Velour Garments Reviews 

2,190
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 655 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the clothing, noting that the fabrics feel premium, thick, and very comfortable for everyday wear. People also love the fast delivery times, mentioning that packages arrive quickly and without any trouble across various international locations. Though some customers noted issues with sizing and fit, finding that certain items run small or do not match the provided size chart. A few other people also felt that shipping costs can sometimes be quite expensive, and managing returns can be a bit complicated.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the amazing quality of the... See more

Quality

Clients share positive opinions on quality, consistently highlighting the premium feel and sturdy, heavy... See more

Delivery service

Users describe positive interactions with delivery_service, consistently highlighting the remarkably fast... See more

Order

Consumers express mixed feelings regarding their ordering experiences. While many reviewers report smooth... See more

Price

Reviewers highlight ambiguous aspects of price, as opinions on costs are divided. Many customers feel the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I really liked the 1000 GSM Hoodie, beautiful petroleum color, very thick, very soft in the inside and outside; I tried it on and it fits very well, long arms. I would recommend it if someone is l... See more

Company replied

Rated 4 out of 5 stars

Everything about the product itself is good, the stitching and materials are very good for the price. The delivery was quick, it took around a week for it to arrive, and the shipping was easy to track... See more

Company replied

Rated 4 out of 5 stars

Only thing to mention. The shipment was a little weird, because it said it would arrive a certain date, and it didn't, but also, i didn't really believe it would, so I knew it would only arrive on the... See more

Company replied

Rated 5 out of 5 stars

Have bought multiple items from Velour Garments and honestly, was surprised by the quality. It's very good for the price and will definitely keep coming back for more. Additionally, they have great cu... See more

Company replied


Company details

  1. Clothing Shop

Written by the company

Highest quality cut and sewn garments, handcrafted and sustainably made by textile artisans in Barcelona, Spain.

Handmade in Spain

Written by the company

Each and every garment is crafted individually by textile artisans in-house to ensure its traceability and high quality standards.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 65% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(2,190)

746 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great clothes

Great clothes! The sweat shirt "will see me out" as my mother kindly told me.

10 April 2026
Velour Garments logo

Reply from Velour Garments

Thank you so much for the support and kind words! It does help us keep improving.

Rated 5 out of 5 stars

Great price

Great price, great quality

9 April 2026
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Reply from Velour Garments

Thank you so much for the support and kind words! It does help us keep improving.

Rated 5 out of 5 stars

Good quality.

9 April 2026
Velour Garments logo

Reply from Velour Garments

Thank you so much for the support and kind words! It does help us keep improving.

Rated 5 out of 5 stars

High Quality Products and Excellent Customer Service

I bought a jogger for my teenage son from Velour Garments online and I’ve found the quality of the product is very good. My son told me it feels very comfortable on his skin as the material is organic cotton. He is very impressed about the high quality, sustainability of the product, and also likes the style too. Their customer service is also excellent to match their high-quality products. The delivery was fast, they responded to my enquiry very quickly and told me that they always strive to maintain the highest quality standards. I have a very positive and satisfactory experience with them, and therefore I will be buying more products from them. I highly recommend Velour Garments to anyone.

17 April 2026
Unprompted review
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Reply from Velour Garments

Thank you so much for the support and kind words! It does help us keep improving.

Rated 1 out of 5 stars

Indecent return price

Need to pay because size is not accurate to change the item.

8 April 2026
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Reply from Velour Garments

Hello Roman,

We are sorry to hear that.

We have reached out to you via email to get further information about the faulty item received. Please get back to us so we can sort it out.

Kind regards,

Velour Garments team

Rated 5 out of 5 stars

Fast delivery

Fast delivery

1 April 2026
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Reply from Velour Garments

Thank you so much for the support and kind words! It does help us keep improving.

Rated 2 out of 5 stars

Great product, terrible service!

First off the jet black work jacket is a really great product i wear it almost everyday now.

Then the negative part, they delivered the wrong item, thats not the end of the world, but the solution was. I had to mail them 7 separate times to even retour the wrong item. They were so mistrusting with sending the right one that it was really disparaging. I am considering not ordering again in fear of having to do it all again.

This all is a real shame because the product is amazing.

1 April 2026
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Reply from Velour Garments

Hello Justin,

We only received 1 email from you and answered straight away.

You asked to keep the wrong item sent for a price that was not viable, so we offered several options, which ended up satisfying your needs.

Velour Garments team

Rated 4 out of 5 stars

I had a couple of issues with items

I had a couple of issues with items, but customer service was very helpful both times. They gave me fair solutions and made the process easier. Over all a positive experience. Will keep buying from Velour!!

31 March 2026
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Reply from Velour Garments

Thank you so much for the support and kind words! It does help us keep improving.

Rated 1 out of 5 stars

I have neither received my order nor my…

I have neither received my order nor my money back

31 March 2026
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Reply from Velour Garments

Hello Oksana,

We have reviewed your case, and we can see that the package was delivered to a UPS access point and never picked up. Then, sent back to the carrier company offices, where we already claimed it, they have to send it back to us.

We have reached out to you via email. Please get back to us to solve this issue.

Velour Garments team

Rated 5 out of 5 stars

Great quality

Great quality

2 April 2026
Velour Garments logo

Reply from Velour Garments

Thank you so much for the support and kind words! It does help us keep improving.

Rated 4 out of 5 stars

I really liked the 1000 GSM Hoodie, but...

I really liked the 1000 GSM Hoodie, beautiful petroleum color, very thick, very soft in the inside and outside; I tried it on and it fits very well, long arms. I would recommend it if someone is looking for some cozy hoodie for the winter. I think it's over priced though.
The thick pants are nice, a little too long but the elastics on the ankles prevent it from going down; I would like the side pockets to be bigger to fit my phone nicely.
The T-shirt has very beautiful lavender color, very soft; fits nice, I would say a little short compared to other XXL from other companies, but it's ok.
What I really didn't like was the collar; it was TOO TIGHT; I felt like someone was choking me.
The shipping was ok, but I had to pay customs taxes that I didn't expect and was never noticed I had to pay.

2 April 2026
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Reply from Velour Garments

Thank you for your detailed feedback — we really appreciate you taking the time to share your experience.

We’re glad to hear you’re enjoying the hoodie and the overall quality of the garments. We also take note of your comments regarding fit, collar feel, and pocket sizing, as this helps us improve future developments.

Regarding customs, please note that international shipments may be subject to local duties depending on the destination.

Thanks again for your support.

Rated 5 out of 5 stars

Great garments

Very quick shipping and great quality!

1 April 2026
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Reply from Velour Garments

Thank you so much for the support and kind words! It does help us keep improving.

Rated 5 out of 5 stars

Excellent Quality

The pants I bought fit me perfectly in both length and size. I absolutely loved the cut, the quality, and everything about them. It was shipped quickly and was nicely packaged. I’m very satisfied and will definitely be buying more products in the future.

31 March 2026
Velour Garments logo

Reply from Velour Garments

Thank you so much for the support and kind words! It does help us keep improving.

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