Veezu Reviews 

Dreadful company.
Only used them once in Dunstable and was genuinely in fear for my life. The driver was rude and had such an aggressive driving style.
I would rather walk than use them again and I have a disability.
Only reason I have given 1 star is you can’t give 0.

First time I have ever used Veezu and it went well. The app let me know who my driver was, what car and number plate I was expecting.
We was going from Hilsea to Southsea Common and because there was an event the roads were quite busy but our driver got us as close as he could.
Our driver was nice. Answered our question and was really polite.

Abysmal - late arrival. Speeding and booked fixed fare was a farce. Quoted £27.90 4 days in advance for a fixed fare, and today charged £31.20 apparently due to surge pricing! The fare was rejected several times at 05:30 this morning and no apology nor any help with bags or my severely disabled wife at any stage. We will never use this appalling company/service ever again!

Beware, beware, beware!

Our driver was nice and friendly and chatted to us on our journey

Have been using them for a long time but they have become very unreliable. I have now cancelled my account with them.
I gather that some drivers also work for Uber and will cancel their Veezu booking in favour of Uber

We, Ken Thompson & wife booked a taxi for Sunday 11th October from Ferndale Ave. Longwell Green, Bristol BS30 9XS to Cricket St Thomas, Chard, Somerset. We paid £102.70 in advance on 7/10/2026 to Airpay receipt JAVELIN AP 67241469.

Due to illness we had to cancel this trip, and therefore didn't used the Veezu Taxi which we cancelled. Please arrange a credit to my card No. ending 9926 as soon as possible

Thank you - Ken Thompso

The taxi driver tried to charge me £10.20 for what's usually a £7 trip. The taxi was also absolutely filthy and smelt disgusting.

Veezu taxu charged me. £12.60 for a journey of 3.9 miles & attempt to justify such an exhorbitant over charging.
I shall.never use Veezu again.
David Haskell

Very disappointing experience – pre-booked taxi did not arrive ( St Neots).
I booked a taxi the evening before for the following morning and received a confirmation email, so I felt confident that everything was arranged.
Unfortunately, the taxi did not arrive at the confirmed time. When I called Veezu, I was told to wait another 5–10 minutes. After waiting 5 minutes and calling again, I was then told it would take another 15–20 minutes.
By that point, it was too late to arrange another taxi, especially during the morning rush hour. I was travelling with a small child, which made the situation even more stressful.
I strongly recommend being very careful when relying on a pre-booked Veezu taxi for an important journey. A confirmed booking clearly does not guarantee that a car will actually be available when you need it.
Very stressful and disappointing experience. I hope this helps other customers avoid the same situation.

Used Veezu for the first time today to get to and from a hospital appointment.
Both drivers were on time and very respectful and helped me as I am using walking aid. They made sure the seat was as high as possible so I could easily get in and out of the car.
I'll definitely be using them again.
Found booking very easy.

My local taxi company was brilliant, until these took over!! Harder to get a booking asap, app takes ages, when you call you get put on hold, AND when they double charge you for the same fare, you canr resolve it by calling as they tell you to fill in their online form, and even when you follow their instructions to do so, you still dont get it resolved. After multiple emails requesting for your refund they ignore every email and you wont get your money back. This company have turned a once great taxi firm a shambles!! Worse company ever!!

ordered a taxi through your app to take me to an important hospital appointment. The app processed and deducted the full payment from my account immediately, but no driver was sent.
When I called customer service for assistance, the agent informed me that a refund would take several days to process. They refused to dispatch another taxi to get me to my appointment.
Because the payment for the original ride was all the money I had available for transport, taking my money without providing the ride left me completely stranded and unable to attend my medical appointment. This situation could have been easily resolved by simply rebooking and dispatching another taxi for me immediately.

Day two of week two of my pre-booked taxi not turning up on time, turning up 40 minutes late! Seriously, if you need to be anywhere at a specific time, go with a different company . Much less stress.

I pre-ordered a taxi which arrived late despite showing 1 min away for 10 minutes.
He took us 200 yards, had a phone call and then asked us to get out because he was having furniture delivered at his house.
I loaded the Uber App and they came within minutes to save the day. Veezu has been deleted.

Booked a taxi the night before to arrive at 8.15am it’s now 8.40am and no taxi in site, app keeps saying Estimated time 1 minute. Don’t see the point in a pre-book system if the booking isn’t allocated to a drive as priority. I won’t be using them again.

Very poor. Booked a trip at midday for pick up at half past 6. 7pm we were still waiting for a car to be found. Cancelled and went with Uber who picked us up within a few minutes.

Since taking over from ABC service has been terrible. Taxi booked and confirmed for pick up. 20 mins after pick up time no updates, still just saying confirmed, only option to cancel or change! Not unusual lack of service. Can safely say they’ve turned me to preferring to use more expensive but more reliable Hackney cabs.

Despite pre-booking the day before our trip, no taxi arrived at the specified time and when I phoned, I was told there was no booking on the system even though I had pre paid and had a confirmation email and a text. The dispatcher said they’d make another booking but they couldn’t say when a taxi would come.
We cancelled and luckily a neighbour was able to take us to the station. I will never use Avenue/Veezu again and will suggest friends and family don’t either. This is the second time we’ve been let down.

I would give 0 if I could talk about women's safety absolutely mortified that I booked veezu taxi for my aunt all paid for online only for another taxi to turn with the veezu sign
and have the details but not the payment so she got in nearly home he asked her for payment which she panicked and told him I had already paid in the meantime the other taxi driver who arrived and was very helpful had all the information with payment I panicked thinking shes in trouble luckily she called me and I told her I would go to her or tell him to bring her straight back which he did thank god no arguments or anything he drove off and my aunt got in the right taxi I have put in a serious complaint as this could have been a lot worse I will never use veezu again.
Absolutely mortified

absolutely ridiculous, me and my mum missed our train that cost her £150 when she booked the cab 5 hours in advance, and these people are saying. They also sent two messages saying the same car was on its way. It was in fact not and they have the audacity to say “We can’t do anything” — Like we asked 5:30 PEOPLE BOOK FOR A REASON. ‘Everyone is self employed’ but surely if people do advanced bookings there should be people given these bookings to because these people need to get to places. Absolutely disgusting. Everyone was a stupid tea towel. Might as well go with uber