Warm welcome on arrival from Michelle, offered drinks and chatted to me before going into the Consultation. Nurse, sorry can’t remember her name was friendly and put me at ease and took me... See more
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Location
Switch locationGranite Building, 6 Stanley Street, L1 6AF Liverpool, GB
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My followup appointment went well with dr Edwards lake,he went through everything with me and made me so relaxed,and his assistant Julie was amazing so helpful and kind.the service i got today was100%... See more
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Follow up appointment today, rescanned, given full explanation of next treatment plan. Further injections given, with after care advice. The whole procedure to treat my varicose veins in both legs h... See more
Company replied
My third visit to the Vein Centre and as always 5 star. A lovely welcoming environment, felt totally relaxed whilst having my veins treated as the nurse totally distracts you by chatting to you and... See more
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Company details
- #8 of 24 best companies in Medical centre
Written by the company
VeinCentre are the UK's largest vein specialist with over 40 clinics nationwide. Varicose Veins | Thread Veins | Venous Ulcers
Contact info
Granite Building, 6 Stanley Street, L1 6AF, Liverpool, United Kingdom
4.6
Excellent
28 reviews
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Replied to 100% of negative reviews
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Warm welcome on arrival from Michelle
Warm welcome on arrival from Michelle, offered drinks and chatted to me before going into the Consultation.
Nurse, sorry can’t remember her name was friendly and put me at ease and took me into see Mr Lake.
Mr Lake asked me various questions and I was able to convey with my age and the long standing problems I wasn’t very certain that anything could be done.
After the scans he gave me all the information and answered my concerns and said it was possible to improve my veins giving me full details of the scans.
I was very pleased with the consultation and went back to Michelle to find a date that would fit in with the extra travel coming from the Isle of Man, boat and plane times. We were able to sort out for the Procedure to be done on Monday 21 September at 1.30 pm. Booked the Plane to fly over and Boat to go back before we left.
Did the necessary paperwork and paid the deposit.
20 July 2026
Reply from VeinCentre - Liverpool
Hi there,
Thank you for sharing your experience. We're so pleased the team made such a positive impression and took the time to answer all of your questions.
We're also glad we could help coordinate your appointments around your travel from the Isle of Man, and we look forward to seeing you again for your procedure.
Best wishes,
Dilly
Reply from VeinCentre - Liverpool
Hi Kathryn,
Thank you for your kind words. It's lovely to hear you found the team friendly, knowledgeable and efficient, and that you felt at ease throughout your appointment.
Best wishes,
Dilly
My consultation at the vein centre was…
My consultation at the vein centre was good put me at ease and they explained everything very clearly 👍
22 June 2026
Reply from VeinCentre - Liverpool
Hi Suzy,
Thank you for your lovely review. We’re delighted to hear the team helped put you at ease and explained everything clearly.
Best wishes,
Dilly
My followup appointment went well with…
My followup appointment went well with dr Edwards lake,he went through everything with me and made me so relaxed,and his assistant Julie was amazing so helpful and kind.the service i got today was100%, I would recommend the vein centre if you want your vein done,in liverpool Stanley street, thanks P.wright 😘👍
29 June 2026
Unprompted review
Reply from VeinCentre - Liverpool
Hi Paul,
Thank you for your lovely review. We’re delighted to hear your follow-up appointment went so well and that Dr Edward Lake and Julie helped you feel relaxed and well looked after throughout.
We really appreciate your recommendation and are pleased you had such a positive experience with the Liverpool team.
Best wishes,
Dilly
Friendly helpful staff
Friendly helpful staff, put me at ease. Reasonable prices for private treatment. Excellent communication prompt service. Recommend 👍
11 May 2026
Unprompted review
Reply from VeinCentre - Liverpool
Hi Liberty,
Thank you for your kind review. We’re delighted to hear the team made you feel at ease and that you found the service friendly, helpful and efficient throughout. We really appreciate your recommendation.
Best wishes,
Dilly
Follow up appointment today
Follow up appointment today, rescanned, given full explanation of next treatment plan. Further injections given, with after care advice.
The whole procedure to treat my varicose veins in both legs has been a positive experience, carried out by knowledgeable practitioners who put me totally at ease.
Will highly recommend the vein centre.
4 May 2026
Unprompted review
Reply from VeinCentre - Liverpool
Hi Anne,
Thank you for your lovely review. We’re so pleased to hear your treatment journey has been a positive one and that you felt fully informed and comfortable throughout. Your recommendation means a lot to the team.
Best wishes,
Dilly
Informative and professional
Informative and professional, answered all
My concerns and made me feel at ease.
3 March 2026
Reply from VeinCentre - Liverpool
Hi Eddie,
Thank you for your kind review. We’re glad the team were able to answer your concerns and help you feel comfortable and reassured during your visit.
Best wishes,
Dilly
Professional ,friendly ,caring experience
I found edward and julie ,so welcoming and supportive ..expkained everything to me ,helped calm my nerves as i was a bit nervous . Such a nice friendly enviroment , very professional and caring manner
3 March 2026
Reply from VeinCentre - Liverpool
Hi Zoey,
Thank you for your lovely feedback. We’re so pleased Edward and Julie were able to support you, explain everything clearly and help calm your nerves. It’s great to hear you felt comfortable and well cared for during your visit.
Best wishes,
Dilly
I was very well informed and the staff…
I was very well informed and the staff were very friendly made me feel at ease from the moment I entered the building staff answered all my questions including the receptionist who also was well informed and answered my questions
24 January 2026
Reply from VeinCentre - Liverpool
Hi Elaine,
Thank you for your kind feedback. We’re pleased to hear you felt well informed and supported by everyone, right from reception through to the clinical team. Making sure all questions are answered is so important to us.
Best wishes,
Dilly
The staff
The staff! Both my consultant and nurse were incredibly warm, welcoming and reassuring but in particular my nurse at the Liverpool clinic. She went out of her way to make conversation, put me at ease and I was honestly made to feel so comfortable.
8 December 2025
Reply from VeinCentre - Liverpool
Hi Rebecca,
Thank you for your kind feedback. We’re delighted to hear how supported and comfortable you felt, especially with the nursing team at the Liverpool clinic. Your words will be greatly appreciated.
Best wishes,
Dilly
Lovely clean building warm friendly…
Lovely clean building warm friendly staff that were knowledgeable and kind and made me feel at ease throughout the process
29 September 2025
Reply from VeinCentre - Liverpool
Hi Debbie,
Thank you for your kind feedback. We’re delighted to hear that our building and staff made you feel welcome and at ease throughout the process. It’s great to know you had a positive experience.
Best wishes,
Dilly
VeinCentre Liverpool - You will not be disappointed.
I visited 3 times from first consultation to procedure and follow up. Extremely positive experience and would recommend highly - just wished I has done it sooner. From reception, to nursing to consultant made me feel welcome, at ease, and treated with respect. Fully advised throughout during the visits and with excellent communication via email with clear support and contact should that be necessary.
27 October 2025
Unprompted review
Reply from VeinCentre - Liverpool
Hi there, thank you for taking the time to share your detailed review. We’re thrilled that you had such a positive experience across all your visits. It’s wonderful to know that the whole Liverpool team made you feel welcome, informed, and supported throughout your treatment journey.
Warm regards,
Dilly
5 star, 100% recommend!
My third visit to the Vein Centre and as always 5 star.
A lovely welcoming environment, felt totally relaxed whilst having my veins treated as the nurse totally distracts you by chatting to you and making you feel at ease.
Happy with the results of my treatment, definitely recommend.
27 October 2025
Unprompted review
Reply from VeinCentre - Liverpool
Hi Debbie, thank you so much for your lovely review. We’re delighted to hear that each of your visits has been such a positive experience and that you felt relaxed and well looked after throughout. It’s wonderful that you’re happy with your results, thank you for your continued trust and recommendation.
Warm regards,
Dilly
A positve consultation
The staff made my first consultation very welcoming and put me at ease. The consultant was very friendly and explained the whole process and what my expectations would be. I'm looking forward in starting the treatment and hopefully have the desired outcomes.
30 August 2025
Reply from VeinCentre - Liverpool
Hi Linda,
Thank you for your feedback!
We’re so glad to hear your first consultation felt welcoming and put you at ease. It’s wonderful to know the consultant explained everything clearly and gave you a realistic idea of what to expect. We look forward to supporting you through your treatment journey and helping you achieve your desired results.
Best wishes,
Dilly
Had the final part of my procedure 2…
Had the final part of my procedure 2 months ago. Bruising is minimal and appearance improved.
2 June 2025
Reply from VeinCentre - Liverpool
Hi Alison,
It's great to hear everything went smoothly and you're seeing positive results. Thank you for sharing your experience.
Best wishes,
Dilly
Reply from VeinCentre - Liverpool
Hi Annette,
Thanks for your lovely feedback! We're so pleased to hear you found the experience both relaxing and informative. We loved welcoming you.
Best wishes,
Katie
Admin failings 🥴
Consultation itself was better than fine, polite receptionist, chatty nurse and helpful Doctor 👍
But, the report I received was clearly for someone else and, having replied to the email to which it was attached, I've heard nothing 🤦♂️
Unacceptanly less than professional on two administrative counts - not at all pleased 🥴
9 June 2025
Reply from VeinCentre - Liverpool
Hello Peter,
Thank you for taking the time to share your feedback. We are so sorry to hear about your experience. We take matters like this very seriously, and want to reassure you that your concerns are being looked into by our team as a matter of urgency. One of our patient advisors will be in touch with you as soon as possible.
We appreciate your patience in the meantime, Best wishes,
Katie
I had a great experience
I had a great experience. Quick appointment time. Lovely and informative staff. Had the treatment on my veins which was a pain free experience just a little uncomfortable and the doctor and nurse were very informative throughout the procedure. Only had the treatment yesterday so I can comment at the moment on my recovery or what the veins will look like at the end of my treatment. All good at the moment
9 June 2025
Reply from VeinCentre - Liverpool
Hi Karen,
Thank you for your kind review, we’re so pleased to hear your feedback, especially with our lovely team. We’re glad to hear everything has gone well so far. We’re here for you every step of the way and we are looking forward to seeing your results!
Wishing you the best,
Katie
Pleasant staff
Staff are all very helpful, Polite and reassuring as I was apprehensive on the day of my appointment. They made feel at ease. The consultant was lovely talked me through the various stages of my treatment.
3 February 2025
Reply from VeinCentre - Liverpool
Hi Vicki,
Thank you for sharing your experience! We're so glad our team could make you feel at ease and help you through the process. Your comfort is our top priority, so we are so happy to hear your feedback.
Best wishes,
Katie
Consultant explained in detail
Consultant explained in detail, what outcome to expect and the procedure. Staff very friendly and knowledgeable. Put you at your ease . Could not fault.
15 January 2025
Reply from VeinCentre - Liverpool
Hi there,
Thank you for your kind review! We're delighted to hear that our consultant and team provided you with clear information and a reassuring experience. If you have any other questions, please don't hesitate to ask!
Best wishes,
Georgina
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