Vehicle Wise Reviews 39

Ordered a reconditioned gearbox in September 2025 for a Renault Trafic van, we paid the surcharge which should have been credited back to us once the old unit was collected and returned. They should have arranged this but have been impossible to get in contact with.

Un-suprisingly they were most cooperative when taking payment.

Several months later and after numerous phone calls, messages and emails being ignored, I am considering taking legal action to recover the money.

Reading other reviews it seems many others have had similarly bad experiences with this company, i wish i had researched them more thoroughly before purchasing from them.

These are the type of companies that give the motor trade a bad name. Beware.

**** DO NOT BUY FROM THIS COMPANY**** purchased a reconditioned engine that states they have been over hauled from top to bottom which I don’t believe is true. Seems like a good paint up of an old unit and put out the door. Not built to last. I purchased a reconditioned engine and was installed to a high standard also the 500 mile service was done everything to there regulations and I didn’t get even 26 months out the unit. Bearing in mind it’s only done local low miles. All external components were purchased brand new at time of install. Water pumps, turbos, starter, alternator, injectors, etc. Unit has never been tampered with nor opened as these are sold as complete units in the believe they had been rebuilt from top to bottom to a high standard!!!! I have had advice from a professional mechanic that there is a problem internally within the unit that is causing it to fail. Upon contacting them they don’t seem to be taking any accountability for the failure of the goods they have mis- sold. KEEP CLEAR!!! I will now be seeking legal action and would like to share my honest review about this company.

It is second time I bought a 1.6 Renault engine from this company. At first time, it outlasted the original engine fitted by Mercedes (C200d) by shocking 50 000 miles. My second engine from this company has just been fitted and it is running very smoothly. Much appreciated what you do. Thank you

DO NOT USE
Worse company for service, information and updates.
I've written a review before, but it was taken down ??Wanted to give 2 stars, because the engine rebuild was good and not had issues with it, but it was everything else.
Didnt clean the van when returned, it was covered in grease and mud all over the cab and seats.
Didnt return the locking wheel nut but sent a car one
Didnt regas the air con or install the seals, so the gas pours out. Had to get it done twice to find out they didnt install the seals and was told its not thier job to regas the air con.
Didn't secure the engine undertray which fell off not long after collection. They used self tapping screws and not the plastic clips
Didnt fix the washer bottle to the inside and it was rattling lose, just needed a plastic clip added.
Says they put in a new flywheel and clutch but I cant get it into reverse unless I go forward first.
When rasing the issues I was told "there are worse things going on in the world and your worried about these things, we all make mistakes" and refuses to take responsibility but blames everyone else.
When approaching the directors, to ask them to review the situation, I was told to stop contacting them or I will be reported for harassment.

I am not impressed.
I ordered a part in good faith on Friday 26th July.
I tried to contact them on Tuesday 30th to ask about the delivery as it was showing as dispatched and I was hoping there would be a consignment/tracking number for it but I could not reach anyone.
I waited patiently for the part to arrive only to receive a call on Wednesday 31st 11.20am to inform me the part could not be located aside from the fact the order was showing as dispatched.
I then had an email received around 3pm which I read at 4.50 asking me to call and select option 2, I called repeatedly and could not get an answer. I sent an email reply asking for someone in your team to call me but received no reply.
This morning I am told nobody knows what the email is related to and it is likely automated and should ignore it.
Imagine my surprise when I search for the part again this morning your website is still listing it as stock and available to buy.
I am still in dire need of the headlight cluster and I do not have the refund to help me finance purchasing the part elsewhere.

This service is appalling and the company needs to seriously review its processes leading lost parts, poor service and stock still showing as available to purchase.

Great service, Delighted

Factory recon Nissan Navara engine lasted one week. Low oil pressure warning light ! Oil feed pipe in sump split in under 350 miles. Replaced, new S/s pipe, new oil, filter. Lasted 3 days, warning light ! Relayed back to them, 3 months later & 3rd oil feed pipe replaced. Both Turbos and engine need replaced. Vehiclewise response ? no idea why S/steel pipes keep splitting ! Cost me 5K to replace their incompetence.

Very quick service highly recommend

One of our Renault Masters had engine failure after water ingress in the floods a while ago and, as its used daily, we needed it back on the road asap. Searching online, I found more than a few engine 'reconditioners' to pick from, but what made Vehicle Wise stand out was the 12 month, unlimited mileage warranty (extendable to 24m/unlimited for £499) - no other place could match that, some coming with only a 3-month warranty, not very reassuring at all considering that quite often their prices were higher than Vehicle Wise's were! From the off, the guy at Vehicle Wise that I dealt with was friendly, helpful and informative, always a big plus as so many places seem to employ exactly the wrong type of person to be interacting with potential customers! Our van was collected by someone recommended by Vehicle Wise - reasonably priced, and everything went to plan in that respect. We were kept informed at regular intervals as the work progressed, always given information on any 'extras' that were going to be needed (ie new clutch and dmf while it was all in pieces) and were given a completion/pickup date that was very acceptable to us. I've got no connection whatsoever with Vehicle Wise, other than as a satisfied customer - if anyone wants confirmation of this review, we're the Derbyshire Stroke Centre near Chesterfield, and can gladly verify it for you on a phone call.
Highly recommended!

Rather disappointed with this company, I sent my details through from a breakers website to obtain a gear box for a Vauxhall Movano, received an email back two days later from this company, with full breakdown price etc. The price seem fair and willing to take a chance despite not overly good reviews however on the phone the gentleman was quite vague and needed to call me back, which he did quite promptly only to be told the price quoted wasnt for my Van i needed a different model and it would be £200 more than what was quoted, no apology just went off saying he knew more than my mechanic and it buy the gearbox from the email the wrong one would be sent, no attempt to say lets come to an resolution or gesture of goodwill. When i said that i wasnt happy and would be leaving a review, he was more interested in myself not doing this as he is a failing business trying to survive and had 20 blokes to pay.

the wiper motor came very quickly well packed

Good price and product just unfortunately was not sent an email Regarding surcharge so was left waiting, good company tho a genuine mistake I believe.

I 'tried' to buy a recon engine but ended up buying used elsewhere. However my impressions...initially quick responses from Alex on WhatsApp. I switched to email as I wasn't comfortable accepting a quote on WhatsApp and then had a quote from a suspect looking email address. By email I asked questions abut the engine and warranty and got zero answers- just emails from Vicky tell me how to order. So after more email chasing and no responses I phoned speaking to Sam, the sales manager. I got no answers (just a female voice yelling out in the office 'I don't know what he wants' and then next day Alex WhatsApp'ed saying the engine is sold and there's not another until May (...the engine is still advertised 2 weeks later). I've been a sales professional for 30 years so here's free advice for Vehiclewise/Renault Spares owners: 1. Don't call prospects 'pal' especially in written comms - I was a potential customer for a £1500 product and not a bloke in the pub. 2. respond to your emails - I was ready to buy quickly and just needed prompt, formal responses 3. Your poor communications and general lack of courtesy conveyed a take it or leave it attitude that doesn't sit well with the shiny website. 'Maybe' the product and after sales service are okay but I wasnt filled with confidence. Sales is the front line of any business.

They are rubbish.
Avoid them like a plague

Absolutely fantastic company to deal with. Really professional and quick to deal with all of my issues faced.

My camper had 4 th gear trouble, vehicle wise didn’t have an exact gearbox match in stock . So they stripped and rebuilt my gearbox in 3 days . Brilliant service.

Thanks to Alex and his team , had engine fitted in RENAULT CAPTURE earlier this year , they sorted out another problem few months later as still under warranty , Alex kept in touch with progress etc . Car delivered back to me . All good so far ..