Varley Reviews 2,114

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 742 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often describing them as soft, comfortable, and well-made. Many appreciate the efficient ordering process, fast delivery, and the beautiful packaging of their items. The customer service is frequently highlighted as outstanding, with many people noting the helpfulness and responsiveness of the team. However, some people were dissatisfied with the return and refund process, describing it as terrible or below par. There were also occasional issues with delivery services, with some customers experiencing delays or problems with parcel handling. A few other people also felt that the sizing could be inconsistent or that certain products, like a winter coat, did not meet expectations regarding functionality.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the excellent fabric quality,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast and efficient... See more

Order

Users describe positive interactions with order. Many customers praise the easy and straightforward ordering... See more

Customer service

People report positive experiences with customer service. Many customers praise the professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast delivery, easy returns process. Unfortunately as a first purchase I wasn't sure on sizing and felt following the size guide was easy but the items felt too big for me. Returning as opposed to exc... See more

Rated 5 out of 5 stars

The most beautiful shorts, track suit bottoms and sweatshirt. The perfect clothes to travel in. The order arrived very quickly and beautifully packaged. As I hadn’t ordered from Varley before I orde... See more

Rated 5 out of 5 stars

Great website , clothes are excellent quality & look amazing . This is my first purchase but won't be my last . Delivery was very prompt ,& packaging was superb.

Rated 5 out of 5 stars

I absolutely love my new Varley set. It feels very light and comfortable and adds some luxury to running everyday errands. I ordered size S and it fits perfectly however I am usually between S and M.... See more


Company details

  1. #103 of 257 best companies in Ladies' clothes shop

Written by the company

A contemporary fashion brand for the modern woman. Varley offers year-round collections, featuring knitwear, outerwear, and everyday staples, complemented by active pieces to create an elevated wardrobe for how you live and move.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fast delivery

Fast delivery, easy returns process. Unfortunately as a first purchase I wasn't sure on sizing and felt following the size guide was easy but the items felt too big for me. Returning as opposed to exchange only because the trouser size and length in the colour I want is currently out of stock otherwise I'd have opted for full exchange as I really loved the items

7 April 2026
Rated 5 out of 5 stars

Delivery quick

Delivery quick , product just as I saw it on web site , thrilled with style and quality . My first purchase from Varley 😊

3 April 2026
Rated 4 out of 5 stars

First order for me which came very…

First order for me which came very quickly in perfect condition and package in a box with tissue. The top looks lovely in a soft green but the button holes are sealed and looks like just decorative however, I find that the bottom of the v neckline quit low for me and would have buttoned up to reduced cleavage. I am petite so find the soft yellow trousers too bulky around the waist line and even though ordered shorter ones they are far too long, about three inches. So will return them once back from my holiday in ten days.

4 April 2026
Rated 1 out of 5 stars

Wrong item

I order it in the Marylebone store, but the staff order me a wrong item and I have to return it and order again.

2 April 2026
Varley logo

Reply from Varley

Hello,

Thank you for sharing your experience regarding your order. We’re sorry to hear there was an error made in processing your order at one of our store locations. We understand how frustrating this can be, especially when wanting to receive the correct item. A member of our team will be reaching out to you to resolve this issue. We look forward to hearing from you to make this right.

Warm Regards,
Varley Customer Care

Rated 5 out of 5 stars

The size is perfect

The size is perfect, the material is nice and cozy for the body, even though someone might think it's just a tracksuit, I bought a trouser and a sweatshirt, but I feel like I'm wearing the most expensive dress. Finish things 100% professional. Thank you, this is definitely not my last purchase.

4 April 2026
Rated 1 out of 5 stars

No I’m afraid I’m most unhappy!!! I’ve had an email and a picture from Evri saying it’s been delivered. They have thrown it into my flower bed as the couldn’t be bothered to open our gates!!!

No I’m afraid I’m most unhappy!!!
Evri has delivered my parcel, i am out and have received a picture of where the parcel was thrown into my flower bed!! They obviously couldn’t be bothered to open our gates which were not locked!!!
I’m hoping a neighbour will take it in for me before it’s stolen!!!

3 April 2026
Varley logo

Reply from Varley

Hello,
 
We appreciate you sharing your experience with our delivery partner. We’re sorry for any inconvenience caused throughout this process. We will share your feedback with our shipping carrier, so they can work to improve their delivery process to a secure location. We understand that a member of our team has reached out to you to resolve this matter, and the package was delivered to you soon after. We are glad to hear it was retrieved in good condition. If you need any further assistance, we are happy to help.
 
Warm Regards,
Varley Customer Care

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