount code works

wating for my 95.00 $ refund / deposit for the battery i sent in

Customer service in understanding what I needed to fix my situation.

helpful and very understanding

Brand new brake rotor came in, was alrrady bent straight out of box. I had to repair it myself instead

I had placed a order for the wrong tire and the support team responded pretty fast and helped me order the correct one and even gave a discount to me then when the tire finally came I didn’t really know how to replace it so they responded pretty quick again and sent a video helping me understand what to do. Overall 10/10 customer service and very helpful the scooter is also very nice you can go fast while it still being steady. Varla does great business