Excellent customer service
Excellent customer service. Very good response when contacted and resolved my issue very fast. Totally recommended!
12 March 2026
Unprompted review
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Company details
Written by the company
Velvet Home is your trusted online shop for smart home products, lifestyle essentials, and innovative solutions that make everyday living easier. We specialize in high-quality home improvement products, smart gadgets, and practical accessories that add comfort, convenience, and style to your daily routine. Our store is built on one mission: to find, test, and deliver only the best home and lifestyle products. Every item we sell is carefully selected for quality, functionality, and value. Whether it’s a smart shower head, eco-friendly home accessory, or lifestyle upgrade, our products are chosen to save you time, improve efficiency, and enhance your home environment. Shopping at Velvet Home means more than just buying products: it means choosing tested solutions that actually work. We provide clear descriptions, practical benefits, and transparent details so you know exactly how each product fits into your life. Customers choose Velvet Home because we focus on reliability, fast delivery, and excellent service. Our curated collection makes it easier to find home essentials and smart solutions without endless searching. If you’re looking for innovative home products, smart lifestyle upgrades, or trusted household essentials, Velvet Home is your go-to source. We combine quality, innovation, and customer care to help you create a smarter, better home every day.
Contact info
Switzerland
- info@velvet-home.net
- velvet-home.net
3.6
Average
7 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Trusting
Ordered here a couple of times and the products have always come fast and are great quality, I definitely recommend !
19 December 2025
Unprompted review
Buyers beware!
Buyers beware!! Bought a shower head that was broken, no refund issued, you then do research on the company and the product and bad reviews everywhere! It took 3 weeks for the broken product to turn up. Please do not use!
8 December 2025
Unprompted review
Reply from Velvet Home
Hello there,
We are very sorry about the inconvenience. If you can provide your order number or reached out again to us we will happily take care of the issue.
Pray there is not problem with product
Won't follow up on customer queries. Have had 2 transactions and 2 issues. I'd AVOID all together. You can get most their products on Temu for 10th the price if you wanted and ironically better customer care.
Irony that reply so late ...also irony that they sent a replacement and it got lost and then the third one took over 4 weeks to arrive.. just avoid this seller!!
8 November 2025
Unprompted review
Reply from Velvet Home
Dear Tim,
Unfortunately we are unable to find an order attached with your name. You might have ordered elsewhere.
Regardless we are sorry about the situation. There are many resellers in the world selling similar product as ours, but the exact models we sell are ours and can not be found elsewhere.
If you still have an ongoing issue a product you ordered please let us know and will be happy to solve the issue.
Great attention!!
I want to congratulate the customer service team for the appropriate, prompt, and satisfying response. This is definitely the right way to build a strong and long-term relationship.
This has been my first experience with Velvet Home, but I’m confident I will consider them for future purchases. I’ve felt 100% supported and truly valued as a customer 🙂
22 July 2025
Unprompted review
I would highly recommend velvet home to…
I would highly recommend velvet home to friends and family, I purchased a smart shower head and filters and must say I wasn't disappointed with my order delivery was fast. I Had a query and they were very quick to respond back to me with answer *****
3 July 2025
Unprompted review
Shipping was slightly delayed
Shipping was slightly delayed, but customer support was on point. Product was decent for the price
15 January 2025
Unprompted review
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