Varsity Tutors Reviews 12,576

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional qualities, highlighting their patience, knowledge, and ability to make learning engaging and effective. Many people found the user experience to be positive, appreciating the ease of getting started and the overall platform. The service is frequently described as a life-changer, with many consumers noting significant improvements in their or their children's academic performance and confidence. However, some customers also noted issues with the payment system, describing it as confusing and leading to unexpected charges. A few other people also felt that the customer service was difficult to reach for resolutions and that the platform itself had technical glitches, such as problems with audio and video during sessions.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Many customers praise their tutors as knowledgeable,... See more

Service

Customers had ambiguous experiences with service. Many reviewers expressed frustration, citing deceptive... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the platform easy to understand... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers express frustration with poorly trained... See more

Payment

Users describe negative interactions with payment. Many customers report misleading billing practices,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Out tutor is great. The billing is confusing and they're very easy to get ahold of when you're signing up, the response is a wait when resolution is requested. I am very pleased with the lessons and... See more

Company replied

Rated 4 out of 5 stars

Great full-time tutor and had great experience with tutor on demand. Slight issue with getting email addresses and spelling of names correct. Not sure who did contact about one of the misspellings tha... See more

Company replied

Rated 4 out of 5 stars

First off, my daughter’s tutor Alan Wood was outstanding! VTs use if technology is impressive, including recording of sessions, AI session recap summaries, etc. however I find VTs policy of “use it o... See more

Rated 4 out of 5 stars

Tutor (so far) has been very helpful in prepping for SAT. The review online after the session is a great way fpr parents to keep informed.


Company details

  1. Educational institution
  2. Association or organisation
  3. Class
  4. Private Tutor

About Varsity Tutors

Information provided by various external sources

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Varsity Tutors is an innovative education technology company that is revolutionizing how students and professionals learn. We focus on an individual’s needs and, through our state-of-the-art digital platforms, connect them to the best experts and personalized instruction to achieve any goal.

Learn More

Contact info

4.2

Great

TrustScore 4 out of 5

13K reviews

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Rated 5 out of 5 stars

Varsity touter is a helpful resource…

Varsity touter is a helpful resource for students who have problem with math or other subjects. I highly recommend this resource for all students at school because in my own experience I see a big difference in my children grades after enrolling them into Varsity tutor. The teachers are professional and take their responsibilities seriously. I am very happy that I have found this helpful resource and see my children improvements.

16 April 2026
Rated 5 out of 5 stars

Great experience and highly recommend for NCLEX!

My experience with Varsity Tutors is exactly what I paid for, and that is having a great and experienced tutor to help me prepare for taking the NCLEX. I highly recommend Angelica if you are studying for the NCLEX as she is super knowledgeable, punctual, and adds fun to the tutoring sessions. I do want to mention that I was paired with a different tutor before her who cancelled on me quite a few times - but Varsity's process of requesting a new tutor was smooth and easy and I was paired with Angelica within 24 hours of requesting a new one. Thank you for all you do, Varsity Tutors and Angelica!

14 April 2026
Rated 1 out of 5 stars

Unbelievable

Unbelievable. They placed me into a tutoring session that I did not sign up for twice. I was auto enrolled into more tutoring hours then requested. You can't cancel online. You have to call and then when they finally answer they try to sell you into how they run their operations. Our tutor was great! Don't do it unless you have unlimited funds.

13 April 2026
Unprompted review
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Reply from Varsity Tutors

Hi Keishon! - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

Rated 1 out of 5 stars

This is the absolute worst company I’ve…

This is the absolute worst company I’ve ever had the displeasure of dealing with. They charge you $349 for four hours a month and then place your child with a tutor that does not work for him and take so much time that it runs out the month and then want you to pay for another month to use the hours that you already paid for. This company is pretty much a scam.

11 March 2026
Unprompted review
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Reply from Varsity Tutors

Hi Heather- Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can, unfortunately, we are unable to locate you with the contact information you have listed. Could you please respond to your email for your contact email sent through Trustpilot with the Contact information related to the Varsity Tutors account? You can also feel free to email us directly at customer-experience@varsitytutors.com with your Name, Email Address, Phone number and a screenshot of this review in order for our Client Experience Team to assist you. - The Varsity Tutors Client Experience Team

Rated 5 out of 5 stars

Patient and effective

Piyush is very patient understanding and motivating. My son is struggling, but Piyush is clever approach engages my son and gets him through trigonometry nicely. His grades are already improving thank you Piyush and Varsity Tutors.

5 April 2026
Rated 5 out of 5 stars

My daughter has been taking tutoring…

My daughter has been taking tutoring lessons once a week for four months. Test scores show that she is getting that extra one on one focus time that is worth every penny. She loves her tutor who is patient and encouraging to her. I will continue to use Varsity because it is a great resource.

1 April 2026
Rated 1 out of 5 stars

Billing issues: Will not recommend

I had a very frustrating experience with Varsity Tutors and would not recommend their service.

I signed up for a $249/month plan that included a fixed number of tutoring hours. However, over multiple months, I was charged inconsistently significantly higher amounts above my plan monthly, resulting in $193.90 in additional, unexplained fees (Jan–Mar), plus an extra charge after cancellation in April.

They never agreed to refund the extra charge and only gave me extra credit hours.

The company claims these are “supplemental tutoring fees” for extra time, but I never requested or approved any additional hours. My child only attended scheduled sessions within the agreed timeframe.

What’s most concerning:
There is no clear approval or control mechanism for “extra” time
Tutors can apparently bill beyond scheduled sessions without client consent
Charges are not transparently tracked in the user dashboard
Customer support repeatedly gives scripted responses without resolving the issue

I ended up canceling my subscription because of these unexplained charges, yet I was still billed again afterward.

This billing model feels opaque and, frankly, misleading. At minimum, there should be explicit approval required before any additional billable time is added.

6 April 2026
Unprompted review
Varsity Tutors logo

Reply from Varsity Tutors

Hi Alena - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

Rated 5 out of 5 stars

Absolutely Worth It

The tutor that we were matched with has been amazing for our child. They were having a hard time with their immersion program, primarily feeling nervous about asking questions and lacking confidence in their abilities. The tutor has built them up and showed them how they are fully capable. Definitely worth the work and time commitment.

1 April 2026
Rated 4 out of 5 stars

A Great Tutor Makes the Difference, Service Still Evolving

The tutor has been absolutely amazing. My son went from struggling significantly to recently earning A’s, and it’s been incredible to see his confidence grow and how he now sets goals for himself. The impact she’s had on his learning and mindset has truly made a difference for our family.
While our experience with customer service has improved, there were moments along the way that felt confusing and a bit frustrating, particularly around billing and communication. There were times I expected changes that didn’t reflect right away, which made things feel a little unclear.
That said, we do appreciate the support we’ve received and the effort to address concerns. Our tutor has been the highlight of this experience, and her dedication is the main reason we’ve continued. With more consistent communication and clarity, the overall experience could be even better.

30 March 2026
Varsity Tutors logo

Reply from Varsity Tutors

Hi Melissa, - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

Rated 5 out of 5 stars

Many opportunities for help, constantly, in many different ways

There are many opportunities on this website to get help. Wether it be with your own personal assigned tutor based on your needs, or the constant support from on demand tutors all the way to even a little AI section where you can generate questions if you want to work alone. Every tutor I’ve worked with so far as well has not only been incredibly kind and helpful, but also patient and not judgmental AT ALL when you don’t understand something (even if it’s the meant to be the simplest thing to most). I’ve been using varsity tutors for about a month or two so far and I absolutely love it! Also did I mention you can get help in ALL SUBJECTS, not just math/science/ELA/history!

31 March 2026

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