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Review summary

Created with AI, based on recent reviews

Evaluating 978 reviews, reviewers had a great experience with this company. Customers frequently highlight the user-friendliness of the platform, finding it intuitive and easy to navigate for video editing. Many appreciate the product's ability to produce high-quality videos and its efficiency in the editing process, even for those new to video production. However, some customers expressed dissatisfaction with the subscription model, particularly regarding the watermark in the free version and the limitations on features. A few people also felt that the AI capabilities were not always effective, and some reported issues with saving progress or encountering bugs, leading to lost work.

What people talk about most

User experience

Customers had positive experiences with user experience, finding the platform easy to learn and intuitive,... See more

Product

Clients share ambiguous opinions on the product. Many reviewers praise it as a great free editing program, a... See more

Website

Reviewers mention ambiguous feedback about the website. Many customers praise its intuitive, user-friendly... See more

Application

Consumers find the app experience to be ambiguous. Many users praise the app as easy to use, with some... See more

Subscription

People report negative experiences with subscription. Many customers express dissatisfaction, feeling that... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love your site/app, thanks for making it! I understand that you want to make sure users who share the content that they make with your software showcase that it was made with VEED, but the size of y... See more

Rated 4 out of 5 stars

This is a great app that makes things easy in the generation of AI content. I love using it a lot. Kudos to the developers. You can give extension to the free version for global usage.

Rated 4 out of 5 stars

I like that it is a good editor and I can edit on web. It's good and I like because Its like CapCut but on web. The only thing that Veed.io need to fix is the watermark. It need to be removed like Cap... See more

Rated 4 out of 5 stars

We can create cool videos free of cost. The only issue is that the voice sound sometimes is not perfect and that the Veed name is always visible in the videos. Apart from that, all is great! Thank you... See more


Company details

  1. Software company
  2. Video editing service

Written by the company

VEED is the AI video creation platform built to grow your brand on social. Imagine it, generate it, add your branding — get social-ready video in minutes. Generate with the best AI models in the formats and with the pacing that works on the platforms where your audience actually spends time. Choose your talking character, add subtitles or reprompt until it’s right for your brand.No tool switching. No big budgets. No pro skills needed. Millions of marketers and founders use VEED to make video that looks like their brand made it, not AI. They're not making video the old way. They're generating it. Finally, AI video worth posting.


Contact info

4.2

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 4 out of 5 stars

I used veed for making instagram reels…

I used veed for making instagram reels and it was so effortless and easy to make a reel with all the necessary features available, without even me bothering about it. It is super easy to use. Great for people who are beginners or those are less creative about how to make the reels by themselves.

10 February 2026
Unprompted review
Rated 1 out of 5 stars

not free

not free. waste of time

11 February 2026
Unprompted review
VEED logo

Reply from VEED

Hello!
We're truly sorry to hear about your experience. Certain features might have specific availability based on your subscription plan. However, we do offer a wide range of features completely free of charge on our Free plan. To find out which features are accessible with your plan, take a peek at the details. And if you have any uncertainties or need further information, our friendly support team is just a click away at hello@veed.io. Don't hesitate to reach out – we're here to assist you!

Rated 1 out of 5 stars

I hate how they let you use the tool…

I hate how they let you use the tool and try to charge you AFTER you waste time using it. They need to make it clear that you wont be able to download anything you create without paying a for a subscription first.

11 February 2026
Unprompted review
VEED logo

Reply from VEED

Hello there!
We're genuinely sorry to learn about the experience you've had. We put a lot of effort into being transparent about our limitations, even before and during editing, which you can find detailed on our pricing page and during the checkout process. If you have more questions or uncertainties, our support team is ready to assist at help.veed.io. They're here to address all your questions and concerns. Thank you for considering us!

Rated 1 out of 5 stars

PURE SCAM

PURE SCAME! if any one else hit by those scammers, contact me, I have a lawyer for it, I cover all the expenses. They will refund everyone of us and they will pay much more as a compensation. This company must be taken down asap. They says "try once" as a monthly plan, and it means one month... but in fact it means one single time! Pure Scam Company. I will make them pay this time!

21 January 2026
Unprompted review
VEED logo

Reply from VEED

Hello!
We're genuinely sorry to hear about your experience. We fully understand the importance of evaluating a product before committing, and that’s why most of VEED’s core features (including subtitles, video trimming, and some advanced tools) have a "try once" functionality available on the free tier, allowing users to test them before upgrading. This approach is designed to help customers experience the value firsthand without obligation. We also provide detailed documentation and feature guides to set clear expectations. If you're curious about any of these details or have more questions, you can check our documentations at support.veed.io or you can chat with us at hello@veed.io. We're here to help and make things clearer for you.

Rated 1 out of 5 stars

Veed does not support their product!

I have been trying to get help from their "so-called" support for several days now. They used to be awesome a few years ago. I discovered I accidentally had 2 paid accounts because one I had paid a year in advance and had forgotten with a different email account.

I went to create a video using their AI features. They do seem to have some great features but they can be very confusing and there is no transparency about their pricing and how they charge.

I was logged into an account that had been paid up for a year and when I went to try and create a video using some of their AI features, which I spent hours perfecting. I went to try to publish the video and was prompted that I needed an upgraded plan. I was desperate because I'm trying to launch a new business service, so I paid it. Their screen said I would only be charged one fee but it more than double charged me. It took several days just to get them to realize their website messed up! And, I had to argue with them that they overcharged me.

Even after I paid to upgrade as I was requested, I was STILL not able to publish the video. Remember, they charged me more than double what the screen said the cost would be for the upgraded plan. So, I left the tab open hoping to get some technical support. They don't offer support on the weekends. Their website says just "Monday through Friday" but don't state any hours. They are located in the UK which is 7 hours ahead of me. When I sent a request through their chat, the auto-response was that someone would get back to me in 4 to 7 hours.

I provided a great amount of detail, explaining the issues involving the overcharging, the fact that I still couldn't publish the new video, the fact that I had created a nearly identical type of video just a month prior without having to upgrade but now there is a problem?

Paolo from Veed sends me an email but true to how "helpless desks" tend to work. He had obviously not read anything I sent in the ticket request because he sent me a template response. So, I had to restate it all over again, provided him a link to the old video I made.

Here I am 4 days later, still no resolution. I have asked him to respond to EACH issue outlined in my last email because he likes to side step the questions with non-answers.

They refuse to set up a zoom call to try and get this resolved. I am losing business as I type this. I am so beyond angry right now at their complete disregard for trying to do anything to help me. There is ZERO transparency with their pricing. I can't get Paolo to answer why I could have produced the near identical video a little more than a month ago w/no upgrade costs and now I can't? Not to mention, when I was prompted to upgrade to publish the new video and that STILL wasn't enough? And, Paolo refuses to tell me just WHAT plan it would take to be able to produce that video?

I have now lost that video because I was not allowed to even save it as a draft. And, I still have no resolution! Veed might have some cool AI features, but quite frankly if they can't or won't support their product, it is completely worthless!

11 February 2026
Unprompted review
VEED logo

Reply from VEED

Hey there!
We're really sorry about the experience you've had.
We have addressed all of your concerns in our replies multiple times, in various forms, such as screenshots of our messages and sending the transcript in a PDF. At this point, we are unsure how else to convey our replies. Please review our messages and get back to us if you need further help. Thanks!

Rated 1 out of 5 stars

Its a scam

Its a scam, there is no a FREE as they writes. NO FREE AI IMAGE TO VIDEO or anything else. ITS TOTALLY SCAM and SHIT

26 January 2026
Unprompted review
VEED logo

Reply from VEED

Hello!
We're truly sorry to hear about your experience. Certain features might have specific availability based on your subscription plan. However, we do offer a wide range of features completely free of charge on our Free plan. To find out which features are accessible with your plan, take a peek at the details. And if you have any uncertainties or need further information, our friendly support team is just a click away at hello@veed.io. Don't hesitate to reach out – we're here to assist you!

Rated 1 out of 5 stars

Customer service is bad…

Customer service was incredibly incompetent and unhelpful.

9 February 2026
Unprompted review
VEED logo

Reply from VEED

Hey there!
We're really sorry to learn about the experience you've had. To get things sorted and address any questions or concerns you have, our amazing support team at hello@veed.io is here for you. They'll be more than happy to assist you every step of the way. Thanks!

Rated 4 out of 5 stars

Easy to use

I like the tools, and it is easy to use. The only thing I did not love was the HUGE watermark (but at least it was at the top/bottom & out of the way for the most part).

1 February 2026
Unprompted review
Rated 5 out of 5 stars

I tried to work with another popular…

I tried to work with another popular video editing app on my desktop and had a terrible experience so I looked for an alternative. I saw some tutorials that recommended VN Video and I tried it and found it intuitive and easy to use, thanks. Hoping to ramp up my skills as I go…

6 February 2026
Unprompted review

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