I couldn't fix the issue myself because the passport number image was loaded incorrectly, but when I contacted customer service, they fixed it the next day. Also, I accidentally pressed Enter after pa... See more
Company replied
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Vatfree.com is the best Tax-free shopping VAT-refund service! System/procedure: superior to the competitors; highest refund (guaranteed), can be used at almost all stores, easy, fast, efficient... See more
Company replied
I had an issue with my tax refund after returning from the Netherlands and reached out via WhatsApp with low expectations, but the customer representative exceeded them completely. They took full owne... See more
Company replied
VERY DIFFICULT APP TO SET UP, AND STILL DOESN'T WORK PROPERLY, AND THEY REPLIED TO MY COMPLAIN AFTER 11 MONTHS, AND THEY ARE REALLY VERY EXPENSIVE, PLEASE BECAREFUL . . . REPLY: AS I SAID, I'VE TRIED... See more
Company replied
Company details
- Duty Free Shop
- Financial Audit
- Information Services
- Non-bank financial service
- Software company
- Tourist Information Centre
Written by the company
VATfree.com simplifies tax-free shopping for international travelers in the EU, helping tourists, diplomats, military personnel, expats, and international students reclaim VAT on their purchases. Our streamlined process ensures that VAT paid at the point of purchase can be recovered after exporting the goods. With an intuitive mobile app and website, we guide travelers every step of the way, making VAT refunds hassle-free and accessible, with minimal paperwork. At the same time, we help retailers maximize the benefits of tax-free shopping to enhance customer satisfaction and boost sales. Whether you’re exploring the EU or running a retail business, VATfree.com is here to make tax-free shopping easy, efficient, and rewarding!
Contact info
Beurs van Berlage, Damrak 373, 1012 ZJ, Amsterdam, Netherlands
- vatfree.com
- support@vatfree.com
- vatfree.com
4.2
Great
103 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Comfortable!
I couldn't fix the issue myself because the passport number image was loaded incorrectly, but when I contacted customer service, they fixed it the next day. Also, I accidentally pressed Enter after partially entering the refund account number, which needed correction, but customer service reset the system the next day. Their quick response made them trustworthy. The only drawback is that the app is still immature. It's unacceptable that you can press Enter when you haven't entered the correct number of digits for credit card or account numbers. Alternatively, there should be a confirmation screen after input before you can press Enter, otherwise many people will make the same mistake and customer service will become overwhelmed.
27 May 2026
Reply from Vatfree.com
Hi Rie,
Thank you very much for your detailed feedback and kind words. We’re glad our support team was able to assist you quickly and resolve the issues smoothly.
We also truly appreciate your comments about the app experience. Feedback like this helps us identify where improvements are needed. We’ve shared this internally with our team.
Thanks again for your trust and for taking the time to share your experience!
Kind regards,
Team Vatfree.com
Reply from Vatfree.com
Thank you very much for taking the time to leave a review. We truly appreciate your support and are happy to hear you had a positive experience with our team and service!
It was easy to use
27 May 2026
Reply from Vatfree.com
Thank you for your review, Monica! We truly appreciate your support and are pleased to hear you had a positive experience with our service. We look forward to assisting you again in the future with any VAT refund claims during your travels.
Reply from Vatfree.com
Dear Meltem,
We’re sorry to hear that you experienced difficulty reaching our support team.
We’ve looked into your case and can see that your claim has already been processed and paid by the store. We informed you about this via email on April 26. You can now request your payout directly in your Vatfree account.
At the moment, we couldn’t find any previous contact based on the available information. We would really like to understand what went wrong and assist you further.
Could you please reach out to us at support@vatfree.com or via WhatsApp at +31 624933955, so we can help you as quickly as possible?
Kind regards,
Team Vatfree.com
I had an issue with my tax refund after…
I had an issue with my tax refund after returning from the Netherlands and reached out via WhatsApp with low expectations, but the customer representative exceeded them completely. They took full ownership, carefully reviewed my case, and managed to process my refund using my flight details—something I didn’t think would be possible. I don’t know their name, but this level of effort and problem-solving is rare and truly outstanding.Thank you!
17 April 2026
Unprompted review
Reply from Vatfree.com
Hi Pelin, thank you so much for sharing your experience!
We’re really glad to hear that our team was able to support you and find a solution for your refund. Your kind words mean a lot to us and are truly motivating to hear 😊
We look forward to assist you again with your future VAT claims!
Kind regards,
Team Vatfree.com
Super supportive and great customer…
Super supportive and great customer satisfaction, thank you Katja !
24 April 2026
Unprompted review
Reply from Vatfree.com
Hi Gizem, thank you so much for your kind words! We’re really happy to hear you had a great experience. 😊
Mrs Anne from support team was very…
Mrs Anne from support team was very helpful and nice and solved my problem
16 April 2026
Unprompted review
Reply from Vatfree.com
Hi Alper, thank you so much for your kind feedback! We’re really happy to hear that our support team was able to help you and resolve your issue. 😊
We look forward to assist you again in the future!
Customer service reacts so quick
Customer service reacts so quick. All the process was easy.
27 March 2026
Reply from Vatfree.com
Thank you for your kind words, Baran! We’re glad to hear everything went smoothly and that our team could assist you quickly throughout the process. 😊
Thank you for the quick processing of…
Thank you for the quick processing of the payment. Although the currency was €, the payment was credited to my card in $.
27 March 2026
Fast and straight to the point refund.
25 February 2026
I went to the customs office at the…
I went to the customs office at the Netherlands airport and processed my paperwork via the app and had it validated at the customs office. I have not received a refund of the completed vat claim.
26 February 2026
Reply from Vatfree.com
Hi Katherine,
Thank you for your review.
We have checked your account and can confirm that your VAT claim was successfully validated and an email has been sent to you.
However, we have not yet received a payout request from you, nor did we receive any email or call from you regarding this matter.
As previously explained in the email we sent, the refund is not issued automatically. To receive your VAT refund, you must complete the payout request by following the steps outlined in our message.
For privacy and security reasons, we are unable to request the payout on your behalf, as this requires you to confirm your personal bank details directly in your account.
Please follow the instructions provided in our email to complete your payout request.
If you experience any difficulty while doing so, our support team will be happy to assist you.
My tax refund still hasn't been paid
My tax refund still hasn't been paid, I ask for your help
24 February 2026
Reply from Vatfree.com
Dear customer,
Thank you for the nice review! Can you contact us through support@vatfree.com or call us on +31 88 828 37 33. We would like to help you out as soon as possible, but need more details to be able to do so.
Looking forward to your message.
Vatfree.com team
The prosudur is very clear and simple.
The prosudur is very clear and simple.
No need to stamp in custom …
The feedback do in short time and very fast
28 December 2025
Reply from Vatfree.com
Thank you for taking the time to share your experience, Ramin, and for the great review! We’d be happy to assist you again with your VAT claims in the future.
Reply from Vatfree.com
Hi Elliot, thanks so much for your kind words! 😊 We’re really glad to hear the process went smoothly and that the payment arrived hassle-free.
We look forward to helping you again with any future VAT-refund claims!
Had to resubmit one receipt and fees…
Had to resubmit one receipt and fees are quite generous otherwise I’d say 5 star
28 November 2025
Reply from Vatfree.com
Hi Gill, thanks so much for your review and for sharing your experience!
Regarding our service fees, we completely understand how they can sometimes feel frustrating. All Tax-Free companies charge service fees, and ours — 27% with a minimum of €2.50 and a maximum of €90 per receipt — is currently the lowest on the market. For larger purchases, our unique maximum fee can actually save you hundreds of euros compared to other providers.
These fees help cover the complex work involved in processing VAT refunds, including technology development, coordination with stores and Customs, and seamless payment integrations — all aimed at improving your experience and continuing to reduce fees even further.
Thanks again for your feedback and we hope to assist you again with your VAT refund claims in the future!
Kind regards,
The vatfree.com team
Thi app doesn't help to give tax free…
Thi app doesn't help to give tax free refund .
26 November 2025
Reply from Vatfree.com
Dear Sunmi,
Thank you for your feedback. We’re sorry to hear that you felt the app didn’t help with your tax-free refund.
We reached out to you directly to clarify the situation and assist with your case. It appears the initial confusion was caused by a duplicate registration under two different email addresses. This has now been resolved, your refund was processed, and your payout request has been completed successfully.
If you have any further questions or need assistance in the future, please don’t hesitate to contact us!
Kind regards,
The vatfree.com team
Worked well and easy.
26 September 2025
Reply from Vatfree.com
Thank you Ellen, for taking the time to share your experience! We’re really glad to hear everything went so effortlessly. Your feedback means a lot to us, and we’d be delighted to help you again with your VAT claims in the future!
KEEP AWAY, VERY EXPENSIVE AND VERY BAD SERVICE .
VERY DIFFICULT APP TO SET UP, AND STILL DOESN'T WORK PROPERLY, AND THEY REPLIED TO MY COMPLAIN AFTER 11 MONTHS, AND THEY ARE REALLY VERY EXPENSIVE, PLEASE BECAREFUL . . .
REPLY: AS I SAID, I'VE TRIED 5 TIMES BUT I COULDN'T DOWNLOAD MY RECEIPT PICTURE, SO I LOST MONEY . . .
23 September 2024
Unprompted review
Reply from Vatfree.com
Dear Luciano,
We’re sorry to hear about your disappointment. To clarify, our team has been in touch with you before and explained that, for us to process a VAT refund, a photo of the purchase receipt with a customs stamp (official proof of export) is required. Without this, we are not legally permitted to proceed, no matter how much we’d like to help.
We successfully verified your account and guided you on how to provide the missing receipt, but without it we cannot move forward. If you still have a photo of the stamped receipt, you can always send it to support@vatfree.com so we can process your claim.
As for our service fee: vatfree.com offers the lowest fee available in the market, covering the complex process of liaising with stores, customs, and handling secure payments.
We regret that your experience left you dissatisfied but unfortunately, without the required stamped receipt, we are unable to assist further with this claim.
Kind regards,
The vatfree.com team
Reply from Vatfree.com
Dear Anthony,
We’re sorry to hear you haven’t received your refund yet. We’ve already reached out to you via email to help resolve this. Our records show that your refund was successfully processed.
If you haven’t received it, please get in touch with us at support@vatfree.com so we can double-check the details together and make sure the payment reaches you.
We truly value your trust and would like to make sure this is resolved for you as quickly as possible.
Kind regards,
The vatfree.com team
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