Vegas Hero 

Nearly 3 weeks and still being told my withdrawal is under review and someone will be in touch. Seems to me any big wins don't get paid out for a while if at all. Ive spoke to 5 different people on their live chat and its like they are programmed what to say. Stay away please everyone.
Update
They have withheld a large sum of money due to bonus t&c’s so whatever you do dont spin more that £5 with bonus money. You would think they would stop you from doing this if its in the T&C’s but i guess they hope you do this so they dont have to pay you out. Very very sneaky company like i said before stay away at all costs. Lets see if i get my money they said they have sent

Update

7 working days since they state they have processes my payment and still no money in my bank. Contact them and they keep telling me to wait another day. This company really dont like paying their customers

Overall the casino is OK, I feel like they need a reward program as people choose to use their money here but there's no loyalty returns for doing so. So I wouldn't run and recommend this site but I also wouldn't say not to use it. Entirely up to the individual

Tomato I spoke to Brilliant customer service

Bernard steered me in the right direction on where I needed to go couldn’t fault his customer service skills 5⭐️‘S

Speaking with Jodie this morning regarding pending withdrawals. She was very helpful in informing me on what documents I need to send in after pretty confusing emails. Thank you Jodie

Will update if anything positive happens or get some kind of outcome.

Been paid after days of chasing will not be using again used to be good casino.

Love this site, very helpful by email and chat, site is easy to use

Brandon is the best live chat agent. Happy to help and professional. Good site

Ken was really helpful and quik to respond. Thanks Ken

Site is great great games just waiting for my withdrawal but I needed to verfiry my account sent All id on Thursday 11th November still waiting for a email to say my account is verfired untill then I can't get my withdrawal

nice friendly staff lots of games to choice of games fast withdrawals there just need to add a couple more games like sword of cons

My advisor helped me is name was brandon very helpful very polite ty brandon from Vegas hero

mutual respect is often hard to find, but at Vegas Hero ,its the icing on the cake.
not only do they have a clear and easy to use site, with great games , easy banking options and an efficient chat service ,they also make u feel valued as a customer , by rewarding you with bonus offers and surprise free spins when u least expect it . cheers VH

Great casino.
Don't see what all the fuss is about they say the casino takes ages process your withdrawal but I received mine within 30 minutes. Had a few decent wins from this casino never had a problem. They offer deposit bonuses often more than most casinos. They have all the best slots and live casino. The main problems I see is people depositing with mobile bill which is just ridiculous I've you deposit like that, just deposit with a debit card you will have no problems.

Stay well away. They are a scam. Still waiting for my withdrawal. Used paypal with my partners card which is authorised. Sent ID sent signed confirmation from both parties. All card details all id and still they will not release my winnings. Still tell me 72 hour 72 hours no help what so ever from them. They tell me they have everything and then 72 hours later they want the same documents i alreedy sent more signatures. They are an absolute joke

After nearly a month a reply to say my account is verified .to them be told even though all signed 3rd documents id and every single thing else you can imagine. They have taken 100 pounds od my winnings and still not releasing any money to me. And again 72 hours have to wait again. Ibas have been informed and further down the line claims have been submitted. Totally unfair

This site is an absoloute scam i provided all my details and uploaed all my documents then won and had 2 withdrawals accepted then had a nice win and withdrew but only to find they locked my account and said i needded to provide my documents again . An absoloute crap casino site i would recommend you keep your money and dont deposit through these

First joined whilst killing time at an appointment and had a big win. From win to withdrawal was less than 48 hours. Really inpressed and service from support team was awesome.

The absolute worst online slots company I have ever signed up too.

Opened an account and won, so decided to withdraw, deposited with PayPal. They then decided at that moment to ask for verification.

UKGC 17.1.1 section 2

A request made by a customer to withdraw funds from their account must not result in a requirement for additional information to be supplied as a condition of withdrawal if the licensee could have reasonably requested that information earlier.

You had all the time to ask for it but waited till I requested the withdrawal.

I was then sent an email asking for all the ID, plus they say I deposited with a 3rd party payment. I didn't, I deposited with my PayPal, my son's email is on the PayPal too, (which is legal) as to help me if I can't get into the account or forget my password. I sent everything they asked for and was told the account is verified. Furthermore, I have even sent them proof that the account is mine, a statement of the account and a screenshot showing it's mine and with both email addresses on it.

The withdrawal has been sat for 3 days, and I just get told constantly that someone will be in touch via email, which they never do or have. It's always the same response from the live chat, there is no real help whatsoever. I will be escalating my problem with resolver and contacting UKGC with all relevant information.

I would stay away from the genesis group.

Update: The reply that Vegas Hero have sent is no help. They have continually just overlooked the fact that I have sent proof that the PayPal account is in my name. Full explanation and actual proof. Yet they still ignore all the information. No help at all and awaiting reply from them via complaint email so that I can pass it onto the IBAS who have requested a copy, so they can proceed with the claim

100%scam
Just no comments

Second review.
Absolutely awful, 9 weeks I’ve been waiting for a withdrawal.
I have sent many documents many times, phone bills, bank statements, ID, proof of adress, proof of PayPal account, proof of boku deposits, you name it they have had it.
Every single time to be told we’re nearly there but not quite.
Absolute shambles of a company.
They have blocked my account stating self exclusion when it wasn’t even requested.
Because of this I cannot get on there live chat facility to talk to anyone, can only get on to speak to a bot.
Have to rely on emails and even then take days to respond only to be told the same thing.
If your reading this before opening an account I suggest you spend your money elsewhere.
Absolute disgrace of a casino!!!!!!!

UPDATE TO ANOTHER REPLY
you have had:
My driving license
A council tax letter
A utility bill
Bank statements
Proof of deposit (boku) a document from boku showing the deposit I made to yourselves, along with a bill from Vodafone that also shows the deposit I made to yourselves. BOTH DOCUMENTS CLEARLY SHOW THE MOBILE NUMBER USED TO DEPOSIT And the transaction in question.
On top of this you have also had a proof of previous deposits I made via PayPal. Clearly shows name adress DOB email adress telephone number.
But yet for whatever you deem this unacceptable,
If you ask for anything else off me you will want my mrs and kids.
Absolute scumbags, the money doesn’t even bother me any more it’s the fact you clearly think it’s okay to take peoples money and not pay them when they win.
You even closed my account for no reason
Utter utter scumbags