I ordered the product on October 14, now it's November 12, more than 25 days have passed, the parcel is still in transit, why? I expected everything to be on time, when will my parcel be with me? I'm... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
My order code is 3221480, it was confirmed on the 27th of november and already 27 days have passed, the maximum waiting time listed on the Vawoo website. I had recieved a email a few weeks ago saying... See more
Company replied
How can i see or know when will my package arrive? I didnt get my tracking number yet its been a day. Only says its been processed. Ive veen reading these reviews saying it takes a long time to arri... See more
Company replied
Company details
About Vawoo.com
Written by the company
Vawoo is a place to be for manufacturers and the whole world vaping community. We are the most expected vaping e-commerce online platform. We connect best industry manufacturers, e-liquids producers, providers and targeted customers — all in one place.
Vawoo builds trustful relationships with industry essential players and expand brand recognition for the entire vaping auditory.
FOR BUYERS Vawoo.com is a perfect place for every vape customer. Thousands of customers around the world start using the Vawoo platform for one reason: with a simple click they can discover a large number of vape products from the world famous brands. Just an easy registry procedure will get you through the best e-liquids and vape hardware. Vawoo is a perfect solution for each of you. As a customer, you will find excellent online ordering platform, with a large variety of e-liquid flavors, types of mods and their producers, a wide range of vape accessories and much more. FOR MANUFACTURERS We collaborate with most famous brands and new manufacturers and providers are always welcome to work with us. Today Vawoo.com hosts a huge variety of vape products from leading international producers and we're always open for new manufacturers and brands to list. We gladly widen our assortment in order to offer our customers the best choice every day. Register on Vawoo platform and discover the vaping world without borders.
Vawoo builds trustful relationships with industry essential players and expand brand recognition for the entire vaping auditory.
FOR BUYERS Vawoo.com is a perfect place for every vape customer. Thousands of customers around the world start using the Vawoo platform for one reason: with a simple click they can discover a large number of vape products from the world famous brands. Just an easy registry procedure will get you through the best e-liquids and vape hardware. Vawoo is a perfect solution for each of you. As a customer, you will find excellent online ordering platform, with a large variety of e-liquid flavors, types of mods and their producers, a wide range of vape accessories and much more. FOR MANUFACTURERS We collaborate with most famous brands and new manufacturers and providers are always welcome to work with us. Today Vawoo.com hosts a huge variety of vape products from leading international producers and we're always open for new manufacturers and brands to list. We gladly widen our assortment in order to offer our customers the best choice every day. Register on Vawoo platform and discover the vaping world without borders.
Contact info
United Kingdom
- vawoo.com
3.4
Average
786 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very very long waiting time
My order was made at 26th of September, its still being delivered and Its taking longer than a month now! I received the tracking number but the delivery times on website are nowhere close to real ones..
2 November 2025
Unprompted review
Reply from Vawoo.com
Hello Marek, thank you for your feedback and for your patience.
We truly understand how frustrating long transit times can be. Your order was shipped during a period when some international routes were experiencing delays, and unfortunately this affected a number of parcels.
Please rest assured your package is still in transit and will be delivered. If you need further assistance or any updates in the meantime, our support team is here to help.
Thank you again for bearing with us — we appreciate your understanding.
Greedy Company
Terrible experience. Purchased a few vaping devices while they were at a cheap price and they cancelled my order stating it was a technical issue and then said I could buy again but they put the price up sky high and even added extra postage costs so I refused to buy off these greedy people. This mob are as shifty as they come n wouldn't waste my time on em.
29 October 2025
Unprompted review
Reply from Vawoo.com
We sincerely apologize for the inconvenience, Lara.
There was indeed a temporary technical issue with the prices from one of our suppliers, which caused some product listings to display incorrectly. As an apology, we offered a 10% discount for a reorder. We truly understand your frustration and hope you’ll consider giving us another chance — we always aim to provide fair prices and reliable service to all our customers.
Kind regards,
The Vawoo Team
I dont know what to expect now but I…
I dont know what to expect now but I placed my order (#3214256) on October 30, 2025, and it’s still showing as “Order Confirmed.”
Could you please tell me when it will be shipped and provide a tracking number?
31 October 2025
Unprompted review
Reply from Vawoo.com
Thank you, Adrian, for your feedback!
Your order #3214256 will be processed today, and the tracking information will be available in a few days. You’ll receive an update as soon as it’s shipped. We truly appreciate your patience and understanding!
I ordered on October 4th and have…
I ordered on October 4th and have already received my package. Everything is great — I’m fully satisfied, and the store did exactly what they promised.
4 October 2025
Unprompted review
Reply from Vawoo.com
Thank you so much, Joe!
We’re really glad to hear that your order arrived quickly and that everything met your expectations. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your positive experience.
We look forward to seeing you again soon on Vawoo!
Ships non discrete package from china
Ships non discrete package from china, wont use them again.
15 October 2025
Unprompted review
Reply from Vawoo.com
Thank you for your feedback, Kenneth. We’re very sorry to hear about your experience. Our packages are shipped safely and securely from our international warehouse, but we completely understand your concern about discretion.
We’ll make sure your feedback is shared with our logistics team to review packaging options and improve the overall experience. Your comments help us make Vawoo better for all our customers.
Shipping.. Awful
Shipping... It's terrible. The selection of products is great, prices are good but shipping is terrible. If shipping were free, 25 days would be acceptable but when you have to pay there's a LOT of room for improvement. My item was in 'shipped' status after only 1 day. Then it sat at a 'transit stop' for 15 dsys. Then it said collected by carrier and sst in that state for snother 6 days. Then there wss nothing in ststus. Still waiting after 27 days. Get better couriers and it will be 5 stars.
1 October 2025
Unprompted review
Reply from Vawoo.com
Thank you for your feedback, Dave. We’re very sorry to hear about your shipping experience — we completely understand your frustration.
Shipping delays can happen occasionally due to customs or logistics congestion, but 27 days is certainly longer than expected. Your order should be arriving soon, and we’ll continue to monitor it until it’s delivered.
We truly appreciate your comments about our product selection and pricing — and we’ll share your feedback about courier performance with our logistics partners to help improve delivery times.
Needs improvement
Wouldn’t recommend, customer support was trying to be helpful but to no avail, the whole time didn’t have any tracking just promises of delivery, I did receive it after 2 months, in general poor experience, maybe in the future I will give them another chance
27 October 2025
Unprompted review
Reply from Vawoo.com
Hi Tomas,
We’re truly sorry to hear about your experience and understand your frustration. Your order should not have taken this long without updates. Please be assured that Vawoo is a legitimate store and we take such matters very seriously.
Our support team will check your order details and contact you as soon as possible to clarify the status and make things right. You can also reach us directly at support@vawoo.com
— please include your order number for faster assistance.
Thank you for your patience and for bringing this to our attention.
Who and how will it arrived…
I wanted to ask how would I receive my order? A person will call me to pick it up or what? (In Mauritius)
26 October 2025
Unprompted review
Reply from Vawoo.com
Thank you for your message, Sirjay.
Your parcel will be delivered by the local postal service in Mauritius. Once it arrives at the destination post office, you’ll receive a notification or a call to pick it up.
If you need more details, please contact our support team — they’ll be happy to assist you.
WHERE IS MY ORDER AND WHY I CAN’ TRACK…
WHERE IS MY ORDER AND WHY I CAN’ TRACK MY ORDER
4 October 2025
Unprompted review
Reply from Vawoo.com
Thank you for your feedback, Austeja.
Your order is already on the way, and our support team will contact you immediately with all the tracking details.
We truly appreciate your patience and understanding.
very kind of them
I contacted the customer support and they were very helpful. And kind enough They offered to send me the correct order very kind of them
22 October 2025
Unprompted review
Reply from Vawoo.com
Dear Mercy, we’re very sorry for the inconvenience and the mix-up with your order. Your parcel was shipped on September 15th during a period of known postal delays, which is why it took longer to arrive. Please contact our support team at support@vawoo.com
, and they’ll help resolve the issue with the wrong coil as quickly as possible.
Great variety and they ship…
Great variety and they ship internationally
23 September 2025
Unprompted review
Reply from Vawoo.com
Thank you, Ali! We truly appreciate your kind words and are glad you enjoyed our variety and international shipping. We look forward to serving you again soon!
Excellent shop
Excellent shop, fast shipping, good quality, the shop manager is very kind and helpful, great shop, will buy again, very pleased. Thanks
19 October 2025
Unprompted review
Reply from Vawoo.com
Thank you so much, Daniel!
We truly appreciate your kind words and are very happy to hear you’re pleased with your experience. It’s great to know you enjoyed both our service and product quality.
We look forward to seeing you again soon — thank you for choosing Vawoo! 🙏
Canada concern
I have an order in my cart ready to go but im nervous to press send. Its Oct 20th today and I live in Canada, I want to be able to have the order in no longer than a month's time. How long does it take to ship to Canada usually?
20 October 2025
Unprompted review
Reply from Vawoo.com
Thank you for your message, Taylor!
Shipping to Canada is running normally now, and orders are usually delivered within the standard 17–25 days timeframe. You can place your order with confidence — we’ll make sure it’s processed and shipped as quickly as possible.
We appreciate your interest in Vawoo and look forward to having you as our valued customer!
Everything is good but why is my…
Everything is good but why is my tracking update is stuck at “in transit” and it also says that its in the shippers warehouse. How can it be in the shippers warehouse when its says its in the transit, plus its taking so much time can you guys please make jt faster and i will make everyone i know buy from you just please give me someone to text me or tell me about the order on this number 55357790
20 October 2025
Unprompted review
Reply from Vawoo.com
Thank you for your feedback, Tameem! 🌟
Your order #3208779 has been in transit for just 4 days, and it’s moving normally within the delivery timeframe. Tracking systems sometimes show “in transit” or “at shipper’s warehouse” interchangeably depending on carrier updates, but rest assured your package is on the way.
We truly appreciate your patience and your kind words — it means a lot to us! Our support team will contact you asap!
Never again!
Never again!
Ordered on September 12th, package was stuck at company for a week, then stuck at a warehouse for 14 days, but eventually arrived October 13th.
With such slow handling I could have purchased it directly (and cheaper) from China instead of having Vawoo dropshipping it to me.
13 October 2025
Unprompted review
Reply from Vawoo.com
Dear Martin,
Thank you for sharing your feedback. We’re very sorry that the delivery took longer than expected — we completely understand how frustrating that can be. Your order was shipped from our partner warehouse abroad, and the extended transit time was caused by customs delays during that period.
We truly appreciate your patience and will keep working with our logistics partners to make future deliveries faster and smoother. We hope you’ll give us another chance to provide a better experience next time.
Kind regards,
The Vawoo Team
I decided to buy a new vape and found…
I decided to buy a new vape and found the right kit on the Vawoo website. It was my first purchase there, so I had some doubts at first, but the whole process exceeded my expectations. I took my time choosing and finally went with the Uwell Caliburn G3 Pod kit, as I had heard many positive reviews about it. The ordering process was simple, and the interface was intuitive. Right after confirming my order, a manager contacted me to confirm the delivery details and payment. I received the package — great design, excellent draw, and a pleasant experience overall. The quality of the device is top-notch; I definitely recommend it to anyone looking for a reliable starter kit or an upgrade.
19 March 2025
Unprompted review
Reply from Vawoo.com
Thank you, Yuriy, for your wonderful feedback! 🌟
We’re truly happy to hear that your first experience with Vawoo went so smoothly and that the Uwell Caliburn G3 Pod Kit met your expectations. Your satisfaction means a lot to us, and we’re glad you appreciated both our service and product quality.
Enjoy your new device, and we look forward to serving you again soon! 💨
Great experience and trustful
Great experience and trustful. I will order if they will have Aisu/Zap on stock. Order arrived at time
1 August 2025
Unprompted review
Reply from Vawoo.com
Thank you so much, Dana! 🌟
We’re delighted to hear that you had a great experience and that your order arrived on time. Your trust means a lot to us! We’ll make sure to restock Aisu/Zap products as soon as possible — we’d love to have you shop with us again.
Thank you for choosing Vawoo! 💨
I ordered on September 13
I ordered on September 13, 2023 (Order #3200963). The seller claimed it was shipped on September 19, but almost a month later my parcel is still marked as “ready for shipment” and has not left the Netherlands. Customer support keeps giving excuses about customs and holidays, but provides no real updates. I am requesting a full refund. Extremely poor communication and unreliable service. I will never order from Vawoo again.
15 October 2025
Unprompted review
Reply from Vawoo.com
Dear Kor,
We’re truly sorry for the frustration and inconvenience you’ve experienced with your order. The delay you mentioned is indeed longer than expected, and we completely understand your disappointment.
Please be assured that our support team is already reviewing your case and will provide a detailed update regarding the parcel and refund options. Customs and postal delays can sometimes take longer than usual, but we’ll do everything we can to resolve this quickly and ensure you receive proper assistance.
Thank you for bringing this to our attention — we genuinely appreciate your patience and the opportunity to make things right.
good prices and large selection of…
good prices and large selection of products, delivery is not very fast depending on the destination
15 October 2025
Unprompted review
Reply from Vawoo.com
Thank you, Mohamed! 😊
We truly appreciate your positive feedback and are glad to know you’re happy with our prices and product selection. Delivery times may vary depending on the destination, but we’re constantly working to make shipping faster and more reliable for all our customers.
Thank you for choosing Vawoo! 💨
I ordered on the 19th of September
I ordered on the 19th of September, I haven’t gotten any emails about the package and turns out it wasn’t shipped since then, mind you they have been sending me emails like your order has been processed, it has been confirmed and the last one said that it was shipped. From there nothing! I had to personally send them an email and I saw nothing meaningful in the email! The website says that it is UK based and surprise surprise it’s from Netherlands! I haven’t received my package! I am never ordering from you people again!
13 October 2025
Unprompted review
Reply from Vawoo.com
Dear Naomi,
We are truly sorry to hear about your experience and understand your frustration. Your order was processed and shipped from our European warehouse, which is why the tracking number starts from the Netherlands.
Please reach out to our support team at support@vawoo.com
with your order number — they will provide you with the latest tracking updates and assist you until your parcel arrives or a suitable solution is found.
We sincerely apologize for the delay and appreciate your patience and understanding.
Kind regards,
Vawoo Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.