My consultant explained everything very well, some of the information was really surprising. I have decided to go ahead and have booked the procedure which should take an hour, with after care as nee... See more
Company replied
Location
Switch location26 Berkeley Square, BS8 1HP Bristol, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Staff were really nice. I was nervous during tmt and they were very understanding and helpful. Seeing good results following the laser + foam injections but still a bit early to tell as my last inject... See more
Company replied
Great experience.. all staff polite & professional & took every step to put me at ease. Procedure went extremely well & everything was fully explained. Very little discomfort & haven’t needed any pai... See more
Company replied
Friendly welcome, made to feel comfortable, everything well explained. Highly personable manner of all staff.
Company replied
Company details
- #8 of 23 best companies in Medical centre
Written by the company
VeinCentre are the UK's largest vein specialist with over 40 clinics nationwide. Varicose Veins | Thread Veins | Venous Ulcers
Contact info
26 Berkeley Square, BS8 1HP, Bristol, United Kingdom
4.6
Excellent
50 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from VeinCentre - Bristol
Hi Simon,
Thank you for your review. We’re pleased to hear everything went well from start to finish.
Best wishes,
Dilly
Reply from VeinCentre - Bristol
Hi Kim,
Thank you for your feedback. We’re pleased to hear you found the service efficient and helpful, and that the team supported you well throughout your visit.
Best wishes,
Dilly
My consultation was very informative.
My consultant explained everything very well, some of the information was really surprising. I have decided to go ahead and have booked the procedure which should take an hour, with after care as needed. It's a real benefit knowing the cost too. I may not have proceeded if that wasn't the case.
12 May 2026
Reply from VeinCentre - Bristol
Hi Bridget,
Thank you for your thoughtful review. We’re so pleased you found your consultation informative and that everything was clearly explained, including the treatment plan and costs. It’s great to hear you felt confident to go ahead.
Best wishes,
Dilly
Friendly welcome
Friendly welcome, made to feel comfortable, everything well explained. Highly personable manner of all staff.
16 May 2026
Reply from VeinCentre - Bristol
Hi there,
Thank you for your kind words. We’re so pleased you felt welcomed and comfortable, and that the team’s friendly and personable approach made your visit a positive one.
Best wishes,
Dilly
Great staff / good results so far!
Staff were really nice. I was nervous during tmt and they were very understanding and helpful. Seeing good results following the laser + foam injections but still a bit early to tell as my last injections were just over a month ago but the varicose veins have gone! Just got some skin staining on both legs which is slowly fading over time. So happy I got the treatment done.
10 March 2026
Reply from VeinCentre - Bristol
Hi there,
Thank you for your lovely feedback. We’re so pleased to hear the team helped you feel supported during your treatment and that you’re already seeing such positive results. It’s great to know you’re happy you went ahead, and that things are progressing well as your legs continue to settle.
Best wishes,
Dilly
Everything was explained clearly and I…
Everything was explained clearly and I left feeling reassured
7 March 2026
Reply from VeinCentre - Bristol
Hi Karen,
Thank you for your kind review. We’re pleased to hear everything was clearly explained and that you left your appointment feeling reassured.
Best wishes,
Dilly
Reply from VeinCentre - Bristol
Hi there,
Thank you for the fantastic rating. We’re so pleased you had such a positive experience with us.
Best wishes,
Dilly
All my treatment was thoroughly…
All my treatment was thoroughly explained and professionally carried out. It was a good experience all round
7 January 2026
Reply from VeinCentre - Bristol
Hi Jane,
Thank you for your feedback. We’re pleased your treatment was thoroughly explained and carried out professionally, and that you had a positive experience overall.
Best wishes,
Dilly
Reply from VeinCentre - Bristol
Hi Lisa,
Thank you for your kind words. We’re so pleased you found the service informative, thorough and caring - that’s exactly the experience we aim to provide for every patient.
Best wishes,
Dilly
All good experience
All good experience. Hoping for a very good outcome when i have the procedure.
3 February 2026
Reply from VeinCentre - Bristol
Hi Pam,
Thank you for your review. We’re pleased you had a good experience and we look forward to supporting you through your procedure.
Best wishes,
Dilly
Fantastic treatment
Staff were welcoming and knowledgeable. Explained every step to me. I felt confident from the minute I walked in. I had a minor issue with the compression stocking itching around the top but I rang their helpline, which was answered by a real person and they gave me excellent advice.
4 September 2025
Reply from VeinCentre - Bristol
Hi Beverly,
Thank you for your lovely review. It’s great to hear you felt confident from the outset and that our helpline was able to help quickly when you needed advice.
Best wishes,
Dilly
Appointment
A friendly and professional experience made to feel at ease from the start.
22 September 2025
Reply from VeinCentre - Bristol
Hi there, thank you for your lovely feedback. We’re so glad that you felt at ease from the moment you arrived and that your experience was friendly and professional throughout. We really appreciate you taking the time to share your thoughts.
Best wishes,
Dilly
My legs look 20 years younger.
I was apprehensive about having treatment to my legs but the staff at the Bristol Centre were so friendly and professional. The nurses were brilliant and Dr Bratby was great at explaining the entire procedure from start to finish. I’m delighted with the results. Thank you to all the staff who made my visits a pleasure. I’m delighted with my ‘new legs’.
10 October 2025
Unprompted review
Reply from VeinCentre - Bristol
Hi Ellie, thank you for your lovely review. We’re so pleased to hear that our Bristol team helped put you at ease and that Dr Bratby and the nurses provided such clear explanations throughout.
It’s fantastic that you’re so happy with your results, we love hearing that your legs feel 20 years younger! Thank you again for your kind words.
Warm regards,
Dilly
I walked out happy
I have been very pleased with my treatment and aftercare at The Vein Centre.
My Consultant Mark Bratby was excellent, he put me at ease and gave me all the information I needed to know about the procedure. I felt I was in very safe hands throughout my 2 appointments.
My leg feels so much better now and is already starting to improve in its appearance. By next February I will be much more confident in wearing shorts!
Thank you 😄
10 October 2025
Unprompted review
Reply from VeinCentre - Bristol
Hi Louise, thank you for your lovely review. We’re so happy to hear that you Walked Out Happy after your treatment, that’s exactly how we want our patients to feel! It’s wonderful that you felt in such safe hands with Mr Bratby and that his care and clear explanations helped put you at ease throughout your appointments.
We’re delighted your leg is already feeling better and looking improved, and we love that you’re already looking forward to wearing shorts with confidence next year. Thank you again for sharing your experience.
Warm regards,
Dilly
Was made very welcome & everything was…
Was made very welcome & everything was explained thoroughly from start to finish in a pleasant environment !
13 September 2025
Reply from VeinCentre - Bristol
Hi Joanne, thank you. We’re delighted you felt so welcome and well-informed throughout your visit, that’s exactly what we aim for.
Warm regards,
Dilly
Wonderful experience
It was pleasure and efficient arranging an appointment and visiting the consultant. Payment was processed effectively and my surgery has been booked..
2 September 2025
Reply from VeinCentre - Bristol
Hi Sagren,
Thank you for your kind feedback. We’re delighted to hear you found the process efficient and reassuring, and that your surgery is now booked. We’ll look forward to welcoming you back and supporting you through the next steps of your treatment.
Wishing you all the best,
Dilly
Consultation
Consultation confirmed my worries but was put at ease. Friendly, informative & procedure date booked. Being kept well informed with emails & patient information pack.
29 August 2025
Reply from VeinCentre - Bristol
Hi Julie,
Thank you for your lovely review. We’re so pleased to hear that you felt reassured throughout your consultation and that the information and booking process helped put your mind at rest. We look forward to supporting you through your treatment journey.
All the best,
Dilly
The care and attention I received was…
The care and attention I received was excellent.
Everything was explained and I was made to feel very relaxed
9 May 2025
Reply from VeinCentre - Bristol
Hi there,
Thank you for your kind words! We’re delighted to hear that you felt well cared for and relaxed during your visit. It’s always our priority to ensure that everything is clearly explained and that you feel at ease throughout the process.
Best wishes,
Dilly
All the staff were very professional
All the staff were very professional, yet friendly. They put me at my ease. I am very happy with the results of the treatment and would happily recommend the VeinCentre.
19 July 2025
Reply from VeinCentre - Bristol
Hi Claire,
Thank you so much for your wonderful review! We’re thrilled to hear you’re pleased with the results. It’s always our goal to make patients feel confident and comfortable, and we’re so happy we succeeded with you. Your recommendation means the world to us!
Best wishes,
Dilly
I am still a bit disappointed with the results
I am still a bit disappointed with the results of treatment, although I know it can take up to a year for the final result to be achieved, so I just have to be patient.
Everything was fine at the Practice and everyone was very efficient and helpful, maybe apart from the Nurse who administered my last blood thinning injection, because this caused a large area of bruising, which had not been the case with the first injection at all.
15 July 2025
Reply from VeinCentre - Bristol
Hi Judy,
Thank you so much for sharing your experience. We’re really sorry to hear that you’re feeling a bit disappointed with the results so far. You’re absolutely right, it can take time for the full benefits of treatment to develop, and we appreciate your patience during this process.
We’re glad to hear you found the team helpful and efficient overall, though we’re sorry to learn about the bruising after your final injection. Your feedback will be shared with our team so we can continue to maintain the highest standards and learn from your experience.
A member of our team will be in touch to check-in and see how you’re getting on and to see if there's anything else we can do to help. We are here to support you every step of the way and want to make sure you feel reassured and confident with the results.
Best wishes,
Dilly
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.