VehicleScore Reviews 172

TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the service to be very helpful and a necessary part of buying a car, providing valuable insights into a vehicle's history, faults, and potential issues. They appreciated that the service could save them from scams and headaches, offering a good understanding of what they were considering purchasing, often at a reasonable price compared to competitors. Some also highlighted the ease of use and the detailed information provided, with the free check often being considered excellent. However, a significant number of people expressed dissatisfaction with the pricing, feeling that the checks were too expensive for the information received, especially when similar details could be obtained for less or even for free elsewhere. Many reviewers felt misled by the product offerings, as they often had to pay extra for service history reports, even after purchasing what they believed to be a 'full' or 'comprehensive' report. There were also complaints about inaccurate or missing information in the reports, including incorrect vehicle images, false red flags, or a lack of data for which customers were still charged. Payment issues, such as being charged multiple times or experiencing difficulties with card details, were also reported.

What people talk about most

Price

Consumers express significant dissatisfaction with the pricing, frequently describing it as a "rip off" and a... See more

Product

People report ambiguous experiences with the product, with some finding it amazing, easy to understand, and... See more

Service

Reviewers mention ambiguous feedback about service, with some finding it very helpful and a necessary part of... See more

Payment

Users describe negative interactions with payment, often feeling that they paid for reports that either did... See more

Value for money

Customers had ambiguous experiences with value for money, with many reviewers expressing dissatisfaction,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Great for checking MOT history and other info you can get for free but £12 per check with the big red badge telling you there’s bad history on your car. You can get an in-depth check done for much le... See more

Company replied

Rated 3 out of 5 stars

Not much extra information, that you can get for free,for the price of £12.99, I would have thought service information would have included and not at the end asking for extra money, would not use thi... See more

Rated 3 out of 5 stars

I PAID FOR A FULL COMPREHENSIVE REPORT BUT HALF WAY THROUGH READING FOUND i WOULD HAVE TO PAY AGAIN FOR A SERVICE REPORT. ( RIP OFF WOULD NOT USE AGAIN)

Rated 3 out of 5 stars

There was a red flag on the vehicle saying there were 7 owners since 2018, we have owned this vehicle since around 2009 and transferred ownership to a family member for 1 year before taking ownership... See more


Company details

  1. Department of Motor Vehicles

Written by the company

VehicleScore has been designed to help people with their vehicle buying decisions. Our unique algorithm will score vehicle's based on age, mileage, MOT history and more!


Contact info

3.0

Average

TrustScore 3 out of 5

172 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 31% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 4 out of 5 stars

These checks give you peace of mind

These checks give you peace of mind. Rather than taking the waffle from a trader this gives you an unbiased review on the vehicle then you can make your decision. For very little money you can save yourself a lot of heartache.

16 November 2023
Unprompted review
Rated 5 out of 5 stars

VehicleScore was such a lifesaver

VehicleScore was such a lifesaver, I was planning on buying a first car since I passed my test and was considering one which after using VehicleScore turned out to be written off, saved me so much time and money. And using them I’ve found another car which showed me all of it’s previous history, Thank you so much!!

31 October 2023
Unprompted review
Rated 1 out of 5 stars

Car with MOT until October 2024 scores less than a seriously rusty mot failure?

I'm not sure why this website gets so much promotion. Everything seems to be based on the MOT results. Is it a negative a car is over 10 years old? As long as a car is looked after & has the mot faults fixed it can last a lot longer than 10 years. Reference registration LC56PWO MOT until October 2024. All new brakes & tyres fitted. S273SNB many faults including rust evident on previous mots not addressed.

26 October 2023
Unprompted review
VehicleScore logo

Reply from VehicleScore

Hey! Thank you or taking the time to review us. We love any feedback we can get.

Please note, VehicleScore has no way of knowing if a vehicle has had new brakes, tyres etc.. We can only score vehicle's from data provided by the DVLA. Although, it would be great if we could use this data to influence the score.

Our scoring system has been designed to give a general idea and understanding of how healthy the vehicle is based off DVLA data. We do not wish for people to make their decision based on the score alone. We expect users to do their own due diligence when looking to purchase a vehicle.

Thank you for giving us a try, and hope to see you on the site again soon!

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