The withdrawal time is too long - ridiculously long. It takes like 30 minutes to withdraw your winnings on 23Cas.com Why can't Vegas Hero Casino process withdrawals faster? Cashing out feels unnecess... See more
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See what reviewers are saying
Is almost impossible to get an withdrawal. They are scammed as they mention in term and conditions that all withdrawal are processed within 3 working days but when you contact them they said any time... See more
Still very unsure about this site so be very careful My 1st 3 withdrawals was in my bank within 72 hours but my last withdrawal is still pending after 10 days and when you ask live chat they're pro... See more
Ive asked on several occasions for them to close my account because I can't. They tell me they'll do it then proceed ignore my request and send me offers. Not an update, just another point to make. I... See more
Company details
Written by the company
At VegasHero Casino, we deliver a dynamic online gaming hub that combines a bold superhero-themed design with a vast and varied selection of games, ranging from classic and video slots to live dealer table games powered by industry-leading providers like NetEnt, Evolution Gaming, Microgaming, Quickspin, and Pragmatic Play. Licensed by both the Malta Gaming Authority (MGA) and the UK Gambling Commission (UKGC), we uphold the highest standards of security and fairness, with advanced encryption protocols and audited game mechanics ensuring a safe, transparent environment for our players. Launched in 2017 and operated by Genesis Global Limited, our platform supports seamless browser-based access across desktop and mobile devices—no download required—so players can enjoy our services on the go. We offer generous promotions, including a tiered four-deposit welcome package with match bonuses and free spins, ongoing reload offers, weekly bonuses, and an exclusive VIP program featuring personal account managers and bespoke rewards. Our goal is to provide secure and swift banking, with multiple deposit and withdrawal options, along with responsive 24/7 customer support to assist with player needs. Committed to responsible gaming, VegasHero fosters a respectful and supportive gaming atmosphere where entertainment and trust converge in every experience.
Contact info
No physical location – Online service, Germany
- +61468121067
- trust@vegasherocasino.org
- vegasherocasino.org
You should know
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Hello
Hello, I played before I started looking for reviews about this casino, and I thought I'd lost my money. I had won £250 and waited over a week for a withdrawal, for nothing. I thought I'd lost the money, but I read in the comments here that I should use IBAN for withdrawals, so I tried that, and after 4 days the money finally arrived in my account. However, I won't be playing at this casino ever again, too much stress. Regards.
RIP off
RIP off. All started promising, made a win but when I tried to withdraw I’ve been told it takes up to 5 days, even with a VIP 2 weeks and still pending( I don’t think they want to pay) , for sure they have no problems with the deposits Stay away from this casino, plenty of other choises, it’s like throwing your money down the drain
Update about withdrawal
Update about withdrawal, after 4-5 days i get my money , unfortunately took too long that’s why are so many 1 stars reviews, if they can sort this one customer will not complaining anymore , IBAN WITHDRAWAL, and i have still in pending an USDC withdrawal ,very curious if i get that to , update about my usdc , i received in my wallet today, all good!
Still waiting for payout
Just played for the first time last night...won however still waiting for money despite it says it pays out straight away....it will take my money but won't pay ....very little communication....I really hope they pay out as promised
Cashed out £500 .. well havent got it
Cashed out £500 ... well i havent got it yet , its been over 24 hours and tge status of my withdrawal has not even been looked at. You can also only withdraw £500 every 24 hours , i acctually won £1700 but as i coukd only withdraw £500 i ended up spending the rest. Thats how they get you. It seems they have now blocked me from using the live chat and feom ready the reviews over the last few days i now think i will not be reciving my money. Very unhappy and live chat is the same automated AI responses. Wish i never used.
Happy to take people's money
Happy to take people's money. Sister won 7k. Never paid out. After constant emails, still nothing. No replys either. Winning money then mysteriously disappeared from account. Please avoid. Surely this is all illegal?
Total scam site DO NOT USE customer…
Total scam site DO NOT USE customer services just read from a script and lie to you YOU DO NOT GET YOUR WINNINGS FROM THEM they say payment info not correct But was correct enough to take my withdrawals from excuses just not to pay I waited 11 days for a withdrawal of 500 pound that in the end just forgot about and fuxked it off total scammers
Absolute robbing bastards avoid!
Absolute robbing bastards! Gladly take your money playing but when you win don’t pay you out the salty scamming bastards…
scam?
scam, takes forever to withdraval money, no help from their Helpdesk, do not play here
Awful company
Awful company. Don't give you free bets when you deposit. Then try and get more money off you. A scam
Started off great but now I honestly…
Started off great but now I honestly believe that my account has being targeted....everything i play u just get a little before wipe out....on pair with jettbet another con in the system
They are thieves
They are thieves. They just take your money. If you win, they don't pay you any more money. Be careful with Vegashero.
Zero stars gotta be the worse one ever…
UPDATE asked for account to be closed can’t even do that right , bombarding me with am I sure do you want a bonus reply to email 4 days I been replying to emails saying close account ——-Zero stars gotta be the worse one ever don’t waste your time or money here it’s amazing money can go in ur account in seconds when u come to withdraw its a waiting game same message gets sent each time you email them or chat how can it be right you wait over a week stuck on review not putting another penny in this pathetic site
If I could give no stars I would
If I could give no stars I would ! Avoid this casino you win they don't pay out I won and have been fighting over a week to be paid out. All you get is one excuse after another biggest scam site going happy to take your money but won't pay out !
Customer service are useless AVOID
Speaking to an agent is like speaking…
Speaking to an agent is like speaking to a robot. Same repetitive response. Withdrawal process is horrendous. Refrain from site. Report it
This is robbery...when you want pay…
This is robbery...when you want pay deposit thry will get money very quickly but when you want withdraw you have to wait long times..it is one week now and not recive the money.never trust them.
Yet another FB scam
Yet another FB scam. Their FB ad claims 6.5k reviews, but they've just printed 7fake 5star ones with no way to add or view more. They're just doing the least they need to, to thieve from gullible westerners, hence no replies on here
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