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Vanilla Blush Medical Ltd Reviews 656

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 275 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, comfort, and effectiveness, particularly for those needing stoma and hernia support. Many appreciate the wide selection of items and their good value. The staff and customer service are frequently highlighted as exceptional, with people noting their helpfulness, knowledge, and caring approach, making the overall experience pleasant and supportive. However, some customers have experienced issues with product sizing and fit, finding certain items like hernia belts or specific underwear designs not providing adequate support or rolling down. A few also mentioned that the stitching on some recent purchases wasn't as strong as before, and one person reported not receiving their ordered items.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the quality, comfort,... See more

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their helpfulness, knowledge,... See more

Quality

People report positive experiences with quality. Many customers praise the excellent quality and longevity of... See more

Service

Customers had positive experiences with service. Many reviewers consistently praise the excellent,... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the staff for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing and friendly staff who make the process of ordering stoma support products easy. Very knowledgeable and helpful when discussing options. Nicola who owns the brand made me feel totally at ease... See more

Company replied

Rated 5 out of 5 stars

Nic, Simon and the team are amazing. For 11 yrs now I have had all my underwear, swim wear, support wear and Prescription items from Vaniila Blush the quality is fabulous the staff and service beyond... See more

Company replied

Rated 5 out of 5 stars

These are lovely stoma pants, I love that there’s a variety of lovely feminine prints and that they are high waisted, which just about covers my scars. As I’m not long after my j-pouch removal/stoma s... See more

Company replied

Rated 5 out of 5 stars

The in store service is exceptional. Tailored to your specific needs. Nicola has vast experience of the requirements of the clients. The online services are superb. I had difficulty at first but, a ca... See more

Company replied


Company details

  1. #12 of 47 best companies in Medical Equipment Supplier
  2. #12 of 34 best companies in Disability equipment supplier
  3. #1 of 1 best companies in Gastrointestinal Surgeon
  4. #11 of 40 best companies in Medical supply store
  5. #31 of 105 best companies in Pharmacy

Written by the company

Designed with dignity. Backed by experience. Vanilla Blush creates comfortable, supportive medical garments for people with a stomas, incontinence or abdominal wall and groin hernias. Founded by former Neuro Intensive Care Nurse and stoma patient, Nicola Dames. Our products combine clinical understanding with real-life experience. We are an NHS-approved supplier, operate across the UK and Europe, and are committed to providing expert, compassionate support to every customer.


Contact info

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Free Fitting Service.

We offer a free consultation fitting service with one of our experts.

4.8

Excellent

TrustScore 5 out of 5

656 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great service

Still never arrived due to an post thanks for the help guys

23 October 2025
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Reply from Vanilla Blush Medical Ltd

Hi Brigid, sorry to see you have given us one star as the order has not arrived. I have taken the liberty to look into this for you. Your order was dispatched from our store on Friday the 24th of Oct. Left the UK 27th of Oct. As per email, you mentioned paying import fee, something that is not avoidable due to Brexit. If you have paid these fees the shipment will be released. If the fees have not been paid the shipment will come back to us. We can do a complete refund including shipment. I would allow a few more days for the shipment to arrive. Team VB

Rated 5 out of 5 stars

5 stars from me for the vanilla blush…

5 stars from me for the vanilla blush level 3 belt. After trying different brands of belts for the last 7 years since my surgery to get my ileostomy, I find the vanilla blush belts the most comfortable. I am very active person with agri contract work, a bit of farming, playing sport and coaching kids in different sports. I have the belts tested well. Will only use vanilla blush belts from now on. Thanks Nic and team at vanilla blush

4 November 2025
Unprompted review
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Reply from Vanilla Blush Medical Ltd

Hi Derek. What a lovely review to read. Thank you for taking the time to do this. We really appreciate it. Team VB

Rated 1 out of 5 stars

The belt ends curls up and the velcro…

The belt ends curls up and the velcro is irritating my skin.

I think the vest would be a better option. So could I get one of those, please.

12 October 2025
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Reply from Vanilla Blush Medical Ltd

Hi Alan. Sorry to see you’ve given us a one star review. I’ve looked into this and have emailed you. We believe Blanche will get great benefits from the vest but wish to make sure she’s putting the belt on correctly to avoid any underlap of Velcro not meeting the receiver properly. I’m confident we can assist and hope you will review our service with a better review next time. Team VB.

Rated 5 out of 5 stars

Exceptional service!

Nicola and Kim at Vanilla Blush are welcoming and friendly. But more than that they are knowledgable and professional. We learned more in our first visit to Vanilla Blush than we had in a long time! My husband was at ease and comfortable with the clinic space, Nicola's professional input and the support garment informarion. We hope our relationship with the team continues as their wealth of knowledge and expertise is invaluable.

30 October 2025
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Reply from Vanilla Blush Medical Ltd

Thank you so much for this wonderful review. We are so happy you found our service helpful. Wishing you both all the very best. Team VB

Rated 5 out of 5 stars

Hernia support for a parastomal hernia

Every experience I have had with this company has been extremely professional, reassuring and knowledgeable

1 October 2025
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Reply from Vanilla Blush Medical Ltd

Thank you very much, Fiona. Really appreciate you taking the time to review us.

Rated 5 out of 5 stars

For Beginners / experienced

Informed of all medical assistance that would help me
Very pleased I went to open day and was Informed how they could help me as I have a hernia these people are so clued up on the complicated stoma stuff.
At the open day it was packed and very hot ! The lady made me feel that I mattered!! And was there for all at her stand! Really appreciated 👏💐

19 July 2025
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Reply from Vanilla Blush Medical Ltd

Hi Lucy. Thanks for this lovely review. We are so happy to read your comments and have shared them with the team. Team VB

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, very much focused on the individual.
Superb quality products that I’ve used since I’ve had my stoma and I couldn’t manage without them

29 October 2025
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Reply from Vanilla Blush Medical Ltd

Angela. Thanks so much for this wonderful review. So happy you are happy. Team VB

Rated 5 out of 5 stars

Great service.

Excellently made garments.perfect service.Agents very helpful.

29 October 2025
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Reply from Vanilla Blush Medical Ltd

Jacqui, how kind of you to take the time to give us this review. Team VB

Rated 5 out of 5 stars

Brilliant communication

Brilliant communication, personal service and staff knew who I was and spoke to me by name even though they'd not interacted with me before which made me feel important to their business and a valued customer which in turn made me never want to look elsewhere for products. That personal touch makes a huge difference to customers and V/B understand that completely.u

1 October 2025
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Reply from Vanilla Blush Medical Ltd

Hi Gary. Such lovely comments. We are over the moon you are pleased with our service. Shared with the team. Team VB

Rated 5 out of 5 stars

Great product

Always willing to help .Fast reliable service.excellent products

21 October 2025
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Reply from Vanilla Blush Medical Ltd

Elizabeth. So nice of you to say. Thank you. Team VB

Rated 5 out of 5 stars

A company who cares

Initial appointment with Nic was very informative and gave me confidence that Vanilla Blush is a company who cares about stoma patients. From a fitting to delivery of my item, everything went smoothly and I received my order really quick.

17 September 2025
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Reply from Vanilla Blush Medical Ltd

Louise, this is such a wonderful review. Thank you very much for taking the time to review us. Team VB

Rated 4 out of 5 stars

Awaiting completion of order.

My order has not been completed yet, however I've been assured that this not the fault of Vanilla Blush, who have been excellent in the past.

28 October 2025
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Reply from Vanilla Blush Medical Ltd

Hi Robbie. I am sorry you’ve not had the items. It’s disappointing for us to see this review when the issue doesn’t lay with us unfortunately. I did email you on the 16th of Sept informing you of the actions needed to obtain the item on NHS. I’ve emailed a copy of it just now. Hopefully we can assist you getting to the crux of the issue. Maybe you’ll consider reviewing us again once you see the issue was not our making. We will help you. VB Team.

Rated 5 out of 5 stars

I’ve found Vanilla Blush to be a great…

I’ve found Vanilla Blush to be a great company provide high quality products.

Their customer service is personal and professional I can’t recommend them highly enough.

28 August 2025
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Reply from Vanilla Blush Medical Ltd

John, this is so nice of you to say. Thank you so much. Team VB

Rated 5 out of 5 stars

Amazing

Website is easy to use and I just love the products that ive received from vanilla blush they make me feel more confident when out and about with my stoma bag

21 October 2025
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Reply from Vanilla Blush Medical Ltd

Kirsty, we really appreciate the review. Thanks so much. Team VB

Rated 5 out of 5 stars

They are soo comfortable and I love the…

They are soo comfortable and I love the colours. You send them really quickly too.
The sizing I find differs slightly from design to design but they still fit although the NHS black pants I think I need to go up a size.
I love that they stop any allergic reaction to and/or sweating under the bag.

12 October 2025
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Reply from Vanilla Blush Medical Ltd

Dear Alexandra. Thank you for taking the time to give us this great review. We are delighted you are happy. Wear with pride. Team VB

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