Excellent customer service when I mistakenly ordered the wrong size. Probably the best I’ve ever had from a brand. The bag itself is perfect - just what I need for quick trip travels. It’s sturdy, lov... See more
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Does what it says on the tin er bag! 5 shirts, one thin jumper, two shorts, underwear, two books, various leads and a computer plus the inflating/deflating kit. No issues at the airport and everything... See more
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This bag is just excellent. Does exactly what it is advertised to do. Has made our travels so much easier. I love the fact it condenses . I love all the compartments which are so handy for keeping all... See more
Company replied
Ryanair compliant cabin bag arrived in a grey plastic bin liner as oppose to the box we see in their adverts. No branding on the bag which is on sale at Wooden Crew for £73 which looks exactly the s... See more
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Company details
Written by the company
Explore our range of best-selling travel bags. Expertly crafted and rigorously tested to deliver on comfort, durability and function. Trusted by thousands of happy customers worldwide.
Contact info
United Kingdom
- support@vaultbagco.com
- vaultbagco.com
4.4
Excellent
632 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 1 week
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A really well thought out bag and great…
A really well thought out bag and great customer service.
The quality of the construction is excellent and used good materials.
Expect this to last the journey for years to come.
21 August 2026
Unprompted review
Reply from VAULTBAG
Hi Peter,
Thank you so much for your wonderful feedback.
It’s truly encouraging to know you value the quality of the construction and materials; we design our bags with durability and reliability in mind, so your kind words mean a lot. We hope your VAULTBAG® will be a trusted companion for many journeys in the years ahead.
Kind regards,
Team VAULTBAG®
Reply from VAULTBAG
Hi Peter,
Thank you so much for your kind words! We’re delighted to hear you’re happy with both the product and the service. Your feedback means a lot to us.
Kind regards,
Team VAULTBAG®
40L bag- Shoulder straps are terrible
The actual bag compartments are fantastic and you can't really fault it at all, however the strap design makes no sense whatsoever. the padded section does not actually sit on your shoulder as it is too short which means the weight of the bag is on the thinner unpadded strap which makes it uncomfortable to wear. If this was a £20 bag, you could make a case as it is cheap, but when I have paid £125 I expect everything to be perfect. As I have worn it now and took the tag off I won't be able to return either. Very unhappy.
20 August 2026
Unprompted review
Reply from VAULTBAG
Hi Steven,
Thank you for sharing your feedback. We’re glad you enjoy the compartments, and we’re sorry to hear the strap design hasn’t felt comfortable for you. Our bags are designed with adjustable features, but we understand this may not suit everyone. Your comments are valuable and will be shared with our product team for review.
We appreciate your support and will continue working to improve every detail.
Kind regards,
Team VAULTBAG®
Fabulous bag
Fabulous bag, absolutely love it, fast efficient service, response to a query was quick and very helpful, would recommend to friends and family.
6 August 2026
Unprompted review
Reply from VAULTBAG
Hi Caroline,
We’re truly delighted to hear you absolutely love the bag and our service. Knowing you’d recommend us to friends and family means so much; your support is deeply appreciated.
Kind regards,
Team VAULTBAG®
Went to Italy last week for five days…
Went to Italy last week for five days and it packed more than enough clothes
14 August 2026
Unprompted review
Reply from VAULTBAG
Hi Mark,
We’re thrilled to hear that the bag packed more than enough clothes for your five‑day trip to Italy. It’s wonderful to know it supported your travels so well.
We truly appreciate your feedback and hope it continues to be a reliable companion for many more adventures ahead!
Kind regards,
Team VAULTBAG®
The quality of the travel bag is great…
The quality of the travel bag is great and the delivery was quick. I haven't actually used the bag yet but it looks perfect for my travels.
24 July 2026
Unprompted review
Reply from VAULTBAG
Hi Vivien,
Thank you for your lovely feedback. We’re glad to hear you’re happy with the quality and quick delivery, and we hope the bag proves to be the perfect companion for your travels when you use it.
Kind regards,
Team VAULTBAG®
Everything was good
Everything was good. Delivery took a bit long but the tracking page was very transparent. Keep in mind that these products are being shipped from the US!
20 July 2026
Unprompted review
Reply from VAULTBAG
Hi Olivia,
We’re delighted to hear that everything was good overall. We truly appreciate your patience with the delivery, and we’re glad the tracking page kept things transparent for you.
We’ll continue to monitor and improve wherever possible to make the experience smoother for you.
Kind regards,
Team VAULTBAG®
Reply from VAULTBAG
Hi Karen,
We’re glad to hear the bag arrived quickly and that you find it great; your support means a lot to us.
Kind regards,
Team VAULTBAG®
Order arrived on time
Order arrived on time. Was alittle fiddly but end result was fantastic.
31 July 2026
Unprompted review
Reply from VAULTBAG
Hi Suki,
We’re delighted to hear your order arrived on time. Your comments mean a lot to us, and we’re glad the product worked well for you in the end.
Kind regards,
Team VAULTBAG®
Love our bags
Love our bags! There are so many compartments and they fit under the seats as promised
17 August 2026
Unprompted review
Reply from VAULTBAG
Hi Lynda,
Your kind words mean a lot to us, and we’re so grateful you took the time to share your experience. We hope your Vaultbag® continues to make every journey smoother and more enjoyable.
Kind regards,
Team VAULTBAG®
Delivery was really slow
Delivery was really slow so the bag didn't arrive in time for my trip. It seems good quality but I've not been able to use it for my summer holiday so can't tell you how much it really holds
30 July 2026
Unprompted review
Reply from VAULTBAG
Hi Amiee,
We’re very sorry the delivery was slower than expected and that your Vaultbag® didn’t arrive in time for your trip. We’re glad to hear the quality looks good so far, and we hope once you’re able to use it, the compartments and under‑seat fit will make your travels easier.
Thank you for sharing your feedback - it helps us improve and serve you better.
Kind regards,
Team VAULTBAG®
Very disappointing experience – damaged bag, poor packaging and incorrect refund
I ordered a Vaultbag for £139 and, after waiting for it to arrive from the US, it was delivered damaged and stained. The bag had been sent in nothing more than a plastic mailing bag, which was split and taped over, offering very little protection for an item at this price.
I followed Vaultbag’s instructions and provided several photographs showing the condition of the parcel and the bag without using it. Although a return label was eventually provided, the whole experience has been unnecessarily frustrating and disappointing.
When the refund was finally issued, it was for the wrong amount. A restocking fee had been deducted and I had also been charged for the return postage, despite the item arriving damaged. This meant I had to contact Vaultbag yet again to request the remainder of the money I was owed, only to be told the matter needed to be escalated internally.
For a supposedly premium product, I expected far better quality control, packaging and customer service. I requested a full refund rather than a replacement, as this experience has left me with no confidence in ordering from Vaultbag again.
16 August 2026
Unprompted review
Reply from VAULTBAG
Hi Polly,
We’re genuinely sorry that your order did not meet your expectations, and we understand how frustrating the overall experience must have been.
We’re pleased that we were able to arrange a FULL REFUND to your original payment method and provide a return label to make the process as straightforward as possible.
While we’re sorry we couldn’t give you the experience we had hoped for, your comments have been carefully noted and shared with our team so we can continue improving both our products and the support we provide.
We wish you all the very best, and thank you again for giving VAULTBAG® a try.
Kind regards,
Team VAULTBAG
Perfect!
It arrived, love all the compartments and the colour! Looks well made - cant wait to use it!
16 August 2026
Unprompted review
Reply from VAULTBAG
Hi Kayne,
We’re over the moon to hear the bag arrived safely and that you love the compartments and colour. It’s wonderful to know it looks well-made, and we’re excited for you to enjoy using it soon.
Kind regards,
Team VAULTBAG®
The quality
The quality, the product us perfect and us exactly what I expected
16 August 2026
Unprompted review
Reply from VAULTBAG
Hi Linda,
We’re delighted to know the quality and product were just what you hoped for - your feedback truly means a lot to us.
Kind regards,
Team VAULTBAG®
The bag is good quality with lots of…
The bag is good quality with lots of useful compartments.
Took ages to arrive.
30 July 2026
Unprompted review
Reply from VAULTBAG
Hi Lindsay,
Thank you for your feedback. We’re so pleased you found the bag to be great quality with useful compartments. I’m sorry it took longer than expected to arrive, and we truly appreciate your patience.
Kind regards,
Team VAULTBAG®
Brilliant bag with lots of pockets
Brilliant bag with lots of pockets. I particularly love the ability to 'vacuum pack' it in order to fit more stuff in.
I flew Ryan Air this week and had absolutely no issues with it on board. It's fantastic and was just perfect for my 3 day city break. It's comfortable on my back too.
11 August 2026
Unprompted review
Reply from VAULTBAG
Hi C,
Thank you so much for your fantastic feedback. We’re happy to hear you enjoyed the bag’s quality, compartments, and vacuum‑pack feature, and that it worked perfectly for your Ryanair flight and city break. It’s great to know it was comfortable to carry too; we truly appreciate you sharing your experience.
Kind regards,
Team VAULTBAG®
Love my fault bag
Love my fault bag, does everything it says it does and some, more than enough room for 4-5 days in the 40ltr version
1 August 2026
Unprompted review
Reply from VAULTBAG
Hi Rob,
Thank you so much for your wonderful feedback. We’re delighted to hear you love your VAULTBAG® and that the 40L version gave you more than enough room for your 4–5 day trip. It’s fantastic to know the bag did everything you expected and more.
Kind regards,
Team VAULTBAG®
Great service and great product
Great service and great product. Very pleased and this bag will be very useful
15 August 2026
Unprompted review
Reply from VAULTBAG
Hi Pauline,
We’re happy to hear you’re pleased with both the service and the bag, and that you find it useful. Your support means a lot to us.
Kind regards,
Team VAULTBAG®
Very impressed with the quality of the…
Very impressed with the quality of the bag. So well made with top quality materials. Not used it yet but looking forward to seeing how much the vacuum compartment will increase capacity. So pleased with it that bought a second one for my daughter who will be travelling with me.
1 August 2026
Unprompted review
Reply from VAULTBAG
Hi Rachel,
We’re delighted to hear you’re impressed with the bag’s quality and craftsmanship, and that the materials met your expectations. It’s wonderful to know you’re looking forward to trying out the vacuum compartment, and we’re especially pleased you chose a second one for your daughter to travel with you; that means a lot to us.
Kind regards,
Team VAULTBAG®
I have not yet used the bag as was too…
I have not yet used the bag as was too small for trip I wanted to take, but looks really well made and my husband has taken it from me, so now I have to buy a new one.
13 August 2026
Unprompted review
Reply from VAULTBAG
Hi Sarah,
We’re happy to hear you found the bag well‑made and of great quality. Even though it wasn’t the right size for your trip, it’s wonderful to know your husband is already enjoying it and we’re glad you’re considering another one for yourself. Your support truly means a lot to us.
Kind regards,
Team VAULTBAG®
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