Vea Telecoms logo
Visit website

Vea Telecoms Reviews 1,939

•
TrustScore 5 out of 5

5.0

Telecommunications Contractor
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,540 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, efficiency, and friendly demeanor, often highlighting their ability to quickly diagnose and resolve issues. Many people also commend the excellent service and prompt response times, noting that problems are often fixed swiftly and effectively. However, some people were dissatisfied with the company's website and reported poor customer service experiences, including slow responses and a lack of compensation for service outages.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism, efficiency,... See more

Service

Clients share positive opinions on service. Many reviewers praise the efficiency and professionalism of the... See more

Website

Reviewers express significant frustration with internet outages. Many customers experienced their Wi-Fi going... See more

Response time

Consumers generally express satisfaction with response times, often highlighting the speed and effectiveness... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lost service over the weekend- was told had an appointment booked yesterday but Noone turned up waited all day. Really Nnoyed- however sajid and mdu restored my faith in you fiber as they sorted quick... See more

Rated 5 out of 5 stars

Sajid & Mdu came today to relocate my router (and wallbox). I was worried they were going to complain about it being too far away and come up with excuses to not do it how I wanted however they did th... See more

Rated 5 out of 5 stars

Matthew and Wilkinson from Burnley team were very helpful. Kind and efficient, would definitely recommend these workers to come round and resolve your issues. My WiFi had stopped working and very quic... See more

Rated 5 out of 5 stars

A* service from engineers Eddy and Mauro from Manchester who came to fix a damaged line for my Brsk connection. The internet was down because a mouse had chewed through the cable, but they quickly fou... See more

Company details

  1. Telecommunications Contractor

Written by the company

Vea Telecoms , where our commitment to excellence drives everything we do. As a leading Maintenance and full turnkey telecommunications company, we prioritize customer satisfaction, innovation, and integrity in all aspects of our business. Our clear vision, robust strategic planning, and continuous dedication to improvement ensure that we deliver exceptional products and services tailored to meet your needs. With a customer-centric approach and a culture built on accountability, resilience, and gratitude, we strive to exceed your expectations every step of the way. Join us on our journey towards excellence and experience the difference with Vea Telecoms

Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Upgrade

We recently had an upgrade to 2000. Needed new router. Sajid and mdu were patient and sorted issue quick

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Sajid and Mdu, you are amazing.

Sajid and Mdu did an amazing job. They professionally and perfectly set up the router and kept the place clean. They were friendly and so helpful. Thank Sajid and Mdu for your wonderful work; and thank Yourfibre for the super fast broadband.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Matthew and Wilkinson provided…

Matthew and Wilkinson provided outstanding service after multiple unsuccessful attempts to resolve our issue over the phone. They arrived promptly and worked efficiently to fix the problem, even when they were faced with unexpected challenges. Both engineers were friendly, professional, and showed genuine empathy throughout. Despite it being late in the evening, they attended without any hesitation or complaints. Truly excellent service from both.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Flynn and Jack from Burnley… thumbs up

Flynn and Jack from Burnley were spot on. Professional and efficient. Went through diagnostics to find the problem, resolved it, then verified that everything was working as should be from the cabinet on the street through to the property.

To be honest, they were quicker at fixing the problem than I was on hold when ringing customer service at YouFibre.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Professional friendly and helpful

Sajid and Mdu were very helpful getting us back online. Communicated well with us with what time they were coming and solved the route of the issues we were having when previously others did not. Very grateful for their help

9 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look