Had an issue with a next day delivery, items didn’t arrive. Spoke to customer service who not only got it to me next day but included extra items by way of an apology. Swift response also. Very impres... See more
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Really like this brand and product, the website is really user friendly, and offers are great! Customer service reps are always so friendly and helpful. I had a problem with a delivery, and the firs... See more
Functionality of the Web platform is a little limited, no mobile apps available either....but all in all a very good exchange. Been carying out bulk exchanges seamlessly here since I entered the crypt... See more
Company replied
One of the better exchanges out there. I still feel the higher limits on transaction size is a bit restrictive. Great service all the same
Company replied
Company details
Written by the company
Velo Trust is a boutique cryptocurrency swap platform, providing over a hundred digital assets for a seamless exchange, at the best market rate. Operating first as an escrow and OTC desk since 2014, Velo Trust is partnered with large and reputable cryptocurrency services, such as Binance, Swapzone, Coinomi, Huobi, Exodus, Uniswap, etc. Our support team checks Trustpilot on a regular basis. For more effective feedback and quick solution, if any, please follow the recommendations below: - Provide the ID of your transaction, if you have any issues with one. - Describe your experience in details, with proofs. - Be polite and respectful. Estimated time of answer is up to 2 working days.
Contact info
125 Old Broad Street, EC2N 1AR, London, United Kingdom
- support@velotrust.com
- velotrust.com
You should know
4.6
Excellent
24 reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Issue resolved immediately
Had an issue with a next day delivery, items didn’t arrive. Spoke to customer service who not only got it to me next day but included extra items by way of an apology. Swift response also. Very impressed
15 February 2024
Unprompted review
Great product, excellent customer service
Really like this brand and product, the website is really user friendly, and offers are great!
Customer service reps are always so friendly and helpful. I had a problem with a delivery, and the first time I called, they offered a complimentary product while the grace period with the courier was still active, and the follow up call was the same - friendly, warm interaction and they helped solve my issue promptly.
5 February 2024
Unprompted review
Helpful customer service
When i experienced a problem which was with the courier The help team at Velo have been great from start to finish .Prompt replies and a willingness to listen and help their customers .Really happy with the service
6 November 2023
Unprompted review
Velo Trust has continually served me…
Velo Trust has continually served me well through out my time using them
9 June 2022
Unprompted review
Reply from Velo Trust
Thank you for your positive review Kris.
Great exchange
Great exchange, I have been a long time user and wish the bonus could be extended to existing users like myself
9 May 2022
Unprompted review
Reply from Velo Trust
Thank you for your positive review Maynard.
Amazingly simple and perfectly…
Amazingly simple and perfectly executed. Thanks!
4 May 2022
Unprompted review
Reply from Velo Trust
Thank you for your positive review Tim.
Best platform for large exchanges hands…
Best platform for large exchanges hands down
19 April 2022
Unprompted review
Reply from Velo Trust
Thank you for your positive review Jaba.
Thanks for the bonus
Thanks for the bonus, you have a new customer! Love exchange process
4 April 2022
Unprompted review
Reply from Velo Trust
Thank you for your positive review tj, glad you took part.
very good exchange
very good exchange, I'd especially recommend as there is a bonus promo for first time users, I got 40% more usdc swapping my btc this morning! much thanks
14 March 2022
Unprompted review
Reply from Velo Trust
Thank you for your positive review and recommendation Vakilesh.
Been a loyal velotrust customer for…
Been a loyal velotrust customer for about 2 years now and I can say they are getting better with time. I've witnessed large improvements in their platform, service offerings and even customer care
7 March 2022
Unprompted review
Reply from Velo Trust
Thank you for your positive review Yeti, we promised a continued high level of service delivery.
All you need in an exchange for medium…
All you need in an exchange for medium to large scale exchanges, just no fiat currency support. That being the largest drawback to me, not something I'm complaining about though.
7 March 2022
Unprompted review
Reply from Velo Trust
Thank you for your positive review Tory.
Superb exchange
7 March 2022
Unprompted review
Reply from Velo Trust
Thank you for your positive review Sari.
Super exchange fast swaps so clearly…
Super exchange fast swaps so clearly good liquidity and allows very good trading volumes
2 March 2022
Unprompted review
Reply from Velo Trust
Thank you for your positive review Femi.
Great exchange no problems at all but I…
Great exchange no problems at all but I wish I could make direct fiat deposits to trade with
2 March 2022
Unprompted review
Reply from Velo Trust
Thank you for your positive review Troost.
Very good for large swaps no slippage
22 February 2022
Unprompted review
Reply from Velo Trust
Thank you for the positive review Vera
Really swift in everything
Really swift in everything! Transactions and customer service response timing im pleased
21 February 2022
Unprompted review
Reply from Velo Trust
Thank you for your positive review Tom.
Functionality of the Web platform is a…
Functionality of the Web platform is a little limited, no mobile apps available either....but all in all a very good exchange. Been carying out bulk exchanges seamlessly here since I entered the crypto space
21 February 2022
Unprompted review
Reply from Velo Trust
Thank you for your positive review Richard, we are working on improving our platforms functionality, with updates set to be released by the end of year alongside mobile applications on the IOS and google playstore.
Just want to give a special thanks to…
Just want to give a special thanks to the customer team that helped sort out a mixed up exchange I made, very good client help here.
17 February 2022
Unprompted review
Reply from Velo Trust
Thank you for your positive review Xheng.
Best exchange for block transactions
17 February 2022
Unprompted review
Reply from Velo Trust
Thank you for your positive review Yaseen.
Best thing about velotrust is the…
Best thing about velotrust is the customer service
15 February 2022
Unprompted review
Reply from Velo Trust
Thank you for your positive review blurpee.
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