I have been waiting over 2 weeks for a payout. Customer service does respond and tells me they appreciate my patience, and I tell them I would appreciate payout. Customer service is very responsive, b... See more
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See what reviewers are saying
I'm picky about where I play because so many sites have super slow redemptions and super slow Support some don't even even have support so I'm just having an FAQ section that they call their support s... See more
Reliable site always gonna refer my people to VegasGems, I've only had 1 issue and Kim (my in chat support agent), addressed the issue and was very fast about it... She also made it right without me h... See more
As an avid player, it is sometimes difficult to find a reliable site, well, I've found one. Vegas Gems has been nothing short of a phenomenal experience. Sleek design, vast array of games, and a suppo... See more
Company details
Written by the company
USA's Newest Sweepstake Casino.
Contact info
United Kingdom
- vegasgems.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A NEW CASINO WORTH PLAYING
Excellent customer service and fair gameplay I recommend this casino to anyone.
EXCELLENT CUSTOMER SERVICE 💯
Contacted customer service today, they were on top of it! Everything I needed to know was answered quickly, promptly, and efficiently. I even went back later with another question and exact same service amazing. I can't believe it
They provide hassle free service and…
They provide hassle free service and always have great attitude
They are friendly
They are friendly. Wish redeeming was a little faster but overall great customer service and fun place to play
H3PEY Was great front beginning to…
H3PEY Was great front beginning to end. Answered all my questions and didn't have to wait long at all for response. Customer service is great! Thank you
5 stars
H3PEY was a delight with being so helpful for my first redemption! Looking forward to using the site more! <3
Genuinely good costumer service
Genuinely good costumer service. Never had an issue with them. And they are so welcoming and Easy going with understanding communication skills and Responsiveness! 10/10
KIM ROCKS!!!
Kim was so very patient and helpful and explained in a very easy to understand way how to create a wallet and how to cash out. Shes amazing and im very grateful she was there to help... May the fleas of 1000 camels infest the crotch of whoever ruins her days and or nights
It's a great website.
Good customer service
Very unique gaming site
Very unique gaming site, I absolutely love that you can level up. Epic support team as well. Even though I'm still really new to this site, Thank you for hours of quality entertainment. No cash out yet because I'm still new, but I'm quite positive there will be. I give it five stars.
Nice and fast great help didn't make it…
Nice and fast great help didn't make it hard on me
Customer service is top notch and a…
Customer service is top notch and a great assortment of games
Great site to play on and redeem prizes
Kim was very attentive and made sure my…
Kim was very attentive and made sure my concerns were eased. She took me seriously and that made me feel valued. Thank you!
The nicest customer support ever
The nicest customer support ever. Very helpful and very kind. This place is fun atm I can only redeem via crypto but that’s nothing can just send it to your bank.
Amazing slots website
Amazing slots website. Support is so sweet and understanding. They’re also QUICK at replying. Recommended this site to everyone!
I am extremely satisfied with the level…
I am extremely satisfied with the level of customer support provided. Kim, was highly responsive, knowledgeable, and friendly. She went above and beyond to help and answer my questions. Her professionalism and commitment to excellent service showcased the dedication vegasgems has to ensuring customer satisfaction.
Stay clear from this site
Stay clear from this site. I've never deposited and never will! They claim the shards are "real money". When you go to a game it says play for real money but you use your shards not actual diamonds.
Edit* replying to the reply.
Again, why is it that I'm spinning woth shards win I clicked play with real money?
Yeah too many glitches as well. Everything white screen timeout!

Reply from Vegasgems
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