Really cannot fault the customer service from these guys!! They Took the time to make sure we ordered the correct part, and also took time to troubleshoot the issue we were having over whatsapp, to en... See more
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I purchased a bonnet. I had no clue which one I needed but this company helped me through to end up with the correct one for my vehicle along with technology assistance. It arrived the next day pack... See more
Out standing what can I say they sent me a bumper for my van it got damaged in transit they sent me a new one it came next day outstanding if you need any thing they are the people to go too
Unfortanately i dont like leaving bad reviews but my experience here wasnt good. Initially great response to my queries and ordered a taillight which wasnt cheap but i thought would be better quality.... See more
Company replied
Company details
Written by the company
Vehicle-Spares.com supply the largest range of brand new Car Lights, Wing Mirrors, Bumpers, Bonnets, Wings, Grilles and Trims to customers all over the UK.
Contact info
8 Castlegate, DN11 9QU, Doncaster, United Kingdom
- 03332244847
- hello@vehicle-spares.com
- vehicle-spares.com
4.3
Excellent
170 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Incredible service
Incredible service. Prompt delivery, competitive price. Cheers
20 March 2023
Unprompted review
Two dealings with these guys. Couldn't be better.
Two dealings with these guys.
1) Delivered a really hard to find part super quickly at a price comparable with second hand ones. Brill.
2) One part didn't quite work out with what I was trying to do and despite me farting about on the return, gave a full refund. Chap I spoke to on the useful WhatsApp thingy couldn't be more helpful either. Top man.
6 out of 5!
1 March 2023
Unprompted review
Great company highly recommended
24 October 2022
Unprompted review
Fantastic experience!!..
First time dealing vehicle spares com and they turned what might have been a difficult experience around in a matter of hours!!.. the experience being.. that I had ordered the incorrect part !.. contacted them through WhatsApp before it was dispatched and they sorted easily out with our fuss . Refunded me right away. They couldn’t have been more helpful and they will be my first point of f contact from this point on for any other parts required. Thank you again.
8 October 2022
Unprompted review
Great experience
Phoned to confirm what I was ordering was correct for the car and confirmed it was. Ordered online and was delivered the next day very securely packaged as it was a body panel. I emailed shortly after ordering and asked if the could leave in secure place and did ao as requested. Straight forward transaction, exactly as it should be. Will use again and very competitive on price.
21 September 2022
Unprompted review
Reply from Vehicle-Spares.com
Thank you for your feedback! Its great to see a genuine review and hopefully we get to do business with you again. Thank you for taking the time to give us a review. Vehicle-Spares.com Team
Can you give zero
Can you give zero?
Where do you start?
Charge £36 postage on a FAKE Item that cost £5 to return
Item blatant FAKE
Poor communication
Zero interest in fixing issue
Zero knowledge of the Distant selling legislation that allows returns
Then item so fake its approx an inch bigger than genuine part.
19 May 2022
Unprompted review
Reply from Vehicle-Spares.com
Hi Steven,
I am sorry to see that you have given us a 1 star review. As explained when you wanted to return the products, we were unable to refund your order as you had opened a chargeback with your bank, to which the bank then sent your funds back once they had processed it.
Regarding the part you purchased, we ask for a registration number at the point of purchase. You did not include this so we will not have checked the fitment before dispatch. This product must be the wrong fitment for your vehicle as we have sold 15 of these in the last 60 days with no reported issues.
I agree that £36 is expensive to ship items to Ireland from the UK mainland, but most of the products we sell are very large and is why we get charged that by the courier.
I had a quick look at your other reviews and it seems you haven't been happy with any service from other businesses in the UK.
With all that said, I wish you all the best. You got your money back, we got our product back.
Absolute crooks!!!!
This would have been a 5 star review, the item arrived quickly and efficiently, but unfortunately I had to return the item i they replied to the email as to where to send it back to quickly then stopped replying to emails when I asked when my refund would be processed and you can never get anyone to answer the phone when you call. BEWARE when buying from them
4 May 2022
Unprompted review
Reply from Vehicle-Spares.com
Gordon,
A 5 star review would have been great! As explained the item you returned had nothing on it to link it to you as a customer so simply sat in our returns department until it was chased. Once we linked the return with your order after speaking with you, you were refunded. I think "absolute crooks" is a bit harsh when we provided a service as expected and explained that our phone lines had been affected due to an exchange failure. We can be contacted by email, livechat, whatsapp, facebook for future reference.
All the best, Vehicle-Spares.com Team
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