VeloVixen Reviews 

Very helpful, very friendly, great choice so all good

I purchased a voucher which has never been received, I have contacted them via their website 3 times and haven’t received a refund or an explanation as to why the voucher was never sent. I have asked for a refund but keep being ignored, shoddy company

Dodgy company piggybacking of companies like clearpay to get peoples trust then not fulfill orders modern day crooks.

New owners of Velovixen are thieves. Previous owner made order from my company for 1000 pcs of padded underwear cycling panties and never paid. Now new owners refuse to give the goods back. They don't even have the shame to sell them.

I can proove that I made them, I can proove that I have delivered them. I even have some samples here in office. Tim Bland don't give a f.... because he just found this in his locker and sell without problems. Great business. Good luck Tim hope to meet you some day when no supplier would want to work with you.

I read with disgust that the directors of velovixen, now in liquidation, knew that this was happening well before Xmas 22. Yet they still sent out items knowing that could not deal with returns as was stated online and on the invoice. I need to return 2 items that are not true to size, but I find I cannot, so I'm stuck with them. Put them on eBay they say, and get a fraction of the £158 I'm out of pocket.
Shame on you for the lies you have told...you were looking to salvage your own position with the money of your customers. May your future lives reflect the way in which you have treated us.

I have returned items for a refund only for them to be returned back to me with no explanation except no returns are being accepted. Not only have I already paid for these items, I have also paid for the return postage which is considerable.
There is no answer on the phone lines and no response from two emails. This is horrendous. I am due a refund. I have tried to make a complaint also with no response. Do not use this company.

It seems that I am not alone in having experienced poor customer service from Fran and really appalling attitude. I emailed three times and even wrote a physical letter after no responses. I finally emailed from another email address and was told my original emails went into spam but no mention of having received a letter (not responded to). My problem was with the poor quality of handlebar tape. I was told it wasn't there problem and we had installed this incorrectly. I did point out that my husband is a cycle mechanic but again told it was all our own fault and nothing to do with them. The email replies were shocking from a company that apparently pride themselves in looking after their customers. The value of the handlebar tape wasn't high but it was the principle of the service and in particular the attitude in emails that I found shocking. Needless to say I won't be buying from VeloVixen again and instead buying directly from Stolen Goat and others who I'm sure have taken steps to ensure their customer service is professional.

I’d have purchased several products from Velovixen. I love their products and ethos. I have found their customer service to be responsive and helpful. A really genuine company with people who are passionate about cycling

I just purchased 2 x long sleeve jerseys, one short sleeve and a gilet and it was altogether a delightful experience. The designs, quality and fit are fabulous and even though cycling gear is universally pricey these are good value. The welcoming, friendly VV Facebook community is also a terrific place to see, hear from and share with other women cyclists. It's a great source of inspiration, experience and collective wisdom!

Poor quality cycling jersey, fabric and sizing wrong. No customer service - contact @ velovixen don’t respond to emails.
Sadly in this day not satisfactory for online purchasing.

Flakey website with incorrect delivery charges and a broken contact form. No one checking the customer support answer phone. Poor resolution of issue when, after 5 days, eventually reached a real human. A pity, as the range is good and smaller businesses need our support... But they do need to at least get the basics right.

Worst customer service ever.
Due to covid they took longer than normal to issue my goods. My parcel was stuck somewhere in the post sent an email to their customer service - response was sorry but Covid means we will be slow to respond. A week later phoned - message says do not leave a message as due to covid we will not answer, sent an IM - got a message due to covid etc. Ended up bombing their Facebook - and strangely that was monitored was told
1 I had not sent them an email (sent a copy of their response - no response)
My problem must have been fixed as they had fixed everything so please stop contacting them on Facebook.
Finally from Phil their CEO - we have posted it so not our problem any more. Please go away.
Finally got my goods and to add insult to injury they had sent the wrong size.
Worst customer service I have experienced in a very long time and I live in a country renowned for bad customer service.

Total failure!
Selling products on their www that are not in stock.
Difficulties to get the refund.
Not recommended at all.