Ciao Velasca, High quality shoes! Scarpe di alta qualita. The materials,quality, construction, fit and comfort. Excellent craftsmanship. The unboxing is rustic and elegant with shoe pouches for tra... See more
Company replied
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See what reviewers are saying
Having track this order request was very satisfied with it's timely delivery. Regardles of it's international route. Jacket received was Jacket shown with quality and fit as stated per size chart. I... See more
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Very timely delivery Always great when shipments arrive on time and better still when early. These shoes were really bought for fall/winter with strong vibram sole, but they are both comfortable and... See more
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I bought my first pair of velasca driver shoes 5 years ago. I love the quality, reminding me of my Prada driver shoes from 15 years ago when I lived in Switzerland. The quality of leather, the workm... See more
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Company details
- Shoe shop
- also in
- Clothing Shop
Written by the company
We create refined footwear and clothing that represents the expression of finest Italian craftsmanship. Every detail tells the story of our love for timeless style, through which you can see and sense authentic Italian feeling. Our first love was shoes. We started off looking for shoes for ourselves - in search of both beauty and quality - so we headed straight to the artisans in Montegranaro, Le Marche, Italy’s oldest shoemaking district. Enamored by Italian craftsmanship, we expanded our collection. We went deep into researching the origins behind every new piece: where the tradition began, where to find the relevant expert craftspeople. And we found them - all over Italy. That’s where our clothing collection began.
Contact info
Via San Martino 14, 20122, Milano, Italy
- +390230457307
- ciao@velasca.com
- velasca.com
4.5
Excellent
7k reviews
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Reply from Velasca
Ciao Fabian,
Thanks for your kind words! We're happy to know you had a positive experience in our store.
Best regards, Team Velasca.
I was helped quickly with my size…
I was helped quickly with my size question from customer service, I ended up ordering two different sizes against the advice of customer service, and when I received them, the size I was advised to get was correct, the piece is magnificent. I wore it for the first time in public yesterday and I got so many compliments. Women were touching my sleeve to feel the fabric. Priced fairly, exceptional Fabric and craftsmanship, I am extremely happy with my purchase. It fits in well with my Brunello and Loro pieces.
26 February 2026
Reply from Velasca
Ciao Joel,
we’re delighted you chose Velasca. We hope your new purchase gives you great satisfaction day after day. We look forward to seeing you again soon.
Warm regards from the entire Velasca team
Very nice Penny Loafers!
Very comfortable and nice looking Penny loafers! I bought a half size up from my regular size. I have several Velasca shoes and for me I've found them to run a bit small.
25 February 2026
Reply from Velasca
Ciao Brian,
Thank you so much for your positive review! We're thrilled that you enjoyed our service and products.
Best regards, Team Velasca.
Reply from Velasca
Ciso Stephen,
We're pleased to hear that your purchase was satisfying. Thanks for your trust! Best regards, Team Velasca.
Poor after sales service
Changed review to one star following response from company ( this response only follows from me being forced to leave a trust pilot review!) response back from company was basically to say no manufacturing error and trousers are under to much tension!! They Fit perfectly! And only worn twice!! Still waiting a reply
Purchased trousers just before Xmas which I love .Having only worn twice noticed seem coming away. Contacted company on 21st February and they promptly replied within 24 hours, requesting images of fault. Replied to their request 24 hours later but have had no updates. Have now chased on 2-3 occasions but not getting a reply just an email response saying we will be back in touch. So still waiting for an update almost a fortnight later with no communication whatsoever. Very disappointed in customer service and having the need to put on a trust pilot review which seems to be the only way to get a reply from companies these days.
21 February 2026
Unprompted review
Reply from Velasca
Hi Steven,
thank you for taking the time to share your experience with us. We’re really sorry to hear about the issue with the trousers. We’re glad to know that you like them, but we completely understand how disappointing it can be when something doesn’t meet expectations.
Sometimes these checks can take a little time as our team carefully reviews the case to understand the best way to assist. That said, your feedback is very important to us and helps us improve day by day. We truly care about doing things well, always.
A member of our Customer Care team will be in touch with you shortly to provide an update and make sure we find the best possible solution together.
Best,
Team Velasca
Exceptional customer service that went…
Exceptional customer service that went above and beyond and delivered what now will be a staple of my formal wear.
Went out of their way to deliver loafers before my wedding. 10/10
20 February 2026
Reply from Velasca
Ciao Matt,
Thanks for your kind words! We're happy to know you had a positive experience in our store.
Best regards, Team Velasca.
Belt has not arrived.
Have not received belt but keep hearing that it will be here in a day. It appears to be stuck in Tennessee.
18 February 2026
Reply from Velasca
Hi Kristie,
We’re really sorry to read this — not having clear information about your delivery is frustrating, and it’s not the experience we want you to have with us.
We know how important it is to receive timely and precise updates, and when this doesn’t happen, it understandably creates uncertainty and disappointment. Your feedback is truly valuable and helps us improve day after day. We care deeply about getting things right, always.
One of our Assistant is already in touch with fedex to know more and help you receive the parcel in no-time.
A warm greeting from the entire Velasca team
Reply from Velasca
1. Hello,
thank you so much for choosing Velasca! We’re truly happy you placed your order with us and hope your purchase brings you comfort and style every day.
Warm regards from the entire Velasca team
Great pair of shoes
Great pair of shoes. Exactly like advertised. Quick shipping and lovely user experience.
17 November 2025
Reply from Velasca
Hello,
thank you so much for your kind words! We’re delighted to hear that your shoes were exactly as advertised and that you enjoyed the overall experience, from browsing to quick delivery.
We put a lot of care into making sure our products truly reflect what customers see online, and that every step of the journey feels smooth and enjoyable. Knowing that this came through makes us very proud.
We hope to welcome you back soon for your next pair.
All the best,
the Velasca team
Fantastic shoes
Fantastic shoes, highest quality. Customer Service is excellent, and ordering in the US has been no problem at all.
11 February 2026
Reply from Velasca
Hi,
We really appreciate your positive feedback.
Thank you for choosing our products!
Best regards,
Velasca team.
A very horrible online order…
A very horrible online order experience. I placed a shoe order on January 28th and I still have no updates on when the order will be shipped. I was told that a technical issue occurred in their system that prevented them from viewing my order and that it wasn’t directly their fault. Who else would be responsible for the system that they put in place? They keep saying that the order will be shipped as soon as possible and yet still no updates nor shipping confirmation.
It seems that there’s no intention to act, just a lot of reasoning even though the credit card payment was processed in record time.
A very frustrating experience.
Order: US-65184
UPDATE (Feb 24): More excuses provided citing a series of technical issues, backlog of operations, a weather alert issued for national security reasons, and warehouse closure. Quite an elaborate narrative but still no action after nearly a month. Don’t trust this company with online orders.
28 January 2026
Unprompted review
Reply from Velasca
Hi Jon,
We’re very sorry to read about your experience and the lack of updates regarding your order.
Regardless of the cause, this is our responsibility and not the experience we want for our customers.
One of our Assistant is already working on this and will personally check your order status with our logistics team and provide you with a clear and concrete update as soon as possible. And of course ensure a fast delivery.
We truly appreciate the opportunity to make this right and hope to restore your confidence in us.
A warm greeting from the Velasca team
Very smooth handling of selection
Very smooth handling of selection, shipping, customs. The product is beautiful and comfortable.
10 February 2026
Reply from Velasca
Ciao Vladimir,
Thank you so much for your positive review! We're thrilled that you enjoyed our service and products.
Best regards, Team Velasca.
The sales team was very patient
The sales team was very patient, helpful ,and accommodating. The products are *****. I am looking forward to visiting again in the future. Thank you,Ken
29 January 2026
Reply from Velasca
Hello,
Thank you so much for your enthusiasm. We're delighted that everything lived up to expectations. Comments like yours give us great motivation to continue to do better.
Best regards,
The Velasca team
Poor customer support
Poor customer support. Poor attention to detail on products. I received a brand new jacket with loose threads and loose button. The jacket is beautiful and have very soft material. However, better customer support and verifying items stitching is good a required.
3 February 2026
Reply from Velasca
Hello,
thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your experience did not fully meet your expectations.
At the same time, we’re glad to hear that you appreciated the design and the quality of the material. Our garments are handmade, and while we strive for the highest standards, small imperfections can occasionally occur as part of the artisanal process. That said, we always want to make sure every customer feels supported and satisfied. Our customer support team confirms that they replied to your request within 48 hours, answering all your questions and offering solutions to address the situation and meet your needs.
Your feedback is important and helps us continue improving both our products and our service.
All the best,
the Velasca team
I recently happened to be in Milan and…
I recently happened to be in Milan and tried a pair of beautiful shoes in Bottega. My size wasn't available but upon hearing I live in New York the very courteous person in charge organized to have the correct shoes sent to that address. I was assisted throughout by the Velasca American Team and received them as promised. Great product, great service. I will definitely buy again.
4 February 2026
Reply from Velasca
Hello,
thank you so much for your wonderful feedback! 😊 We’re thrilled that, even with your size not being available in store, our team was able to organize delivery to New York and provide support throughout. It’s fantastic to hear that both the product and service met your expectations. We can’t wait to welcome you back for your next purchase!
All the best,
the Velasca Team
Reply from Velasca
Hello,
thank you for your feedback! 😊 We’re thrilled to hear that the packaging was pristine and that everything fit perfectly. Comments like yours truly motivate us to keep delivering the best experience possible.
All the best,
the Velasca Team
Dishonest no comms
Left a review yesterday, they replied saying would sort the refund in 24 hours, no email, no comms, been over 3 weeks and no delivery
These are scammers !!
11 February 2026
Unprompted review
Reply from Velasca
Ciao Jordan,
We’re truly sorry to read about your experience. This is of course not the level of service we want to provide.
Regarding the lost package, we want to clarify what happened: unfortunately, in cases like this there are sometimes bureaucratic steps and timing that need to be respected. We had already started taking action after your first private report, even before your very first review. We are truly sorry that this caused such a significant inconvenience, but please rest assured that everything has now been fully resolved and refunded.
Your feedback is very important to us and helps us improve day after day. One of our assistants has already replied and is taking care of all aspects of this situation. Thank you for giving us the opportunity to listen, and we hope we can still turn this around and provide a positive experience.
A warm greeting from the whole Velasca team
Love the velcro shoes
Love the velcro shoes. However, your website it's not efficient. I had put a “notify me” and never received anything. This purchase happened because of pure instinct I looked for the shoes on google. Not even of your website they pop ups
30 January 2026
Reply from Velasca
Hi Patricia,
Thank you for your feedback. We're happy to hear you enjoy our products!
We apologize for the inconvenience with the "Notify Me" feature on our website. Sometimes, notifications can end up in your spam or junk folder, so we recommend checking there as well.
We appreciate your input, as it helps us improve our services. For any further questions or assistance, please don't hesitate to contact us!
Best regards
Velasca Team
Reply from Velasca
Hi Ranald,
We know how important it is to receive timely and precise updates, and when this doesn’t happen, it understandably creates uncertainty and disappointment.
One of our assistance has already in touch with Fedex to know more about this delay and solve the issue so you may have your parcel delivered smoothly and as fast as possible.
Thank you for giving us the opportunity to listen and step in. We hope we can turn this experience around for you.
A warm greeting from the entire Velasca team.
Reply from Velasca
Hello Tarik,
Thank you so much!
It's a pleasure to hear that our service met your expectations.
Best regards,
Team Velasca.
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