Vault Funder Reviews 

350
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the clear trading rules, the user-friendly platform, and the exceptionally helpful support staff who consistently guide traders through the process. People note that overall trading conditions are fair, spreads are exceptionally low, and response times for various queries are remarkably fast and efficient. However, some people mentioned occasional issues with receiving timely support or experiencing unexpected delays regarding withdrawals and prop account updates. A few reviewers also felt dissatisfied when dealing with sudden account closures, missing information, or waiting long periods for feedback from the customer team.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting professional support and fast... See more

User experience

Users describe positive interactions with user experience, highlighting the platform as user-friendly and... See more

Customer service

People report positive experiences with customer service, consistently praising the support staff for being... See more

Response time

Customers had positive experiences with response time, frequently highlighting that support agents reply... See more

Staff

Reviewers highlight positive aspects of staff, expressing widespread satisfaction and appreciation for their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've just passed my 1-step challenge account. The platform experience (MT4) and communictions have been great and look forward to recieving my funded account details. The risk managment rules are... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I joined Vault Funder about 2 months ago and successfully passed the 2-step challenge. I’m really happy with my experience so far. The trading conditions are very good, rules are cl... See more

Company replied

Rated 5 out of 5 stars

Vaultfunder and there support team has been absolutely outstanding in every way possible with perfect trading conditions very low spreads and clear and easy to understand rules and very quick with the... See more

Company replied

Rated 5 out of 5 stars

You don’t fix something that isn’t broken, and I’ve never experienced any problems with Vault Funder. User friendly, clear rules and no hidden clauses. Trading operations are consistently good!


Company details

  1. Educational institution

Written by the company

Vault Funder is an online demo trading evaluation firm. Whereby we provide traders the opportunity to participate in our two-phase evaluation challenges for a once-off fee. Traders who successfully pass the two-phase evaluation are then eligible to receive a gain split on gains generated in their Funded account subject to complying with our Terms of use and the Customer Agreement.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

350 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(350)

166 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Vault Funder is local

Vault Funder is local, it's South African, that's why I chose them. Their trading conditions was hard at first, but adjusting to them has made me a better trader. And if I can adjust and become consistently profitable, so can you. Thank you Vault Funder.

29 October 2025
Unprompted review
Vault Funder logo

Reply from Vault Funder

Hi there, Rodger

Thank you for sharing your experience! We’re proud to be a South African prop firm supporting traders like you. It’s great to hear that adapting to the trading conditions has helped you grow and become more consistent — that’s exactly what we aim for. Keep up the great work!

– The Vault Funder Team

Rated 5 out of 5 stars

great customer service

great customer service, quick account setup

29 October 2025
Unprompted review
Vault Funder logo

Reply from Vault Funder

Hi there, Kyle

Thank you for your kind words! We’re glad to hear you had a smooth setup experience and that our customer service met your expectations. We appreciate your support!

– The Vault Funder Team

Rated 5 out of 5 stars

2 step challenge

I just pass my 2 step challenge and so far so good.
Vaultfunder is great when it comes to there support group witch is very helpful and quick to respond.
It makes it easy for beginners and very important it is more user friendly

29 October 2025
Unprompted review
Vault Funder logo

Reply from Vault Funder

Hi there, Bruce

Congratulations on passing your 2-step challenge! We’re thrilled to hear that you’ve had a great experience with our support team and found the process beginner-friendly and easy to use. Keep up the great work and continue growing as a trader!

– The Vault Funder Team

Rated 5 out of 5 stars

Overall an excellent Propfirm

Their support team is excellent, specially Tarrin which was the person who helped me.
They are hands on and always there to support and they really do want to help their traders to succeed and not like other propfirms.
Just to put it in perspective to the people out there reading this, I have a live account and my account was breached according to their rules, it was a honest mistake from my side and they still had the understanding to the situation and unbreached my account where other firms wouldn’t even bother to listen.

So 5 stars for them showing they care more about their traders!

28 October 2025
Unprompted review
Vault Funder logo

Reply from Vault Funder

Hi there, Pieter

Thank you so much for sharing your experience! We truly appreciate your kind words and are glad to hear that Tarrin and our team could assist you. At Vault Funder, we always aim to support our traders and handle every situation with fairness and understanding. Your feedback means a lot to us — wishing you continued success on your trading journey!

– The Vault Funder Team

Rated 4 out of 5 stars

Just passed my 1 Step challenge!

Just passed my 1 Step challenge!! So far been no issues with account, otherwise everything is all good!!

28 October 2025
Unprompted review
Vault Funder logo

Reply from Vault Funder

Hi there, Camryn

Congratulations on passing your 1-Step Challenge! We’re glad to hear everything has been running smoothly for you. Wishing you continued success as you move forward with your funded account!

– The Vault Funder Team

Rated 5 out of 5 stars

Best Prop Firm I've used thus far

The Vault Funder team are super efficient and very responsive whenever I had any questions. The max response time was probably like 10 minutes...

23 October 2025
Unprompted review
Vault Funder logo

Reply from Vault Funder

Hi there, Conray

Thank you for your kind words! We’re glad to hear that our team’s efficiency and responsiveness made a difference for you. We’ll always do our best to keep that level of service going!

– The Vault Funder Team

Rated 3 out of 5 stars

Funded phase

I really have no complaints,I enjoy firm and im happy that I passed both phases and ready to enhance my skill

20 October 2025
Unprompted review
Vault Funder logo

Reply from Vault Funder

Hi there Lyndall

We’re thrilled to hear that you’re enjoying your experience with Vault Funder and congratulations on passing both phases! Keep sharpening those skills. We’re excited to see how far you’ll go.

– The Vault Funder Team

Rated 5 out of 5 stars

Fantastic Prop Firm — Clear Rules, Excellent Support, and Great Conditions

I’ve had a very positive experience with VaultFunder so far and couldn’t recommend them more to any serious trader. The evaluation process was transparent, fair, and straightforward, with clear rules and no hidden clauses. It made the challenge much easier to navigate compared to other firms I've tried.

From the beginning, their support team was exceptional, always responsive, helpful, and professional. Any questions I had were answered promptly, and they genuinely seem invested in helping traders succeed.

The trading conditions are excellent, tight spreads, fast execution, and no unnecessary restrictions. These factors make strategy testing and trading much more enjoyable, especially during the challenge phases. I also appreciate that they offer affordable challenge options and funded accounts in both USD and ZAR, which is a big plus for South African traders.

Overall, VaultFunder has earned my trust and respect in the prop trading space. They deliver real value, clear communication, and trustworthy execution. I recommend them to anyone looking for a transparent, responsive, and trader-friendly firm for prop trading.

Richard Lawrie

17 October 2025
Unprompted review
Vault Funder logo

Reply from Vault Funder

Hi there, Richard

Thank you for such a thoughtful and detailed review! We’re really glad to hear that you found the evaluation process fair and transparent, and that our support team made your experience a positive one. It’s great to know our trading conditions and ZAR account options are helping South African traders thrive. We appreciate your trust and look forward to continuing this journey with you.

– The Vault Funder Team

Rated 5 out of 5 stars

This is my first funded challenge

This is my first funded challenge, the process was smooth and the team was so helpful explaining the process. I'm looking forward to more challenges with great returns.

16 October 2025
Unprompted review
Vault Funder logo

Reply from Vault Funder

Hi there, Sibusiso

Congrats on completing your first funded challenge! We’re glad the process was smooth and that our team could guide you along the way. Here’s to many more successful challenges ahead.

– The Vault Funder Team

Rated 5 out of 5 stars

Excellent Experience with Vault Funder

Excellent Experience with Vault Funder
Vault Funder has a very easy and straightforward process to go through in order to get funded. They are clear about the requirements, and their rules are simple to follow. Communication has been excellent — they stay in touch throughout the process, which really builds confidence. So far, I’ve had a great experience with them and I’m looking forward to continuing my journey with Vault Funder.

14 October 2025
Unprompted review
Vault Funder logo

Reply from Vault Funder

Hi Ruben.

Thank you for sharing your excellent experience. We’re so glad to hear that you found our process clear, simple, and supportive. We’re excited to have you continue your trading journey with us!

Best regards,
The Vault Funder Team

Rated 5 out of 5 stars

Vault Funder is Very Good especially…

Vault Funder is Very Good especially the Spread and Leverage Its Reasonable. And Beginner Friendly Prop Firm

9 October 2025
Unprompted review
Vault Funder logo

Reply from Vault Funder

Hi Saige

Thank you for your great feedback! We’re happy to hear you’re enjoying our spreads, leverage, and beginner-friendly setup. Our goal is to make the trading experience smooth and accessible for traders at all levels. We appreciate your support and look forward to seeing your growth with Vault Funder!

Kind regards,
The Vault Funder Team

Rated 5 out of 5 stars

I had an excellent and greatest experience with…

I had an excellent experience with Vault Funder. The platform is transparent, user-friendly, and provides fair opportunities for traders to showcase their skills. Their funding programs are well-structured, and the rules are clear, making it easy to focus on trading without unnecessary stress. Customer support is responsive and helpful, guiding me whenever I had questions. Overall, Vault Funder is a reliable and professional prop trading platform that truly supports traders looking to grow their accounts responsibly. Highly recommended for both new and experienced traders!

8 October 2025
Unprompted review
Vault Funder logo

Reply from Vault Funder

Hi there

Thank you so much for sharing your experience! We’re thrilled to hear that you found our platform transparent, user-friendly, and supportive throughout your trading journey. Our goal has always been to create a fair and stress-free environment where traders can focus on growth. We truly appreciate your recommendation and look forward to seeing your continued success with us.

Kind regards,
The Vault Funder Team

Rated 5 out of 5 stars

Just passed my challenge for the R1mil…

Just passed my challenge for the R1mil account - looking forward to seeing what's to come.

8 October 2025
Unprompted review
Vault Funder logo

Reply from Vault Funder

Hi there, Daniel

Congratulations on passing your R1 million challenge! That’s a fantastic achievement and a big milestone in your trading journey. We’re excited to have you continue with us and can’t wait to see your growth as a funded trader.

Kind regards,
The Vault Funder Team

Rated 4 out of 5 stars

I am so happy with the fast response…

I am so happy with the fast response from the support team and they are always willing to help and the instructions are very much clear with no hidden information shared.

8 October 2025
Unprompted review
Vault Funder logo

Reply from Vault Funder

Hi there, Emmanuel

Thank you for the kind words! We’re delighted to hear that our support team has been responsive and helpful, and that you find our instructions clear and transparent. Your trust means a lot to us, and we’re glad to have you as part of the Vault Funder community.

Kind regards,
The Vault Funder Team

Rated 1 out of 5 stars

My first review for vault was great but…

My first review for vault was great but then i passed an account and got a live account with them, I regret that i got the account.

Firstly i went through the web and all the rules and can not find 1 place where they talk about the 1% risk rule on 1-step live and 2% risk rule on 2-step. You only find that out when you sign a risk interview. If you can show me where on web you can see this before buying an account i will reright this part of the review.

Secondly i trade gold only with buy and sell stops and the slippage is bad. They slip you sometimes with 13 tot 16 pips on gold then you must move your stops to not get soft breached. They will soft breach you even if your risk is cents more than the 1% you should risk. I know markets is volitile but other brokers don't slip you this hard

Lastly the news rule is also insane. Gold is affected by almost all the news that is released through london.

6 October 2025
Unprompted review
Rated 4 out of 5 stars

A propfirm I can easily recommend. Great service

Vaultfunders trading conditions is excellent for trading. There is no weird trading restrictions. I especially love the 1 Step Challenges. But most impressive is the quick and on point responses from the support department. This south African company can match up to anything the international prop firms have to offer. Highly recommend them.

3 October 2025
Unprompted review
Vault Funder logo

Reply from Vault Funder

Hi Esra

Thank you for your detailed feedback. We’re glad to hear that our trading conditions, 1 Step Challenges, and support team stood out for you. It means a lot to us that you see Vault Funder as being on par with international firms, while proudly being South African. We truly appreciate your recommendation and look forward to continuing this journey with you.

Kind regards,
The Vault Funder Team

Rated 5 out of 5 stars

I have been trading with vaultfunder…

I have been trading with vaultfunder and. They really helpfully when there is an issue, Tarrin is really really good at the job, she delivers. So far i haven't had any issues with them. I have yet to see how their live account goes and if they pay.but so far so good

2 October 2025
Unprompted review
Vault Funder logo

Reply from Vault Funder

Hi Adrian

Thank you for your kind words and for highlighting the support you’ve received from Tarrin and our team. We’re happy to know your experience has been smooth so far, and we look forward to supporting you as you move into the live account stage. We’re confident you’ll find the same level of service and reliability throughout.

Kind regards,
The Vault Funder Team

Rated 1 out of 5 stars

I tell you my friend how are you doing…

I tell you my friend how are you doing today my friend can you help me help me send me your gift card $200

2 October 2025
Unprompted review
Vault Funder logo

Reply from Vault Funder

Hi Jafar,

Thank you for taking the time to leave a review. We’d like to clarify that Vault Funder does not send out gift cards or provide personal financial transfers of any kind. Our services are strictly related to funded trading accounts, and we focus on providing traders with fair rules, transparent conditions, and reliable support.

If your review was meant to raise a service-related concern, please reach out to our support team directly at support@vaultfunder.trade so we can assist you properly.

Kind regards,
The Vault Funder Team

Rated 5 out of 5 stars

The rules are clear

The rules are clear, the spread is amazing and the overall service is quick. I would definitely recommend them to any trader out there.

1 October 2025
Unprompted review
Vault Funder logo

Reply from Vault Funder

Hey Jeann

Thank you for your positive feedback. We’re delighted to hear you found the rules clear, the spreads competitive, and the service quick. Your recommendation means a lot and we look forward to supporting your trading journey.

– The Vault Funder Team

Rated 5 out of 5 stars

Looking forward to my live account!!!!

I appreciate the absence of a strict consistency rule, which provides valuable flexibility in trading. Additionally, the unlimited trading days is one of the most advantageous features.

30 September 2025
Unprompted review
Vault Funder logo

Reply from Vault Funder

Hey Joseph

Thank you for your feedback. We’re glad to hear you value the flexibility of no strict consistency rules and unlimited trading days. Our goal is to give traders the freedom to trade at their own pace while focusing on building consistency and profitability.

– The Vault Funder Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look