Pretty sure my page has been hacked. I received a phone call saying they had deposited $500 in bonus credit to my account. I haven’t been able to open Vegas stars on my normal browser, only when in in... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
On the 12-02-26 I had made a withdrawal of $200 and I was needing to verify my proof of payment, I know my dumb self has withdrawal it to a closed bank account. Rang the bank and they said I had no ac... See more
Company replied
I’ve had nothing wrong so far and since casing down I’m thinking to move to here anyway. But one thing I have noticed is they don’t like you doing kyc before you start pumping money in. I’m trying to... See more
Company replied
It’s been over 40 hours since ive tried to withdraw. I have verified my account fully and completed all requests by support however they are still advising me the ‘payments team’ are still processin... See more
Company replied
3.4
Average
382 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ceb was so kind
Ceb was so kind, he was helpful with what he could and was just very understanding. Appreciate his work alot
21 February 2026
Unprompted review
Reply from Vegastars
We are so glad to hear that you had a great experience with Ceb, Corey-Jay Anderson! It's important to us that our team remains as helpful as possible, and we'll make sure he hears your kind feedback. Thanks for the 5-star rating!
Vegastars Team
Live chat never take long to answer U…
Live chat never take long to answer U and my first withdrawal took less than 4hours after withdrawal
19 February 2026
Unprompted review
Reply from Vegastars
customer, thank you for highlighting our fast Live Chat responses and the withdrawal time. We aim to keep our processes as efficient as possible for our players, and we’re happy to see you had such a seamless experience
Vegastars Team
Deposited 50 dollars twice the first…
Deposited 50 dollars twice the first transaction didn’t go in my account but took it out of my bank account but the second one worked this has happened many times and it’s always so hard to resolve the problem the support team blames the bank and then back and forth blaming each other for dodgy transactions still haven’t been resolved very disappointing and unprofessional
3 February 2026
Unprompted review
Reply from Vegastars
Lachlan raffaut, thank you for bringing this to our attention.
We reached out on February 19th to gather more details so we could investigate the issue with your missing deposit, but unfortunately we haven’t received a response. Without further information, we are unable to look into that transaction with our payment provider. If you'd still like assistance, please reach out to support@vegastars.com or through Live Chat.
Vegastars Team
Really amazing website
18 February 2026
Unprompted review
Reply from Vegastars
We're delighted to see that the website has made such a great impression on you, Levan. Thank you for sharing your positive feedback and for the high rating!
Vegastars Team
Reply from Vegastars
Josh, it’s great to see you’re happy with the results of your time with us. We appreciate the 5-star feedback and look forward to seeing you back on the site soon!
Vegastars Team
Was great
Was great, hope to hear back from you guys soon with great opportunities:)
18 February 2026
Unprompted review
Reply from Vegastars
Daniel, we are pleased to know you are enjoying your time on the site! We look forward to sharing more opportunities and promotions with you in the near future.
Vegastars Team
Helped me out with a bonus.
18 February 2026
Unprompted review
Reply from Vegastars
Thank you for sharing your experience, Jason! We are glad our team could assist you with your bonus and provide the support you needed. We look forward to seeing you back at Vegastars!
Vegastars Team
Verification procedure is no good
Verification procedure is no good, I have been denied a bank statement which clearly has my name my address and bank details on it everything they are asking for, so I have asked my bank to send me a letter to verify my name adress and bank details which is what I uploaded in the first place I bet they will deny it and I won’t be getting my money
13 February 2026
Unprompted review
Reply from Vegastars
cherie karaka, thank you for the feedback. We previously requested additional information to help us look into your verification concerns, but since we haven't received a response, we cannot fully resolve the issue. Please reach out to support@vegastars.com or directly through Live Chat.
Vegastars Team
Why does the website always change
Why does the website always change? I’m confused
16 February 2026
Unprompted review
Reply from Vegastars
NPE Records Au, we understand that the website changes can be confusing. These updates are made to ensure the platform remains fully accessible and provides the most secure experience for our players.
If you have specific feedback on what is causing the confusion, please let us know at support@vegastars.com so we can look into it for you.
Vegastars Team
Don’t verify account after withdrawal
I had verified my account upto level 2 and had successfully withdrawn funds multiple times that arrived in my bank in a few hours (fast)
After trying to withdraw a larger win I have been asked to verify my account upto level 4, needing proof of address and bank account. I have given these documents and was told to wait max 3 days to be verified. Got denied asking for more info which I have given and am still waiting to be verified with no response to what is going on. I have spoken on live chat to try fix the issue with nothing other than upload it again
Shame because vegastars is fun and easy to use but the drawn out verification process is making me not want to play anymore unless it gets resolved.
Can deposit instantly but withdraw takes days stuck behind a verification wall…
12 February 2026
Unprompted review
Reply from Vegastars
Ewaan, we appreciate you sharing your experience with us. We previously contacted you to request more information regarding your level 4 verification, but unfortunately we haven’t received a reply. Without further details, we’re unable to investigate this matter fully. If you'd still like assistance, please reach out via support@vegastars.com or through live chat.
Vegastars Team
Withdrawing
Have been passed around and for some reason cannot process my withdrawal..
they have told me I’m verified and it’s being looked at by a seperate team… 15 times .I’m still hopeful as I do like their casino but it has been pretty frustrating so far.
Edit. Don’t use this casino go elsewhere with your cash
12 February 2026
Unprompted review
Reply from Vegastars
Bistie, thank you for sharing your feedback. We previously reached out for more information regarding your withdrawal, but we haven’t received a reply yet. Without those details, we’re unable to look into your account status fully. Please reach out to us via support@vegastars.com or directly through live chat.
Vegastars Team
The customer service is amazing
The customer service is amazing! Always very helpful and not needing to wait long. Only downfall is the game gets laggy so I lose money comparing to what I could actually win. Over rall great! You can self exclude yourself which is convenient for those who struggle with gambling addiction
12 February 2026
Unprompted review
Reply from Vegastars
Thank you for the 5-star rating and for your kind words about our support team.
It’s great to hear that you find our team helpful and value the responsible gaming tools we provide. Regarding the lag you mentioned, we recommend trying a quick refresh or clearing your browser's cache, as these steps can often help ensure the smoothest experience possible.
We appreciate your feedback and are glad to have you with us!
Vegastars Team
Pretty sure my page has been hacked
Pretty sure my page has been hacked. I received a phone call saying they had deposited $500 in bonus credit to my account. I haven’t been able to open Vegas stars on my normal browser, only when in incognito mode. Normally I get a notification when I withdrawal, but I haven’t gotten that yet and it’s still sitting there. Haven’t had trouble in the past and they pay out quickly but something seems off at the moment.
12 February 2026
Unprompted review
Reply from Vegastars
Hi Jas Kepa, thank you for your feedback.
We previously reached out requesting more information so we could investigate your concerns, but unfortunately we haven’t received a reply. Without further details, we’re unable to look into this matter fully. If you’d still like assistance, please don’t hesitate to contact our support team at support@vegastars.com and we’ll be glad to help.
Vegastars Team
Beware the offer you promos and refuse…
Beware the offer you promos and refuse to give them
Unless you top up again I would post pics but can’t on here
5 February 2026
Unprompted review
Reply from Vegastars
We are very sorry for the delayed response and for the frustration this situation has caused.
Because the initial deposit was used before the bonus could be attached, our team was unable to add the extra credit retrospectively. We have sent you an email with a full explanation and a special offer to make this right.
To ensure the bonus is credited correctly next time, please reach out to our support team as soon as you have topped up your account.
Vegastars Team
Reply from Vegastars
Thank you for the 5-stars, Alex!
We are really pleased that Felan made such a great impression during your time with us. Providing top-tier service is a priority for our team, and we will definitely share your appreciation with Felan.
Thanks for being part of the community!
Vegastars Team
Very helpful in many ways.
9 February 2026
Unprompted review
Reply from Vegastars
Zoe, we are so happy to hear that our team has been such a great resource for you!
It is our goal to provide top-tier support whenever you need a hand, so receiving your 5-star feedback is truly rewarding. We really appreciate you taking the time to share your experience with us.
Vegastars Team
I don’t know what everyone is…
I don’t know what everyone is complaining about I won a few small amount over the past 6 months then won 9k on Friday night it is now Monday night and I have that money sitting in my account and it’s been a stressful few days because I seen all the negative reviews on here saying they don’t like to pay out bigger amounts this is a great site
9 February 2026
Unprompted review
Reply from Vegastars
A massive congratulations on your $9k win, Mitchell!
We are absolutely thrilled to see such an incredible result on our platform. It is wonderful to hear that you are having a great experience with us. We love celebrating these big moments and look forward to seeing many more wins like this in the future.
Vegastars Team
Withdrawals are an absolute nightmare
Withdrawals are an absolute nightmare, don't bother depositing money as they make it impossible to withdraw. My account shows it has been "verified" however they keep asking for more documents but I'm unable to upload as they dont give options to do that. Tried live chat multiple times to no avail. I have transactions waiting for over 2 weeks. Take your hard earned money elsewhere
1 February 2026
Unprompted review
Reply from Vegastars
Oneil, we previously reached out to inform you that the document upload slots in your account profile have been reopened.
We are still waiting for the requested files so our team can complete your account verification. Once these documents have been received and verified, we will be able to proceed with your withdrawal.
Vegastars Team
quick and efficient help
8 February 2026
Unprompted review
Reply from Vegastars
Dylsteezy, thanks for the great rating!
It’s awesome to hear that our support team’s speed and efficiency stood out during your session. We’re dedicated to keeping things seamless for our players, so we’re glad we could get you back to the fun without a hitch.
See you back in the game!
Vegastars Team
Reply from Vegastars
Hayden, thanks for the 5-star rating!
We appreciate your feedback regarding our no deposit bonuses. We are always looking for ways to improve our promotions and will certainly take your comments into consideration.
If you ever have any other suggestions or need assistance, please feel free to reach out to our team.
Vegastars Team
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