Fast delivery, easy returns process. Unfortunately as a first purchase I wasn't sure on sizing and felt following the size guide was easy but the items felt too big for me. Returning as opposed to exc... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The most beautiful shorts, track suit bottoms and sweatshirt. The perfect clothes to travel in. The order arrived very quickly and beautifully packaged. As I hadn’t ordered from Varley before I orde... See more
Great website , clothes are excellent quality & look amazing . This is my first purchase but won't be my last . Delivery was very prompt ,& packaging was superb.
I absolutely love my new Varley set. It feels very light and comfortable and adds some luxury to running everyday errands. I ordered size S and it fits perfectly however I am usually between S and M.... See more
Company details
- #103 of 257 best companies in Ladies' clothes shop
Written by the company
A contemporary fashion brand for the modern woman. Varley offers year-round collections, featuring knitwear, outerwear, and everyday staples, complemented by active pieces to create an elevated wardrobe for how you live and move.
Contact info
36 Carnaby Street, W1F 7DR, London, United Kingdom
- hello@varley.com
- varley.com
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The trousers were far too long
The trousers were far too long. Not 32 inches as stated, much longer. I'm 5 foot 9 and normally 32 inches is perfect.
7 May 2026
Reply from Varley
Hello,
We are sorry to hear that your trousers were longer than expected. We see that a return was processed to the card on file. A member of our team will reach out to you to gather some more information to investigate the item you received. Thank you again for bringing this to our attention.
Warm Regards,
Varley Customer Care
Wow 😳
Wow 🥺
I tried to enquire about sandals and wanted to check the width
Told the length of the shoe was 23cm and the a width was 23 cm 🙄
I asked a further 5 times explaining that could in no way be correct as if that was the case that would be a Square !
Kiki was adamant and started telling me i was being difficult !!!! Over and over again -i asked i explained i was ignored ! …then the width even went up to 23.5 cm - so the width was now bigger than the length !😳
So by now i was obviously exasperated i said i needed the width to be up to 10cm and gave shoe measurement examples but again Kiki said again the width was 23.5cm !
I asked 5 times to speak to a manager and finally a manager did reply saying guess what the width is 10 cm !!
Nothing more than thanks for helping us do better in future !!
So after weeks of this ridiculously incomprehensible person not even thinking … i have no sandals !
Im so glad to have been of service guys ffs.
So the reply alludes to their correction as if that did not come after weeks and weeks of mails and Me actually correcting them !! Nice try Varley. And unimpressive.
As said zero intelligence in customer service is not a good look ! Ans. Either is a smoke and mirrors game - shameful
15 April 2026
Unprompted review
Reply from Varley
Hello,
Thank you for bringing this to our attention. We’re very sorry for the frustration and confusion you experienced while trying to get a sizing question answered. You are right to expect clear and accurate information, and we understand how disappointing this interaction became.
After reviewing the conversation, our manager confirmed the correct sandal width measurement and apologized directly.
We appreciate you taking the time to share this feedback, as it has been addressed internally with our team to help prevent similar situations in the future. We’re genuinely sorry that this experience left you without the sandals you wanted, and we understand your disappointment. If you need any further assistance, we are happy to help.
Warm Regards,
Varley Customer Care
They were very accommodating to help me…
They were very accommodating to help me gain access to thee discount
8 May 2026
Quick delivery and excellent quality
My order was delivered quickly and the quality is great. I needed to exchange one item for a different size and the process for this is really easy.
5 May 2026
Quick and beautifully packaged
Quick and beautifully packaged! I love the jumper, it's great quality and so soft and comfy.
5 May 2026
Received the order promptly and items…
Received the order promptly and items are good quality
7 May 2026
Wow is all I can say
Wow is all I can say. My first purchase and first order… excellent service and I absolutely love my first purchase so super soft and quality is fab. Now looking to see what to order next
5 May 2026
Beautiful design using very soft…
Beautiful design using very soft fabrics. The clothing is made to a high level/standard. Hopefully the working conditions are good for the employees in China.
Varley always excels.
1 May 2026
Poor refund process
Lovely products but the overall online pruchase experience is well below par. My original order didn't arrive and once reordered and then received I returned two items via their portal. Receipt of th items was acknowledged and I received and email to say it would take up to 14 days to assess the return and process a refund. I then received and email confirming a refund would go back onto my card within 5 days. This never happened and I spent over 4 weeks trying to obtain the refund. There is no contact number, all I got was an automated email stating that the refund has been processed.
I can't see how I can use this company again despite how much I like their clothes. I am writing this on behalf of my Wife if you're wondering why the review says Simon!!!
6 May 2026
Unprompted review
Reply from Varley
Hello,
We appreciate you sharing your experience with your purchase. We’re sorry for any inconvenience caused throughout this process. After reviewing your order, your return was linked to the replacement order. This seems to have led to the delay in the refund, as it was not connected to your original order placed with your card on file. We understand you spoke with our team, and they were able to resolve this issue. We appreciate your patience. If you need any further assistance, we are happy to help.
Warm Regards,
Varley Customer Care
So soft
I have ordered 3 leisure suits from Varley and they are exactly as described.....butter soft fabric. So comfortable and easy to wear and great for comfy travelling or lounging around the house.
So cosy and warm and a great choice of colours.
11 March 2026
Reply from Varley
Hello,
We appreciate you sharing your experience with our delivery partner. We’re sorry for any inconvenience caused throughout this process. We will share your feedback with our shipping carrier, so they can work to improve their delivery process to a secure location. A member of our team has reached out to you directly to confirm that the package was retrieved as expected. If you need any further assistance, we are happy to help.
Warm Regards,
Varley Customer Care
I can’t think of any other company that…
I can’t think of any other company that delivers so quickly and lovely packaging.
5 May 2026
Wrong item
Hi I love my purchase, but unfortunately, one of the items is not the one I ordered.
5 May 2026
Reply from Varley
Hello,
Thank you for bringing this to our attention.
We are sorry to hear that you received the incorrect item. This is not the standard we aim to uphold, and we understand how frustrating this must be. While rare, picking errors can occur in the warehouse, and we deeply regret the inconvenience this has caused. A member of our team has reached out to you to help resolve this promptly. We appreciate your patience.
Best,
Varley Customer Care
Great process from order to door 🙌🙌
5 May 2026
Amazing quality
Amazing quality. Been a regular customer for a few years now. Delivery is quick and returns easy and refunded quickly.
29 April 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.