Veenas - Groceries Online Shopping in UK Reviews 2,440

TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

BAD!!!! I ordered 10kg chapatti flour together with other items from Veena's . Arrived on 15/4/26, but when I checked the Sell by date it expires on June 2026. I rang and spoke to Mandur Kumar and... See more

Rated 5 out of 5 stars

Recently ordered for the first time from Veena’s. The delivery was prompt and perfect, the packaging was very neat and I am really impressed about the price, variety, quality and packaging. Custom... See more

Company replied

Rated 5 out of 5 stars

What a great first experience we had with Veena's Store. They delivered exactly what we ordered in superb quality. Packaging was done meticulously to protect the items. We really impressed with the wa... See more

Company replied

Rated 5 out of 5 stars

Brilliant place to order Indian groceries. I have tried a few other websites and shops before I started using Veenas and I’m so glad I found them. Their customer service is awesome, when I tried order... See more

Company replied

Company details

  1. Grocery Store

Information provided by various external sources

Veenas UK’s No.1 Indian Online Supermarket for Indian Groceries, Rice, Fresh Vegetables, Fruits, Keerai / Leaves, Frozen Foods, Household items, Pooja Items etc. It is known for its vast variety of quality Indian grocery products, Asian groceries, Srilankan groceries, Oriental, Afro-Caribbean and Pakistani grocery products. We stock fresh and native products from across the globe. Get all your food essentials, home products delivered to your doorstep with great offers. Free delivery, fastest delivery, secured payment options are additional benefits for online shoppers. more information Visit website: www.veenas.com


Contact info

3.7

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As good as it gets, thanks

The service and products received from Vennas were second to none. The freshness and quality and packaging, were as good if not better than any other food products I have received. I'm just about to to start cooking i know it's going to taste as good as it looks. Thank you again for your excellent service.

29 May 2025
Unprompted review
Veenas - Groceries Online Shopping in UK logo

Reply from Veenas - Groceries Online Shopping in UK

Thank you so much for your lovely feedback! 😊
We’re glad you loved the quality and service. Happy cooking Looking forward to your next order.

Rated 5 out of 5 stars

Best supplier of Indian goods - perfect packing, delivery and customer service

Recently ordered for the first time from
Veena’s. The delivery was prompt and perfect, the packaging was very neat and I am really impressed about the price, variety, quality and packaging.

Customer support is awesome , I encountered a payment issue and pinged them in instagram, they gave instant response and suggested solutions. The app is really good too, very user friendly.

16 May 2025
Unprompted review
Veenas - Groceries Online Shopping in UK logo

Reply from Veenas - Groceries Online Shopping in UK

Thank you so much for your kind words! We're glad you had a great experience with Veena's. Happy to serve you and looking forward to your next order! 😊

Rated 5 out of 5 stars

Veenas - purchasing since. 4 yrs for every 2months

Always I purchase from Veenas since the items are available n quality is very nice. Moreover the staff are very helpful to find the items which u r not able to find in site. In simple words reliable, awesome, wonderful, super quality and polite. Thank u veenas

25 April 2025
Unprompted review
Veenas - Groceries Online Shopping in UK logo

Reply from Veenas - Groceries Online Shopping in UK

Thank you so much for your continued support over the past 4 years! 🌟 We're truly grateful to have loyal customers like you. It’s wonderful to hear that you’re happy with our product quality and service. Our team is always here to help and ensure your shopping experience is smooth and satisfying. Your kind words mean a lot to us — thank you for being a part of the Veenas family! 💚😊

Rated 5 out of 5 stars

Really a great place to buy household…

Really a great place to buy household essential's with a proper good quality of products in it.

1 April 2025
Unprompted review
Veenas - Groceries Online Shopping in UK logo

Reply from Veenas - Groceries Online Shopping in UK

Thank you so much for your kind words! 😊 We're truly happy to hear that you enjoyed the quality of our products. We always strive to provide the best for our customers, and your support means a lot to us. Looking forward to serving you again soon!

Rated 2 out of 5 stars

Received 3 products that had expired…

Received 3 products that had expired and had to go back and forth to get a refund. Happened 2 years ago as well and hadn't ordered anything from them for a long tine. It is a good venture with wide variety of items but I am sincerely worried seeing products expired 2 years ago being sent out to customers.

11 April 2025
Unprompted review
Rated 3 out of 5 stars

Paypal - No Thanks!

Usually use another online retailer for cooking ingredients however this store has a great range however you can only pay by creating a paypal account rather than just being able to use your credit/debit card to purchase so after having spent some time filling my basket had to cancel the transaction, as I won't be opening a paypal account so won't be able to purchase - real shame such an inflexible payment process.

11 February 2025
Unprompted review
Veenas - Groceries Online Shopping in UK logo

Reply from Veenas - Groceries Online Shopping in UK

Thank you for your feedback! We're sorry to hear that you had trouble with the payment process. Just to clarify, we do offer credit and debit card payments in addition to PayPal, so you don’t need to create a PayPal account to complete your purchase. If you encountered any issues while trying to pay with your card, please reach out to our support team also share your email id —we’d be happy to assist you.

Rated 5 out of 5 stars

VEEORD#75986

VEEORD#75986
received my order .Really appreciate the team ,the way they packed the product, freshness of the product is outstanding. Looking forward to order next time
Have a great day

28 January 2025
Unprompted review
Veenas - Groceries Online Shopping in UK logo

Reply from Veenas - Groceries Online Shopping in UK

Thanks a lot for the awesome feedback! We're so glad you appreciated the packaging and the freshness of your order. We’re looking forward to your next order and are always here to make sure you have a great experience.

Rated 5 out of 5 stars

Best online grocery store for Indians…

Best online grocery store for Indians and South Asians💯

4 December 2024
Unprompted review
Veenas - Groceries Online Shopping in UK logo

Reply from Veenas - Groceries Online Shopping in UK

Thank you for the awesome review! We're thrilled to be your go-to online grocery store. We look forward to serving you again!

Rated 5 out of 5 stars

Products and packaging is very good

8 December 2024
Unprompted review
Veenas - Groceries Online Shopping in UK logo

Reply from Veenas - Groceries Online Shopping in UK

Thank you for your feedback! We're glad you’re happy with the quality and packaging of our products. We look forward to serving you again!

Rated 5 out of 5 stars

Best place for Asians to get premium…

Best place for Asians to get premium provisions and green's at best deals and quality

26 December 2024
Unprompted review
Veenas - Groceries Online Shopping in UK logo

Reply from Veenas - Groceries Online Shopping in UK

Thank you for the great review! We're happy to hear you find our products top-quality and well-priced. We look forward to serving you again!

Rated 5 out of 5 stars

I have been shopping for long time now…

I have been shopping for long time now and both Veenas groceries and veenas greens are excellent place to do our shopping. customer service at the best very friendly environment and very nice people who working in the till

21 December 2024
Unprompted review
Veenas - Groceries Online Shopping in UK logo

Reply from Veenas - Groceries Online Shopping in UK

Thank you for your kind words! We're so glad to hear you've had great experiences at both Veena's Groceries and Veena's Greens. We truly appreciate your feedback on our customer service and friendly team. We look forward to serving you again soon!



Rated 5 out of 5 stars

Very good company to deal with

Great service and delivery was very prompt. Was kept updating through the whole process

21 November 2024
Unprompted review
Veenas - Groceries Online Shopping in UK logo

Reply from Veenas - Groceries Online Shopping in UK

Thank you for your kind words! We're glad you were happy with our service and prompt delivery. We appreciate your feedback

Rated 5 out of 5 stars

Fantastic online Indian groceries

Just recently ordered some items from veenas. In fact this is my second time. Received items in best condition and within promised time. The Items were well packaged. The collection of Indian groceries is also good. Overall happy experience.

6 November 2024
Unprompted review
Rated 1 out of 5 stars

I never received my order

I never received my order. I waited for nearly two weeks before receiving a refund. Communication is awful. Very annoyed as, had I known they were unable to supply from the offset, I could have ordered elsewhere instead of wasting time waiting. I won’t be using them again

8 November 2024
Unprompted review
Rated 5 out of 5 stars

Very good service from a very good…

Very good service from a very good business. Only thing is if ordering by post it’s better to bulk order as single items are expensive to have delivered

29 October 2024
Unprompted review
Veenas - Groceries Online Shopping in UK logo

Reply from Veenas - Groceries Online Shopping in UK

Thank you for your feedback! We're glad to hear you had a positive experience with our service.

Rated 2 out of 5 stars

Item missing from order

I ordered 3 jars of palm oil and paid for all of them. The delivery arrived a day late, even though I had carefully chosen a day well in advance. To be fair, this was probably a problem with DHL, the delivery company. But what is most annoying is, that I only received 2 jars instead of the 3 that I paid for!! And now they seem to have taken the product off the website. I'm quite annoyed! I have given 2 stars because at least the 2 jars that did arrive were okay.

23 October 2024
Unprompted review
Veenas - Groceries Online Shopping in UK logo

Reply from Veenas - Groceries Online Shopping in UK

Thank you for taking the time to share your feedback with us. We're sorry to hear that you were disappointed with your recent experience.

When an item is out of stock, our system automatically removes it from the available selection to ensure that customers have a fair choice among the items that are actually in stock. This helps prevent issues when high demand or bulk purchases cause stock to run out unexpectedly.

Regarding the shipping charge, we found that dividing the shipping cost proportionally wasn’t feasible, so we processed a refund specifically for the out-of-stock item, as mentioned in your delivery note. We hope this clarifies the situation and appreciate your understanding.

Thank you again for your feedback and for choosing us. Wishing you a wonderful day ahead!

Rated 5 out of 5 stars

Got all groceries in good condition

Got all groceries in good condition. Even the frozen ones like grated and coconut chunks were packed really well and worth ordering from this place. Will definitely make more orders from this store for Indian groceries.

9 October 2024
Unprompted review
Veenas - Groceries Online Shopping in UK logo

Reply from Veenas - Groceries Online Shopping in UK

Thanks so much for sharing your experience with us. We hope to see you again soon

Rated 4 out of 5 stars

One of my favourite places to buy…

One of my favourite places to buy Indian groceries. Home delivered fresh Indian spices, veggies, fruits, sweets, savoury. Veenas is very precise and accurate with my orders. Any discrepancies and customer care people sort it out within couple of days. Defo recommend to try.

16 October 2024
Unprompted review
Veenas - Groceries Online Shopping in UK logo

Reply from Veenas - Groceries Online Shopping in UK

Thank you so much for taking the time to leave us a rating

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look