I received order, products are good, one bottle came damaged and content spilled all over the box. I reached out to support team, got respond back that I won’t get replacement until my next order.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The shipping is slow and the customer services never answer the email nor the phone call.
A genuine product builds a reputation. Nonetheless, the time frame for shipping and handling is tedious. The shipping and handling time frame for products from the USA to Canada should be shortened.
Your customer service team never got back to me regarding my last email and concern. When I called your US customer service phone numbers, I was told to speak Vietnamese or send an email, which I did.... See more
Company details
Written by the company
Vedeus The global retail system of cosmetics, skincare, functional foods, bass rings, bird's nests from world famous brands: YHL, Indo, etc.
Contact info
12851 Western Ave. Suite E, 92841, Garden Grove, United States
- 8188698696
- support@vedeus.com
- vedeus.com
2.5
Poor
34 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
bad customer services.
The shipping is slow and the customer services never answer the email nor the phone call.
12 January 2026
A genuine product builds a reputation.
A genuine product builds a reputation. Nonetheless, the time frame for shipping and handling is tedious. The shipping and handling time frame for products from the USA to Canada should be shortened.
28 August 2025
I’m not happy with customer service
31 July 2025
Very slow shipping
Very slow shipping. I placed an order on 6/6 and didn’t get it until 6/24. Never get any tracking until I reached out to them to cancel the order then I got message saying that it is coming in 6/24.
7 June 2025
too much waiting time
Very long shipping time. order placed, 15 days later, product shipped. 7 days later, product received
30 May 2025
Reliable service and product.
Reliable service and product.
On time delivery
Good online Customer service
21 March 2025
I've been buying for a month now but I…
I've been buying for a month now but I haven't received it yet, help me check where my goods are
22 February 2025
I received order
I received order, products are good, one bottle came damaged and content spilled all over the box. I reached out to support team, got respond back that I won’t get replacement until my next order.
21 February 2025
The products are what I expected
The products are what I expected. They were packed carefully and arrived with nothing out of shape.
15 January 2025
Your customer service team never got…
Your customer service team never got back to me regarding my last email and concern. When I called your US customer service phone numbers, I was told to speak Vietnamese or send an email, which I did. Was very disappointing.
7 January 2025
I buy cream mask I order November…
I buy cream mask I order November 24/2024 before thinksgiving but now almost Christmas I not received yet. I call customer service I ask about my order why I order but a month I not receive the customer service curse me .😡not nice and not good customer service.i think I never buy something again.
23 November 2024
I wish to add fast shipping at low fees
Excellent experience with your store. I got the product according to the specifications and everything is good,
16 October 2024
Actiscar is very expensive and i get…
Actiscar is very expensive and i get half products. It is very small and i was surprised to see i get a Little part of the bottle. I am very disapointed 🥲
2 November 2024
Good customer service
Good customer service. It will be greater if delivery was just a little bit faster.
26 July 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.