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Vector Air Reviews 

1,171
•
TrustScore 5 out of 5

4.8

Sporting Goods Shop
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Review summary

Created with AI, based on recent reviews

Considering 269 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally friendly, welcoming, and deeply knowledgeable about all available products. People also appreciate the highly competitive prices, exceptionally fast delivery times, and the careful packaging of delicate goods. Buyers often highlight how smooth the entire purchasing process is, whether ordering online or visiting the physical shop. Some reviewers were not happy with product issues, noting occasional defects like jammed magazines or faulty sights upon delivery. Consumers mentioned needing to return items for replacements or experiencing minor difficulties with specific equipment settings shortly after purchase.

What people talk about most

Product

Users describe positive interactions with product, noting that items arrive well-packaged, accurately as... See more

Service

Customers consistently note positive experiences with service, highlighting exceptional communication, rapid... See more

Delivery service

Consumers find delivery service to be positive, frequently highlighting exceptionally fast shipping times and... See more

Staff

Clients share positive opinions on staff, frequently highlighting the warm and welcoming atmosphere created... See more

Price

Reviewers highlight positive aspects of price, frequently noting that products are competitively priced and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My go-to store for all things air-gun. I have bought both BB pistols and pellet rifles with no concerns about quality from this amazingly friendly crew who know their products inside out. Accessories... See more

Rated 5 out of 5 stars

Great service every time, prices usually good codes from Aar help contact is good for online and parcels well wrapped , my Taurus 2 scope 5***** my continental await results, they going to ring me... See more

Rated 5 out of 5 stars

Most companies can deliver quickly and accurately. What separates great companies is how they respond to problems. I bought an air gun from Vector air recently, that developed a fault very soon... See more

Rated 5 out of 5 stars

Matched Vector Air's Orion Max 3-18x44 HD FFP scope to my Weihrauch HW80K. Perfection! However, whilst the included mounts are high quality, they don't fit the scope to the rifle's 10mm dovetail, so s... See more

Company details

  1. #46 of 133 best companies in Sporting Goods Shop
  2. #1 of 6 best companies in Airsoft Supply Shop
  3. #2 of 2 best companies in Ammunition supplier
  4. #2 of 3 best companies in Gun club
  5. #6 of 12 best companies in Gun shop
  6. #32 of 87 best companies in Outdoor sports shop

Written by the company

A UK-based company that is a premium dealer of airguns, airsoft guns, optics, ammunition, and accessories, rewritten in first person: We are a leading supplier of airguns, airsoft guns, optics, ammunition, and accessories in the UK. We offer a wide range of products from top brands, including air rifles, pistols, shotguns, scopes, pellets, and BBs. We also provide expert advice and support to help customers choose the right products for their needs. We are committed to providing our customers with the highest quality products and services. We have a team of experienced staff who are knowledgeable about all aspects of airguns and airsoft guns. We also offer a wide range of services, including gun cleaning, repairs, and upgrades. If you are looking for a reliable supplier of airguns, airsoft guns, optics, ammunition, and accessories, then we are a great option. We have a wide range of products to choose from, and we are committed to providing our customers with the best possible service.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(1,171)

268 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

What can I say.couldent have been made…

What can I say.couldent have been made more welcome staff were very friendly and helpfull.shop was verry well stocked and my purchase was better than expected. Overall a great experience and would recommend them to anyone wanting to buy air guns be it rifle or pistol

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Rotex RM8 package Deal

Placed my order on Thursday for delivery, however after a couple of emails with Julie I decided to go in and collect the next day. Customer service from Julie and those I dealt with in the shop on Friday was second to none. I would definitely recommend and will use again in a heartbeat

28 May 2026
Rated 1 out of 5 stars

Defective product

Defective product, the company does not respond to my messages!
Therefore the only option left to me is to persue this matter through the Small Claims Court, which is what I intend to do.

26 May 2026
Vector Air logo

Reply from Vector Air

Dear John,

We see from your email that you ordered a scope and magazine from us in May. However, we haven't received any communication regarding a fault with your purchase.

Could you please confirm how you have attempted to contact us?


The best way to contact us is via email, which is listed on our website.

For after-sales support, please use the following email address: info@vector-air.co.uk.

Please send us relevant details of the fault you are experiencing via email so we can attempt to resolve your issue.


Edit (for transparency):

John received his order on Thursday 28th May and first attempted to contact us on Monday 1st June regarding an illumination issue.

The contact method used was our voicemail service on a day that we were closed. Our voicemail greeting clearly states both our opening hours and that voicemail is not a monitored support channel due to the volume of messages received, particularly after weekends.

John then called again later the same day, which was still outside our opening hours, and left a voicemail stating that he had heard we do not respond to messages and that he intended to proceed directly to Small Claims Court.

This review was then left on Tuesday, our first working day of the week.

To put this into context, we were given no working days to investigate, diagnose, or resolve the issue before legal action was threatened and a public review was posted.

We had not received an email, support request, or any communication through our advertised after-sales channels. The only contact was via voicemail on a day when we were closed.

After seeing the review, we replied publicly and attempted to make contact. We also attempted to return the call and sent a text message, neither of which received a response.

We are always happy to investigate faults and resolve genuine issues. However, we do ask customers to allow a reasonable opportunity for us to do so before concluding that we are unwilling to help.

For anyone reading reviews, we would simply encourage you to consider the full timeline of events before drawing your own conclusions.

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