I wish I knew about this site before I bought from this company. I put in my order on June 7th 2022 and still waiting. I have sent multiple emails, DM/messages on social media and no response. I under... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered the pearl heart cardigan on the 9th August, delivered today on the 1st September. Was worried it wouldnt come as i had emailed and received no response. Gorgeous cardigan, good quality. Really... See more
Says it’s a uk company but everything ships from China and takes a long time. The quality is ok but the sizing is tiny. Customer service does respond in the chat which is good. I’m generally just susp... See more
Ordered a dress nearly 3 weeks ago- not received despite several ‘dispatch’ notices by email. Comment made on Instagram asking for info- they just ‘liked’ it with no response. Seeing reviews below I a... See more
Company replied
People also looked at
Ne response from Velantris
I placed an order on 25 July 2021. The order never progressed. I have tried on numerous occasions sent messages to their contact email. When I check the order status it just says order placed. Order 6238 what happened?
6 September 2021
Unprompted review
Reply from Velantris
Dear Beverly,
Thank you for taking the time to leave us a review. First of all, we'd like to apologies for any inconvenience caused and we hope you are happy this has been resolved.
Since your order got lost in transit and we then issued a refund, we have started working with a new shipping supplier to avoid orders getting lost in the mail.
We are sorry you are no happy with our customer service. We are a small team and aim to reply to all emails as fast as possible and your refund was issued as soon as the shipping company we were working with at the time notified us they have stopped shipping to SA.
Ordered the pearl heart cardigan on the…
Ordered the pearl heart cardigan on the 9th August, delivered today on the 1st September. Was worried it wouldnt come as i had emailed and received no response. Gorgeous cardigan, good quality. Really pleased so ive just ordered another one😀
1 September 2021
Unprompted review
Ordered a dress nearly 3 weeks ago… where is it?
Ordered a dress nearly 3 weeks ago- not received despite several ‘dispatch’ notices by email. Comment made on Instagram asking for info- they just ‘liked’ it with no response. Seeing reviews below I am very worried. I shall be requesting refund - if it ever arrives
13 July 2021
Unprompted review
Reply from Velantris
Hi Helene, we are sorry you haven't received a reply. We have not received any emails from you. Please email at customerservice@velantris.com or contact our live chat support so we can look into this for you immediately.
Lovely clothing range
Lovely clothing range, everything just a little different, love the knits and tees.
17 May 2021
Unprompted review
DO NOT BUY FROM HERE!!!
DO NOT BUY FROM HERE!!!
I ordered 2 cardigans from this company and received them this morning.
They are NOTHING like the ones on the website. Quality is very poor and they're not even the same colours!!
I commented on their fb page about it and they deleted my comments!! I tried to contact them via messenger but they've blocked ne!!
This company says they are all"british based"...WRONG...!!! THESE were made in China 🇨🇳 as I saw on the label where they were posted from!!
Don't buy!!!🤬🤬🐶
29 April 2021
Unprompted review
Reply from Velantris
Dear Joanne, we are sorry to hear you aren't happy with the quality of your items. We will take your feedback into account and address any quality issues. We have sent you a prepaid postage label as you requested via email. We hope this resolves the matter. Kindest Regards, Team Velantris
Yeah! ;)
Kindness and quick reply (customer service) deserve a plus! Without any doubt! Strongly recommended! 😊
14 April 2021
Unprompted review
Poor quality, not a UK based company
Not a UK based company, shipped directly from Hong Kong
Poor quality, doesn't match the price and sizing comes up small despite measuring myself and using size guide
6 April 2021
Unprompted review
Reply from Velantris
Dear Alison,
Thank you for taking the time to leave us a review. We take our customer feedback very seriously.
We are in fact based in Epsom, Surrey. However, some of our products are shipped directly from our suppliers' premises abroad in order to keep our prices as accessible as possible and offer free shipping to all our customers globally.
If you are unhappy with the item you received you can return it for a full refund to our returns address in Epsom. In case the item you received is faulty we will of course cover the cost of your return.
Love my “sheep” cardigan
Love my “sheep” cardigan - quirky, cosy and exactly as described - very pleased. Delivery was quick and efficient. I would definitely recommend to others and will certainly purchase from this company again
27 February 2021
Unprompted review
Great customer service
Great customer service. Very impressed with the speed of a return I made, much faster than anticipated abs great communication.
27 February 2021
Unprompted review
THIS IS A DROPSHIPPING COMPANY - AVOID
This is a dropshipping company - something they don't make clear on their website. If I'd known I wouldn't have purchased from them. You can buy the exact items they sell elsewhere online yourself for much cheaper and cut these unnecessary middle men out - delivery time will be faster and you will save money!
21 February 2021
Unprompted review
Says it’s a uk company but...
Says it’s a uk company but everything ships from China and takes a long time. The quality is ok but the sizing is tiny. Customer service does respond in the chat which is good. I’m generally just suspicious as I only shopped there to support a uk business and it’s not very clear the items will come from China. I also tried to post a review on my items (not negative, just to call out the sizing issues) and it was never listed. Overall not a very transparent brand.
6 February 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.