Velthentic Reviews 453

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 363 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the product quality, finding items like socks and sunglasses to be comfortable, well-made, and effective as advertised. The website is often described as user-friendly, and some people are satisfied with the prompt delivery and helpful tracking information. Several consumers also highlight positive interactions with customer service, noting their responsiveness and willingness to resolve issues. However, a significant number of people express dissatisfaction with product sizing, often finding items to be much smaller than expected or inconsistent with standard measurements. There are also concerns regarding the quality of some products, with customers reporting items that do not match advertised descriptions or appear to be cheaply made. Delivery times can be lengthy, and some reviewers report receiving incorrect or missing items, leading to frustrating experiences with customer support.

What people talk about most

Product

Clients share ambiguous opinions on product quality and sizing, with many expressing satisfaction with items... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising the quality of items like... See more

Order

Users describe ambiguous interactions with order, with some customers expressing satisfaction and planning to... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers reporting quick and easy delivery, often... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the exceptional service, quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like the website and the product but when I received an XL top it was way too small. I am based in Australia so maybe there is a difference in sizing which I can understand. Despite this Velthentic... See more

Rated 4 out of 5 stars

I was apprehensive ordering through a FB Post. However was pleasantly surprised with the quality of these socks. They are invisible. Comfortable and dont slip, so exactly aa advertised. I'm about to o... See more

Rated 4 out of 5 stars

The items came as ordered. I haven't been able to wear them yet, so cannot attest to their durability or structure. The company was okay to work with, however, it did take a while to get the order... See more

Rated 4 out of 5 stars

They appear to be very good quality but of course, time will tell? Very disappointed there was no lens cleaning cloth included.


Company details

Written by the company

High-quality products, swift shipping, user-friendly website, and dedicated customer service. Discover the best fashion & household items delivered right to your door!


Contact info

3.4

Average

TrustScore 3.5 out of 5

453 reviews

5-star
4-star
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2-star
1-star

Replied to 86% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

They are a fraud company

They are a fraud company , I have ordered shoes 1 month back with the order # 128647, money is deducted and no delivery so far and no response from the team , they are thief and fraud

19 April 2026
Unprompted review
Rated 4 out of 5 stars

Invisible socks...

I was apprehensive ordering through a FB Post. However was pleasantly surprised with the quality of these socks. They are invisible. Comfortable and dont slip, so exactly aa advertised. I'm about to order some more.

7 April 2026
Unprompted review
Rated 1 out of 5 stars

Late clothes, terrible fit, unable to return

I ordered a set of clothes. Clothes took almost a month to arrive. They were 2 sizes smaller than any other clothes (XL means medium as best). Went to return the clothes in accordance with refund/ returns policy but the mailbox is full. Unable to return. I'm not sure if this company is a total sham.

17 May 2026
Unprompted review
Rated 5 out of 5 stars

Finally something comfortable to wear on my feet

I was sceptical because the advert was on facebook, and as previously with other suppliers on facebook when stuff comes not always as it should be, but thought I would give them a try after shop bought footsies not fitting well,
Now to the truth, don’t be sceptical, these are brilliant, extremely comfortable, hidden from sight in my shoes, and I most definitely will be buying more, it’s such a shame that other advertisers don’t follow Velthentics lead, they are trustworthy, honest, with good customer service they care, highly recommend you try them for yourselves they really are perfect .

16 May 2026
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional. Great quality and workmanship.
Sunglasses are strong and sturdy.
Excellent product.
Will definitely buy again if and when I see another pair of sunglasses I like.

16 May 2026
Unprompted review
Rated 5 out of 5 stars

ı ve bought some sunglasses and they…

ı ve bought some sunglasses and they ended up being very very loved! they arrived quickly and looked good and for this price i cant complain much. they looked better in person than in the pictures even but the little logo on the side is starting to wear of a bit so not sure how long thatll hold. fortunately they block the sun good and do what they should so i can look over the little logo not being the best quality.

3 May 2026
Unprompted review
Rated 5 out of 5 stars

Best no-show socks I ever bought !

Ordered a first set of 6 "Invisible breathable anti-slip socks" and was a bit concerned about delivery delay. Wrote to them and Emma quickly answered back and reassured me after checking the tracking.

And when I received them a few days later (within the 12 business days after placing order) : I found those socks so great that I immediately order... an extra 12 of them : best no-show socks I ever bought !

16 May 2026
Unprompted review
Rated 1 out of 5 stars

Five months?

*edit. My packages are now marked as shipped. It's unfortunate that after trying for months to handle this matter privately, the only thing that got me any results was posting a negative review.

Five months ago, I ordered several items from this place, and after resending them my address six times and enduring 20+ back and fourth emails, they still act confused as to what they're s supposed to do. They say they can't refund my money and either can't, or won't get their act together and just send me my order. At this point, I don't ever expect to get it. I give up. It's just not worth the frustration. I've never encountered a more unprofessional and ridiculous customer service interaction in my life. Wait. Ok...now that I think of it, maybe it's not the absoloute worst. But pretty close.

12 January 2026
Unprompted review
Velthentic logo

Reply from Velthentic

Hey Mr Johnson,
Thank you for bringing this to our attention, i think i found which order you are talking about and I will have our manager reach out to you to get this situation solved today!

Keep an eye on your email please.

Kind Regards Martha from Velthentic

Rated 5 out of 5 stars

Great and prompt service

I am very happy & grateful for the great pair of footwear I received, they are ideal for my swollen feet and the quality is better than I expected and these shoes will make my life a lot easier,

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Purchased an amazing winter jacket

Purchased a winter jacket - prompt customer service when the incorrect size was delivered but it was soon rectified in a very timely manner and now wearing one of the best winter jackets ever- quality, warm. Thank you

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Velthentic sunglasses

Bought a pair of Velthentic sunglasses a few weeks ago. Prompt delivery, quality is superb. The product feels and looks quality top to toe. But the best part: easily the most comfortable and best fitting sunnies I’ve ever worn - by a country mile. Already deliberating a second pair with another colour way.

13 May 2026
Unprompted review

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