After the issues my son is having with gov.uk this was a less stressful adventure!
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Review summary
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Reviews shaping this summary
Helpful trustworthy easy to use would recommend to friends and family
Company replied
Did not understand this bit at the end asking me to create a password - whether that was part of the process or optional. Its not difficult to create a process that makes sense so I suggest you f... See more
Company replied
Unable to Tax the car using the 16 digit number on the V11 form kept giving Vehicle Tax data not recognised. I tried to tax this last week ie before 31st May and may have misunderstood so tried again... See more
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Company details
About Vehicle Information
Written by the company
Access to our service is charged at £7.95 per month. All users get a 24 hour trial period during which they have unlimited access to test out the service, view the information on offer for their vehicle(s), set up their alerts and more. If they feel the service is not for them, they are free to cancel at any point during their membership, by either contacting our helpful customer service team, or by simply clicking the "close account" button from within their account.
Please note, that unless an account is cancelled before the end of the 24 hour trial period, the user will be charged the £7.95 fee for the following month's access.
If you have any questions at all regarding Vehicle Information, please contact us at any time (we are available 24/7). If you have any queries regarding your account, please call or email us rather than leave a message on Trustpilot, as we will be able to help you much faster.
Want some help?
View our FAQs Contact Us Login to your account Join Vehicle InformationWhat's included?
Set up expiry alert reminders for your:
- Insurance
- Breakdown cover
- Servicing
- Driving license
- Parking permits
You can also view:
- 1 x VDI Vehicle History Report per vehicle per month
- Includes finance, stolen & write-off checks
- Get up to a max of 5 reports per month
- Similar reports from AA & RAC are sold at around £14.99 each
- Mileage graphs
- Technical information and specs including power, speed, fuel consumption and more
- Live fuel price data
- Save money on fuel every time you need to fill up, by finding the cheapest petrol stations in your area
- Estimated current value
- Number of previous keepers
- ...and more
You can have up to 5 vehicles listed in your account at any one time, but can swap out the vehicles at any time, meaning you can set up reminder alerts for your whole household with just 1 account.
Our other tools include:
- A feature to help fight any parking fines you may incur, by generating a letter with the relevant details to send to the local authority
- An interactive map/directory of every MOT garage in the UK
- A journey cost calculator to estimate the fuel cost on a trip you may be planning
- Car classified listings
- Useful links to purchase cheap car insurance and spare parts
Users are also able to buy additional VDI Check reports for only £3.20/report, which includes details of any finance or loans owning on the vehicle, as well as if it has previously been stolen, imported or involved in an accident.
Access to the service is charged at £7.95 per month, and all users can try the service for just 50p for a 24 hour trial period. If you find the service is not for you, simply cancel before the trial ends (the close button is available from the account settings page).
Please note: Vehicle tax renewal is not provided through this service - for this you must visit the Government website or a Post Office. We offer expiry reminder alerts, vehicle history check reports, and all the other tools mentioned above.
MOT & Tax Alerts
Set up your alerts & avoid a DVLA fine
With a Vehicle Information account you can set up multiple alerts for your MOT, tax, insurance, servicing, breakdown cover, driving license or parking permits expire. Get reminded before the deadline to ensure you don't forget to renew, and help you avoid a potential fine.
Contact info
St Stephens House, Arthur Road, SL4 1RU, Windsor, United Kingdom
- 0800 808 5547
- support@vehicleinformation.uk
- vehicleinformation.uk
3.7
Average
9k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
easy to navigate and gives clear…
easy to navigate and gives clear instruction, took less than two minutes, verification came through quick.
8 November 2025
Reply from Vehicle Information
Dear Miss K. Angus,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Warm Regards,
Charise
IT WAS QUICK AND EASY....THANK YOU
8 November 2025
Reply from Vehicle Information
Dear P. J. Wallace,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Warm Regards,
Charise
Great it was easy
8 November 2025
Reply from Vehicle Information
Dear Horace Campbell,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Warm Regards,
Charise
Good and friendly, prompt repairs .I had good service.
Good and friendly
29 October 2025
Unprompted review
Reply from Vehicle Information
Hi Jyotsna,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Warm regards,
Kristen
This works great!
Simple, clear and easy to use. Like gov.uk websites, they make life easy.
24 October 2025
Reply from Vehicle Information
Dear Simon,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, you can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Warm Regards,
Charise
OK but not so great
22 October 2025
Reply from Vehicle Information
Dear Sir / Madam,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service.
Feel free to let us know if you have any further concerns, you can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Warm Regards,
Charise
Quick and straight forward
21 October 2025
Reply from Vehicle Information
Dear Charlie Nicholson,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, you can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Warm Regards,
Kristen
To those who were happy with the service…
To those who were happy with the service I recommend you to follow up and check your bank account. I used it once and I was charged £7.95after providing my card details online. Yet it rurned to be a scam bag as they will continue to charge you on a monthly basis as a direct debit/standing order for "membership" which is continuous if you don’t cancel it.
30 September 2025
Unprompted review
Reply from Vehicle Information
Hi Oleg,
We are sorry to hear that your experience with us was unsatisfactory, and we thank you for your time. We contacted you via email to assist you further regarding your concerns.
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Warm Regards,
Kristen
Reply from Vehicle Information
Dear Richard Dwyer,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, you can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Warm Regards,
Kristen
GOV.UK or not??
Unfortunately, as I novice while taking advantage of the much publicised ‘Pay your Road Tax online’ campaign, I employed the clearly stated Gov.UK web address then continued with the first Gov.UK web-site. And, although the wording seemed correct, referring to online road tax, vehicle details etc. Thought I’d selected 1 year period @ £195. Requested payment. Proceeded with card details and then it referred to a Password to qualify???? That’s when I realised I’d blundered into an incorrect platform/web-site!!! Damn it!
Checked bank balance, £0.50 charge for vehicle search. Contacted DVLA explaining the mistake and suggesting they might scrutinise the GOV.UK sites seemingly hooking up to Road tax online business?
Then received a further charge of £7.95 for vehicle search?
17 October 2025
Unprompted review
Reply from Vehicle Information
Hi Christopher Lynch,
We are sorry to hear that your experience with us was unsatisfactory, and we thank you for your time. We would be glad to look into this further for you. We contacted you via email to assist you further regarding your concerns.
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Warm Regards,
Kristen
it took the verification email a long…
it took the verification email a long time to arrive and it kept rejecting my information , i had to input it 3 times before it was accepted
20 October 2025
Reply from Vehicle Information
Hi Pat Holden,
We are sorry to hear that your experience with us has been difficult.
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Warm regards,
Kristen
Very poor UX at the end of the Process
Did not understand this bit at the end asking me to create a password - whether that was part of the process or optional. Its not difficult to create a process that makes sense so I suggest you fire your BAs that designed it.
Also, to leave this feedback I had to find an 'in frame' scroll bar, then scroll it and realise there is more stuff to complete. This is a very poor UX, whoever thought it is ok to go to production is pretty incompetent.
While I am at it...
Date of experience - how hard can it be to provide a normal date entry field instead of this stupid one with a sort of mask that does not actually do anything useful (in fact makes it harder)? Haha - you have to enter it YYYY-MM-DD!
18 October 2025
Reply from Vehicle Information
Dear Julian Hodges,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Warm Regards,
Charise
Reply from Vehicle Information
Dear Chris Godfrey,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Warm Regards,
Charise
Reply from Vehicle Information
Dear Sir / Madam,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Warm Regards,
Charise
Be carful of this websight
Not very helpful I was trying to retax my car and got diverted to this web sight had no interest in the results and cancelled my subscription immediately this is a bit of a legalised con be careful what you see on the screen
17 October 2025
Reply from Vehicle Information
Dear Bernard Curnow,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Warm regards,
Ana
Reply from Vehicle Information
Dear Mr. I. J. Draper,
I hope you are well and thank you for taking time out to leave a review.
Please don't hesitate to reach out to us directly so we can help you with any other concerns you may have, simply by confirming the credentials of the account in question. You can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Regards,
Charise
Reply from Vehicle Information
Dear Jaroslaw Sliwowski,
I hope you are well and thank you for taking time out to leave a positive review. It’s good to know that you enjoyed using our service!
Please don't hesitate to reach out to us directly so we can help you with any other concerns you may have, simply by confirming the credentials of the account in question. You can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Regards,
Charise
For some reason I never received this…
For some reason I never received this years reminder, so as I put my motor home in for MOT & Full service I found I was driving without the correct documents?
15 October 2025
Reply from Vehicle Information
Dear Mr. and Mrs. Moran,
I hope this response finds you well.
I am sorry to hear that your experience with us has been difficult, we do try to make the service information and costs as clear as possible. We wish to inform you that we are a legitimate and fully functioning service.
Please don't hesitate to reach out to us directly so we can help you with your query, simply by confirming the credentials of the ac-count in question. You can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Regards,
Charise
Simply and easy to use site.
12 October 2025
Reply from Vehicle Information
Dear Sir/Madam,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, you can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Warm regards,
Kristen
Very easy and clear
12 October 2025
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