Staff were very welcoming, polite, professional, from the receptionist to the scanner & nurse. Nigel was very informative about my scan and explained the procedure fully. Shona made me feel at ease a... See more
Company replied
Location
Switch locationUnit 2, 14a Montpelier Place, BN1 3BF Brighton, GB
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See what reviewers are saying
Excellent care throughout the process. Ahmed explained everything and was kind and caring. Excellent result - very happy. Thank you - Brenda
Company replied
Everything was extremely well explained at all stages. From my initial consultation to my treatment options and follow up aftercare. Although it wasn't the cheapest procedure, I do feel it was worth t... See more
Company replied
I was so privileged to have Consultant Mark Bratby perform my procedure in April. His skill, intelligence, reassuring kindness, sense of humour and concern were all palpable and of great relief to me.... See more
Company replied
Company details
- #8 of 25 best companies in Medical centre
Written by the company
VeinCentre are the UK's largest vein specialist with over 40 clinics nationwide. Varicose Veins | Thread Veins | Venous Ulcers
Contact info
Unit 2, 14a Montpelier Place, BN1 3BF, Brighton, United Kingdom
4.2
Great
29 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Vein treatment
Everything from start to finish was excellent.Went above and beyond.Nothing to much trouble . Made to feel comfortable and service from Dc Mark Bratby and his wonderful nurse assistant Cathy was impeccable. Best treatment to date.Have used twice and highly recommend.
14 March 2025
Unprompted review
Reply from VeinCentre - Brighton
Hi Mark,
Thank you so much for your kind words! We're delighted to hear that you had such a positive experience with your treatment. It means a lot to know you felt comfortable and well cared for throughout your journey. We'll be sure to pass on your lovely feedback to the team – they’ll be thrilled to hear it!
Wishing you the best,
Katie
Treatment in April.
I was so privileged to have Consultant Mark Bratby perform my procedure in April. His skill, intelligence, reassuring kindness, sense of humour and concern were all palpable and of great relief to me. He dealt with my nervousness brilliantly and I feel so grateful that the Vein Centre were asked by the NHS to intervene to lower waiting lists. All the other staff whom I encountered were wonderful too. Thank you all.
5 April 2025
Unprompted review
Reply from VeinCentre - Brighton
Hi Simon,
Thank you for taking the time to share your experience, especially about our lovely team. We're so glad to hear you felt supported and reassured throughout your procedure, and that you were in safe hands. It's great to know the whole team helped make the process a positive one for you.
Wishing you the best,
Katie
Putting the price up literally in front of me!…
Good apart from putting the prize up by £100 just after the consultant told me the old price, literally in front of me the receptionist whipped the price card out of his hands & said they went up on 1st April by £100!
2 April 2025
Reply from VeinCentre - Brighton
Hi Karen,
Thank you for your review and for taking the time to share your experience. We're sorry for the experience during your visit - we completely understand your frustration. We're glad to hear you've since spoken with one of our patient advisers, and we’re pleased we were able to find a resolution. Your feedback is really valuable and helps us continue to improve.
Best wishes,
Katie
Horrible company
Horrible company. Ignores all questions and the same person keeps spamming with emails. Pathetic
To respond to their reply - I have been in touch six or seven times and only received one very rude dismissive reply but tons and tons of spam. Tons of it. No amount of blocking gets rid of it. This is an empty apology and if these basics can’t be met, I would not trust you with my body
10 December 2024
Unprompted review
Reply from VeinCentre - Brighton
Hi James,
We are sorry to read your feedback and to hear about your experience so far. We notice that you have only recently been in touch with us so we apologise that our communications have not met your expectations. Your feedback is invaluable in helping us improve.
Wishing you the best,
Katie
Friendly and very informative
Friendly and very informative and explained everything well including good and bad results
15 September 2024
Reply from VeinCentre - Brighton
Hi Deborah,
Thank you for your positive review! We loved seeing you. We're so pleased to hear you felt informed, we want you to feel supported throughout your journey with us.
Best wishes,
Katie
My experience with Veincentre
The whole process from beginning to end is all about efficiency and transparency. I feel I can trust the organisation and the consultant who answered all my questions without hesitation. The receptionist was welcoming and friendly. I am very happy with the service.
18 September 2024
Unprompted review
Reply from VeinCentre - Brighton
Hi Helen,
Thank you for your lovely review, especially about our clinic team! So glad to see you felt informed and at ease throughout your journey with us.
Wishing you the best,
Georgina
Excellent service
Excellent service. Was seen quickly and procedure explained well. The Doctor I saw was great, made me feel at ease. He had a great sense of humour which helped.
7 September 2024
Reply from VeinCentre - Brighton
Hello,
We are so happy to hear about your experience with us. Thank you so much for your kind comments about the consultant who cared for you.
Best wishes,
Katie
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