A casino that cares. Last year I had the amazing Matt as my account manager. Ended up with a Christmas Hamper and Amazon vouchers that made my work colleagues jealous. I remember winning the Jackpot o... See more
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See what reviewers are saying
Joined Recently few days ago and I having so much fun . I placed £60 on different slots and won it all back two days running and my Withdrawals have been in my Account by next day. Excellent Service a... See more
Company replied
Put a withdrawal in thursday and friday last week and now monday and had no email to say processing like other sites and still not approved yet my user name is fatsteve1974 could u please get back asa... See more
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SCAMMERS!! BROTHER WON £2600 LAST THURSDAY NO PAYOUT !!NOW BLOCKED HIS ACCOUNT !! DO NOT ANSWER EMAILS!! This is his username Nowin4daz Update!!he has now sent Driving license Selfie Ba... See more
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Company details
Written by the company
Joining an online casino site, sounds good right? If we offer bonuses and promotions, that’s even better. Are you ready for Vegas?! As soon as your join Vegas Spins you can expect amazing goodies and offers. So, watch out!
Contact info
United Kingdom
- promotions@vegasspins.com
- vegasspins.com
4.0
Great
171 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Only in Vegas baby.!!
Only in Vegas baby.!!
Second week of playing and again this week £2400
Quick verification then boom, next day in my account.
Great casino, great games, great customer service.
Thanks sabrina and team, a very happy customer.
Kev
24 June 2025
Unprompted review
Reply from Vegas Spins
Hello Kev,
I wanted to take a moment to thank you for your amazing review of our slots and bingo games. It's always great to hear from happy customers, and we are thrilled that you enjoyed playing with us!
We always strive to improve and better the experience on our site, and seeing the results is the best outcome we could've hoped for!
We hope that you'll continue to enjoy our games so we can keep offering the same experience to you in return!
Thank you again for choosing to play with us.
Warm regards,
Vegas Spins Team
Reply from Vegas Spins
Hi there,
Thanks so much for taking the time to share your experience. We’re happy to hear everything was resolved smoothly and to your satisfaction.
We hope you continue to enjoy our games and have many more fun and rewarding moments ahead!
Warm regards,
Vegas Spins
Shambles…..
This site just takes and takes your money without a single pay out gives you very bare minimum couple of pounds, compared to what u deposits is shocking 🫣 not only is the payouts and game play is also shocking every time your playing a game it thorw as u right bloody back off again every couple of minutes !
10 June 2025
Unprompted review
Reply from Vegas Spins
Hi Caitlyn,
We are sorry to hear that you haven't had the best of experiences with our site so far.
We're also sorry to hear you haven't had much luck with the games, as we hope you can understand this is not something we can influence as the outcomes of all our games are completely random and our games are reviewed regularly for randomness by an independent body.
We are always happy to review your game play, and we have reached out privately via Trust Pilot for your account details so we can look further for you.
Kind Regards,
Vegas Spins
Spoke to Maria today with a query I had…
Spoke to Maria today with a query I had she was very helpful and friendly
8 June 2025
Unprompted review
i didn't receive bonus spins and Denisa…
i didn't receive bonus spins and Denisa the assistant on the live chat was excellent and solved my problem quickly and was very polite.
5 June 2025
Unprompted review
Reply from Vegas Spins
Hi Jamie,
Thank you for sharing your review with us! We're so glad to hear that our support agent was able to assist you and that your issue was resolved to your satisfaction.
At Vegas Spins, we’re committed to giving you the best gaming experience and support. Your kind words truly motivate us to keep doing our best.
We hope you continue enjoying our games and have many more exciting moments with us in the future. Thanks again for choosing us, and we look forward to seeing you again soon!
Best regards,
The Vegas Spins Team
Reply from Vegas Spins
Hello
Thank you so much for taking the time to leave a review of our slots and bingo games at Vegas Spis. We're absolutely thrilled to hear that you had such an enjoyable experience!
Our team is dedicated to creating a fun and engaging environment for our players, and it truly means a lot to know our efforts are appreciated. It's always a pleasure to hear from happy customers like you.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Best regards,
Vegas Spins Team
Denisa M was efficient and was a…
Denisa M was efficient and was a fantastic customer service assistant
16 May 2025
Unprompted review
Reply from Vegas Spins
Hi Amy,
Thank you very much for sharing your experience with us! We're so glad to hear that our support agent was able to help you and solve your query to your satisfaction.
At Vegas Spins, we’re committed to giving you the best gaming experience and support. Your kind words truly motivate us to keep doing our best.
We hope you continue enjoying our games and have many more exciting moments with us in the future. Thanks again for choosing Vegas Spins, and we look forward to seeing you again soon!
Best regards,
The Vegas Spins Team
Had a verification problem so reached…
Had a verification problem so reached out to the chat line, chatted with a lovely guy named Cosmin T who helped me and had patience whilst I got all the documents needed.
10 May 2025
Unprompted review
Reply from Vegas Spins
Hi Toni,
Thank you so much for taking the time to share your review with us! Your feedback is greatly appreciated, and we’re happy to hear you had a positive interaction with our team.
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Warm regards,
Vegas Spins
Alex v assisted me when I had a…
Alex v assisted me when I had a question about my withdrawal. Before I could type he beat me to it and made the funds be in my account as we spoke even tho it can take up to 5 working days
11 April 2025
Unprompted review
Reply from Vegas Spins
Hi there, Jonathan!
Thank you so much for taking the time to share your review with us! We are absolutely thrilled to hear that our support agent was able to assist you effectively with your query and that everything has been clarified to your satisfaction.
At Winzino, we are committed to providing our players with the best possible gaming experience and unparalleled support. It truly warms our hearts to know that we have successfully met your expectations during your interaction with us. Your positive feedback greatly encourages our team and serves as a reminder of why we strive to excel in what we do. We genuinely appreciate your kind words and the time you took to express your satisfaction.
We sincerely hope that you will continue to enjoy our wide array of games and that you’ll have many more exciting and rewarding experiences with us in the future. Our team is dedicated to ensuring that your time with Wink Bingo is not only enjoyable but also memorable.
Thank you once again for choosing to play with us! Your support means the world to us!
Best regards,
Winzino Team.
Very helpful with my request also very…
Very helpful with my request also very polite and positive attitude to customer care 10 out of 10
3 March 2025
Unprompted review
Reply from Vegas Spins
Hello Michelle,
Thank you so much for taking the time to share your review with us! We are absolutely thrilled to hear that our support agent was able to assist you effectively with your query and that everything has been clarified to your satisfaction.
At Vegas Spins, we are committed to providing our players with the best possible gaming experience and unparalleled support. It truly warms our hearts to know that we have successfully met your expectations during your interaction with us. Your positive feedback greatly encourages our team and serves as a reminder of why we strive to excel in what we do. We genuinely appreciate your kind words and the time you took to express your satisfaction.
We sincerely hope that you will continue to enjoy our wide array of games and that you’ll have many more exciting and rewarding experiences with us in the future. Our team is dedicated to ensuring that your time with Vegas Spins is not only enjoyable but also memorable.
Thank you once again for choosing to play with us! Your support means the world to us!
Best regards,
Vegas Spins Bingo
Said I would get cashback on first…
Said I would get cashback on first deposit which I didn't. Self-excluded for 5 years and will stick to my current sites.
22 February 2025
Unprompted review
Reply from Vegas Spins
Hello Paul,
Thank you for sharing your feedback. We’re sorry to hear about your experience. We understand how frustrating this must be and appreciate your honesty.
Our goal is to always create a smooth and enjoyable experience for our members and make sure all issues are resolved in a timely manner.
We respect your decision to self-exclude and wish you the best with your current sites. If you ever decide to give us another chance in the future, we’ll be here to provide a better experience.
We have also requested some more information via the Trustpilot form in hope to find a satisfying resolution.
Warm regards,
Vegas Spins Team
Never had a problem with this site
Never had a problem with this site, anything that gone wrong they've sorted through live chat gives plenty of spins and bonuses
Could do with a few more games like some better ones but all in all decent
9 February 2025
Unprompted review
Reply from Vegas Spins
Hi there,
Thank you so much for taking the time to share your review with us! We are thrilled to hear that you enjoyed playing our slots and bingo games.
At Vegas Spins, we strive to provide our players with the best possible gaming experience, and it's great to know that we hit the mark with you. Your feedback means a lot to us, and we appreciate your kind words.
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Thank you again for choosing to play with us.
Best regards,
Vegas Spins
Vegas spins have always been there for…
Vegas spins have always been there for me through the low and the high times! LETS SPIN BABY
6 February 2025
Unprompted review
Reply from Vegas Spins
Hi there, Paul!
We greatly appreciate you taking the time to share your review with us!
At Vegas Spins, our goal is to deliver the finest gaming experience and outstanding customer support. Knowing that we have met your expectations is wonderful. We truly value your positive feedback and are grateful for your generous compliments.
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Thank you again for choosing to play with us.
Best regards,
vegasspins.com
Response was rapid
Response was rapid
Verification completed in less than 1 hour
Made my first withdrawal. Interesting how this goes. Scamed for years but I think I have found my forever casino
9 January 2025
Unprompted review
Reply from Vegas Spins
Hello Sandra,
We wanted to take a moment to thank you for your amazing review of our slots and bingo games. It's always great to hear from happy customers, and we are thrilled that you enjoyed playing with us!
Our team is dedicated to providing our players with top-notch games and an unforgettable gaming experience, and your positive feedback is a reflection of their hard work. We are grateful for your kind words and for choosing to play with us.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Best regards,
The Vegas Spins Team
Maxi M was Very polite and helpful…
Maxi M was Very polite and helpful couldn't have asked for a better person to have helped me with my enquiry
15 December 2024
Unprompted review
Reply from Vegas Spins
Hi Stacey,
Thank you for taking the time to share your thoughts on your recent experience with our customer support team.
We're happy to hear you have received a great level of service from Maxi.
We're available round the clock via live chat or email if you need assistance with any issue that may occur.
Thanks again for your review!
Best wishes!
Vegas Spins
hi madalina was a great help n friendly…
hi madalina was a great help n friendly she explained it clearly thank you
14 December 2024
Unprompted review
Reply from Vegas Spins
Hi Gary,
We greatly appreciate your wonderful review! It's great to know that our agent's dedication has positively influenced your experience. Your thoughtful feedback genuinely means a lot to us.
We are dedicated to providing you with an exceptional gaming experience, and our team is always available to assist you in making the most out of your time on our website.. Thank you for choosing Vegas Spins as your gaming destination!
Kind regards,
Vegas Spins Team
Reply from Vegas Spins
Hi Kelley,
Thank you for your feedback! We're thrilled to hear that your interaction with our agents was a positive and memorable event.
We are committed to bringing you the most exciting games paired with exceptional customer support. Your satisfaction is our top priority, and we look forward to continuing to enhance your gaming experience.
Thank you for choosing Vegas Spins as your main gaming destination. We appreciate your support and we hope to hear from you again soon!
Kind regards,
Vegas Spins Team
Unclear Communication
After a frustrating and lengthy process with Vegas Spins regarding document verification and account issues, I can confirm that the matter has now been resolved, and the money owed to me has been paid.
Username: Kiauras
10 December 2024
Unprompted review
Reply from Vegas Spins
Hello Rolandas,
We wanted to take a moment to thank you for your honest review of our services. We are delighted to hear that our team was able to improve your experience!
Our team is dedicated to providing our players with top-notch games and an unforgettable gaming experience, and your positive feedback is a reflection of their hard work. We are grateful for your kind words and for choosing to play with us.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Best regards,
Vegas Spins Team
Reply from Vegas Spins
Hello Lisa,
Thank you so much for your fantastic review!
Seeing that you enjoyed the interaction and level of service received with our agent Alin D. is a testament of the hard work made by our agents to make sure all our players get the most enjoyable experience!
Thank you again for your review, and we hope to see you back at Vegas Spins soon for even more exciting games and prizes!
Warm regards,
Vegas Spins Team
Staff was very helpful Allin D
Staff was very helpful Allin D, was a great help 👍
22 November 2024
Unprompted review
Reply from Vegas Spins
Hello Michael,
I hope this message finds you well!
Thank you so much for taking the time to share your review with us! We are absolutely thrilled to hear that our support agent was able to assist you effectively with your query and that everything has been clarified to your satisfaction.
At Vegas Spins, we are committed to providing our players with the best possible gaming experience and unparalleled support. It truly warms our hearts to know that we have successfully met your expectations during your interaction with us. Your positive feedback greatly encourages our team and serves as a reminder of why we strive to excel in what we do. We genuinely appreciate your kind words and the time you took to express your satisfaction.
We sincerely hope that you will continue to enjoy our wide array of games and that you’ll have many more exciting and rewarding experiences with us in the future. Our team is dedicated to ensuring that your time with Vegas Spins is not only enjoyable but also memorable.
Thank you once again for choosing to play with us!
Best regards,
Vegas Spins Team,
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