Pretty sure my page has been hacked. I received a phone call saying they had deposited $500 in bonus credit to my account. I haven’t been able to open Vegas stars on my normal browser, only when in in... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
On the 12-02-26 I had made a withdrawal of $200 and I was needing to verify my proof of payment, I know my dumb self has withdrawal it to a closed bank account. Rang the bank and they said I had no ac... See more
Company replied
I’ve had nothing wrong so far and since casing down I’m thinking to move to here anyway. But one thing I have noticed is they don’t like you doing kyc before you start pumping money in. I’m trying to... See more
Company replied
It’s been over 40 hours since ive tried to withdraw. I have verified my account fully and completed all requests by support however they are still advising me the ‘payments team’ are still processin... See more
Company replied
3.4
Average
382 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had Caleb help me and ensure me there…
I had Caleb help me and ensure me there will no issues with my verification, not just him but have had nothing but great service and awesome gifts given I have had multiple online casinos and I am solely with Vegas stars just cause you guys are frickin awesome!!
31 March 2026
Unprompted review
Reply from Vegastars
Mike, thanks for sharing your experience! We take a lot of pride in making processes like verification as smooth as possible, so it’s fantastic to hear Caleb ensured everything went well for you. We’re glad you’re enjoying the service and the gifts. Thank you for choosing us!
Vegastars Team
Very helpful and fast
31 March 2026
Unprompted review
Reply from Vegastars
Awesome to see this, Kaylib! Big thanks for the 5-star rating. Providing quick, reliable support is a huge focus for us, so it's awesome to see that reflected in your visit.
We'll be here if you ever need a hand again. Good luck with your play today!
Vegastars Team
quick response and usually able to help
31 March 2026
Unprompted review
Reply from Vegastars
Hey Tomas, thanks for the shout-out! It’s fantastic to hear that our staff has been responsive and helpful whenever you've needed a hand. We’re always ready to jump in and assist to make sure your experience is a smooth one. Best of luck with your next play!
Vegastars Team
Terrible site will suck you in take all…
Terrible site will suck you in take all your money and leave you in the gutter. No bonuses no help nothing. Don’t recommend.
30 March 2026
Unprompted review
Reply from Vegastars
Hello, we’re concerned to hear that you feel this way about your experience.
We reached out to you to gather some information regarding your account so we could investigate your claims about bonuses and support, but we haven't received a response. Without your details, we are unable to look into what happened or provide a resolution.
If you would still like assistance, please reach out to our support team directly via Live Chat so we can get this sorted for you.
Vegastars Team
Best online pokies to play and the…
Best online pokies to play and the staff are so helpful
29 March 2026
Unprompted review
Reply from Vegastars
Telyka, thank you so much for the 5-star review! We’re thrilled to hear you’re enjoying our selection of pokies and that our team has been taking good care of you. We’ll be sure to pass your kind words along to the staff, they’ll be happy to hear it. Happy spinning!
Vegastars Team
Reply from Vegastars
Hello, we take claims regarding payouts very seriously and would like to investigate this for you. We reached out through Trustpilot to gather your account details so we could look into the status of your win, but since we didn’t receive a response, we haven’t been able to verify your claim. If you still need assistance, please contact our support team at support@vegastars.com or via Live Chat.
Vegastars Team
Very good attends to ur needs an helps…
Very good attends to ur needs an helps out as much as he can
20 March 2026
Unprompted review
Reply from Vegastars
Sua, thank you so much for the kind words! It’s great to hear that our team went above and beyond to assist you. Providing that level of dedicated support is exactly what we strive for, and we’re glad it made a difference for you. We appreciate you sharing your experience!
Vegastars Team
Watch this sight they void you at any…
Watch this sight they void you at any cost as i was apart of a referal tournament and did everything as stated didnt do anything fraudulent but get referals , it didnt say anythung against us being able to sign up our family under my support code for the tournament , so I manage to get 4 different people in one house to sign up which is why I was voided because it was classed as multiple accounts , and id understand if I made 4 different accounts would be fraudulent but then the referal only counts when they make a deposit ? Which means ypu cant use the same account twice ? So in saying that i put 4 diffrent family members in the same house under my referal and they voided me if rhey checked all 4 accoutns have diffrent bank accounts so it deffs wasnt fraudulent but they voided me for having multiple accounts sign up using the same addresses but if you check they all are over 18 have thier own accounts and made a valid deposit so idk why it was considerd a void as I did everything legit on my end ? While trying to sort i had live support close the chat on me while trying to explain myself
20 March 2026
Unprompted review
Reply from Vegastars
Hi George, thank you for your patience while we looked into this.
To ensure a fair environment for all participants, our tournament terms strictly prohibit multiple account sign-ups from the same household or IP address. Upon review, the accounts in question were also found to be non-compliant with our standard registration requirements. Because of these combined factors, we have upheld the disqualification to ensure the tournament remains fair for all participants.
If you need any further clarification or help with anything else, please feel free to reach out to us via Live Chat or email us at support@vegastars.com
Vegastars Team
Great service when I had an issue
Great service when I had an issue, prompt response and very professional
19 March 2026
Unprompted review
Reply from Vegastars
We really appreciate you sharing this, Ronan!
Providing efficient and expert assistance is a priority for us, and we’re happy we could get everything sorted out for you so quickly. Thanks for choosing to play with us!
Vegastars Team
Reply from Vegastars
Trim, thanks for the feedback! Knowing you're having such a good time makes all the difference to our team. We’ll continue doing our best to keep your experience top-tier. Happy gaming!
Vegastars Team
Really good app and helpers are really…
Really good app and helpers are really kind
17 March 2026
Unprompted review
Reply from Vegastars
Nazareo, much appreciated! We put a lot of work into making the app seamless and the support as friendly as possible, so it’s great to know we’re succeeding for you. Good luck with your next session, and thanks for the support!
Vegastars Team
Technical issue made $500 balance go to…
Joined the site from an affiliate link, never got the bonus even though a known issue.
Another technical issue made $500 balance go to $0.
Support not helpful, chat bot & generic responses.
Followed by difficult process to shutdown account.
Take your business elsewhere.
15 March 2026
Unprompted review
Reply from Vegastars
Hi Lucas, we take reports of technical issues and balance discrepancies seriously.
We reached out via Trustpilot to get the information required to investigate, but since we didn't receive a response, we haven't been able to check these claims. If you'd still like us to look into this for you, please contact our support team at support@vegastars.com so we can assist further.
Vegastars Team
I’ve been waiting over 30 hours for my…
I’ve been waiting over 30 hours for my Withdrawl, no reply just we will email you a response, my account is fully verified but they keep asking for proof of payment ownership, I sent it yet to hear back, hopefully they reply soon as I want to continue using Vega stars
14 March 2026
Unprompted review
Reply from Vegastars
Hi Consumer, we're sorry for the frustration regarding your withdrawal and document verification.
We did try to reach out through Trustpilot to gather the details needed to investigate the delay, but we didn't receive a response to that request. If you still need assistance, please reach out to us via Live Chat or at support@vegastars.com.
Vegastars Team
Reply from Vegastars
Hi Trayz, we’re so glad to hear you’re loving the playtime! It’s all about the good vibes here at Vegastars. If you have any suggestions on how we can level up and earn those extra stars from you, feel free to reach out to our team. We’re always listening!
Vegastars Team
He was very understanding due to me…
He was very understanding due to me only just starting with the app and sent some great advice to set it up
14 March 2026
Unprompted review
Reply from Vegastars
Teagan, a massive welcome to the Vegastars app! We’re so glad our team member was able to guide you through the setup and provide that helpful advice. Helping our new players feel right at home is exactly what we’re here for. Enjoy the games!
Vegastars Team
I started using Vegastars and…
I started using Vegastars and depositing money when I wasn't fully verified which was not the best idea, and I won $40k on it. After I had won the $40k , my account said it was fully verified and the money went from "processing" to "paid". Not long after I checked again, and it said that the withdrawal was declined, and there was a problem with my *proof of payment* document and I needed to re-upload another document. I uploaded a bank statement that they had told me to, I followed every step properly, and then they sent me two warning emails saying that it was the wrong bank statement and it didn't follow the terms and conditions, and that if I did it again the money would be confiscated.
They did not give me a chance to upload a new document because as soon as they sent the warning email, my money was gone from my account. I deposited $1800 of my own money into Vegastars without an issue , but as soon as I won $40k they didn't want to pay it. Id recommend not using.
13 March 2026
Unprompted review
Reply from Vegastars
Brandon, thank you for your patience while we conducted a review of your account.
We can confirm that the funds were confiscated due to a breach of our Terms and Conditions regarding payment methods and account security. We recommend reviewing these sections on our website for a full breakdown of our policies. If you have further questions, our support team is available to discuss this with you privately.
Vegastars Team
Did great with helping with what was…
Did great with helping with what was needed, couldn't be any better
14 March 2026
Unprompted review
Reply from Vegastars
Calib, thank you for the fantastic rating!
We’re thrilled that our support team hit the mark and provided top-tier assistance. It’s great to have you as part of the Vegastars family, and we’ll keep working hard to ensure your experience stays excellent.
Vegastars Team
Reply from Vegastars
Kimkimkimkim, much appreciated! We love that you found our support helpful. We’ll continue to do our best to keep your time on the site seamless and enjoyable. Thanks for the great rating!
Vegastars Team
Reply from Vegastars
Hi Tuna Fish, thanks for the awesome review!
We're stoked that you're finding our site to be the best. It's great to have you playing with us, and we'll keep working hard to ensure the good vibes keep coming during your sessions!
Vegastars Team
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