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Rated 1 out of 5 stars

SCAM!! Order never received, Refund process none existent. Their email address bounce back and I just received this one their live chat response: "These people are scammers I'm sorry about that bu... See more

Rated 1 out of 5 stars

In reply to my last review, this dodgy awful company replied that I had a full refund. No I didn’t. I contacted them through email to ask where this alleged refund was and intimated they never resp... See more

Company replied

Rated 4 out of 5 stars

The customer service for Vencae is pretty decent, just tell them your problem and you can leave the chat and wait for an email response. Helped me situate not viewing my order in the tracker page.

Company replied

Rated 1 out of 5 stars

This company is scamming users as I have read similar reviewa and I believe the five star ones are fake. I ordered on August, yet I still havent received my order. They lied about sending it out and t... See more

Company replied

Company details

  1. Streetwear store

Written by the company

Streetwear brand for the bold and unique.


Contact info

2.0

Poor

TrustScore 2 out of 5

80 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Paid for fast shipping

Paid for fast shipping, over a month and order never arrived ! Seller has stopped replying!

20 December 2024
Unprompted review
Vencae logo

Reply from Vencae

Hey! If you paid for fast shipping and have yet to receive your products then this is an issue we have to fix.

email@venace.com

Rated 1 out of 5 stars

Scam,

Scam,

I would give a 0 if I could. Placed an order in October and have not received my goods. Very disappointed.

17 October 2024
Unprompted review
Vencae logo

Reply from Vencae

Hey! October seems very long ago, your package may have gotten lost in the mail. Can you contact us on email@venace.com to see if we can resolve this for you?

Rated 1 out of 5 stars

Fake Company taking money

This company is scamming users as I have read similar reviewa and I believe the five star ones are fake. I ordered on August, yet I still havent received my order. They lied about sending it out and that there was issues with the carrier but I could clearly see that it was never packed to begin with. The Customer Service only responds at the beginning to trick you and waste your time believing what they say. Later they wont answer at all, guys see this as a final warning and dont order here.

10 September 2024
Unprompted review
Vencae logo

Reply from Vencae

Hey, we're sorry that this is your experience with us, please let me know more about this. Contact us at email@venace.com, we'll give you a full refund on this order.

Rated 1 out of 5 stars

Bruh

Bruh, ordered 2 things, shirt and a belt 3 months ago, more now. Customer service was shit, slow responses. Never got my clothes, shit isnt even ready, just says ordered. I want my money back

23 August 2024
Unprompted review
Vencae logo

Reply from Vencae

Hey Miles, contact us back.- We have to resolve this for you

email@venace.com

Rated 1 out of 5 stars

They haven’t responded at all to my…

They haven’t responded at all to my emails regarding when my package would be shipped. It’s been around 5 months so, don’t order from these places their service sucks, just order from overseas.

19 November 2024
Unprompted review
Vencae logo

Reply from Vencae

Hey, did you send the email to email@venace.com? We're usually very active, and we're ready to help you asap

Rated 1 out of 5 stars

Order never received

I placed an order on September 3rd. I received a notification that I would be notified when it shipped. I have contacted them via email more than once and continue to receive messages such as "We're getting your order ready to be shipped. We will notify you when it has been sent," and "Thank you for your patience and I’m sorry for the delay with your order #6686." Latest one said "Rest assured, your order is still on its way, and we’ll continue to monitor it closely," However, two and a half months later, and I still have no order.

3 September 2024
Unprompted review
Vencae logo

Reply from Vencae

Hey, that seems to be way longer than our shipping times. Your package may have gotten lost in the mail, and i understand your frustration. Please contact us at email@venace.com if you haven't already, let us know that you're here from trustpilot and we'll forward you for a full refund

Rated 1 out of 5 stars

Absolute disgusting company

Absolute disgusting company, sent 1 item from a 1 item order, the top is nothing like the stock image on the website thin scratchy material and stitching coming apart, ive asked how to get a refund and they keep answering my question with a different response - they are asking me to wait for the rest of my order i didnt order anything else - telling me they need to verify my details first when they havent even asked for them!!!! They dont even send an invoice with product!!!! Also payments go to company called arise media be very AWARE of this scam business

1 October 2024
Unprompted review
Vencae logo

Reply from Vencae

We're sorry that your unhappy with these products. We'll aim to further improve our quality, we're very sorry.

Rated 1 out of 5 stars

Absolutely horrendous

Absolutely horrendous! Ordered a tshirt. They sent the wrong colour then refused to send me the correct one. Offered a 20% refund. My first 3 emails were ignored. Then it took about 4 days through their online chat to have what should have been a 5 minute chat. All follow up emails and further attempts to contact them have been ignored.

19 October 2024
Unprompted review
Vencae logo

Reply from Vencae

Hey! We'll give you a full refund for this. Just send us a message letting us know that you're coming from trustpilot!

Rated 1 out of 5 stars

Scam website

Dont order from here its fake and a scam, I ordered shoes and couple of t-shirts but this is just fake. Dont listen to the other reviews

Edit: No I have not received the order

25 September 2024
Unprompted review
Vencae logo

Reply from Vencae

Hey! Have you received your products yet?

Rated 1 out of 5 stars

Don’t order from them

The worst. SCAMMERS. I orders from them 2 months ago and I still haven’t gotten anything. Tried to contact them but nothing. Used chat support and it keeps disappearing and disconnecting so I had to start all over aging. SCAME. The worst

17 September 2024
Unprompted review
Vencae logo

Reply from Vencae

Hey! To get back in contact with the chat support, you have to open up your email. Through the email there should be a link to redirect you back into the chat for further help.

Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY! SCAM

I ordered 3 shirts and 1 pair of pants, and when I received them over a month later, the clothes were so Small I could not even give them to my little brother, I sent in a request to have the clothes returned, and I herd nothing for two weeks finale they got back to me and ask me to take pics of the clothes I wanted to return, so I did and sent the company the pics of the clothes, and they stated they could only give me a partial return for clothes that still have the tag and have never been worn because they are extremely to small. Do not order from this company they are a scam and they scammed me out of $98.00 and still have not giving me a return on my last email stating I wanted a full refund and not a partial, they still have not answered my last email. DO NOT ORDER FROM THIS COMPANY!!!!! SCAM,SCAM,SCAM

15 August 2024
Unprompted review
Vencae logo

Reply from Vencae

Hey! Our sizes are true to size. We're very sorry for this. If there is anything we can do let us know at email@venace.com

Rated 1 out of 5 stars

Never received my item

I ordered a shirt from them. It never came. I wrote multiple emails to the company and they never replied.

31 May 2024
Unprompted review
Vencae logo

Reply from Vencae

Hey! Did you make sure to write if over to email@venace.com ?

Rated 1 out of 5 stars

HORRIBLE DONT ORDER FROM HERE

HORRIBLE don’t order from here you may think oh they are mixed reviews no all good reviews are fake i spent £30 on vencae and I dont even think there are clothes just a straight up scam

24 August 2024
Unprompted review
Vencae logo

Reply from Vencae

Hey! Your package has most likely gone missing in the mail-. Please send us an email at email@venace.com for support

Rated 1 out of 5 stars

Avoid this retailer

Ordered $300 worth of clothing for my son, in May 2024 and it's August 2024. Ok I'm in Australia and it's coming from the US, so I know it can take time but surely not three months. I still have not received any delivery information written a couple of emails asking where my order is with no reply.

9 August 2024
Unprompted review
Vencae logo

Reply from Vencae

Hey, seem's like your having an issue with us. Please contact us via our website's chat function so we can insure you proper customer support, we are waiting for you!!

Rated 1 out of 5 stars

This place is an absolute travesty.

This place is an absolute travesty. The website is no longer and they do not email back. EVER!!! They scammed me out of $169 and refuse to email me back about a refund. I’m begging you to stay away from this shop. I ordered on June 27th and it is now August 7th and the order has yet to even ship. 🤬

7 August 2024
Unprompted review
Vencae logo

Reply from Vencae

Our replies via email are not strong, if you want proper support. Please contact us on our website.

Rated 1 out of 5 stars

DO NOT BUY FROM VENCAE

I ordered a shirt and a hoodie as they looked cool and kinda cheap, but definitely not cheap enough for the experience I received.

The hoodie was extremely thin, and the graphic was so different from what was displayed on the website. It was so small!

The t-shirt was also very thin and cheap quality, and the words UNREADABLE were also on it due to the horrible quality.

I reached out for a refund and got a couple of messages back, firstly saying they would refund and then reverting to saying, "I don't see what's wrong with the clothes, we won't refund."
RIDICULOUS!!!
After close to 2 months of communication, I've been cut off, ghosted, and ignored.

This website will get shut down soon enough, I'm sure.
DO NOT BUY

31 July 2024
Unprompted review
Vencae logo

Reply from Vencae

We are sorry that you we're unhappy, please re contact us and we will support you with proper care.

Rated 5 out of 5 stars

Really good

As I'm from the UK and this was coming from the US, I expected it to come in a much longer time. Yet it came faster than I expected. Really good material and quality,. But would say sizing is a bit off in terms of the waist area.

2 August 2024
Unprompted review
Vencae logo

Reply from Vencae

Thank you for your review, it means alot to us

Rated 1 out of 5 stars

Straight up scammers

Ordered from these guys a month ago. After a week contacted them as I’d not received any tracking information, they told me to give it another week. After a month I messaged again to ask saying I would like tracking info or a refund to which they said I’d get tracking on the Monday. I never received tracking info and now they’re ignoring me after requesting a refund

22 July 2024
Unprompted review
Vencae logo

Reply from Vencae

Your tracking number should be received by email automatically. Please contact us again, and we will support you properly.

Rated 2 out of 5 stars

Late, bad quality and uncorrect size

My order was very late, the sizes of almost all the products were very small even though I ordered XL or XXL, the quality of the fabrics was horrible, and the prints were poor. The only positive aspect was the prices. Oh and one product is missing.

18 July 2024
Unprompted review
Vencae logo

Reply from Vencae

We are sorry that you we're unhappy with your order. If you would like to speak to us, please contact us via our website. We are happy to help you.

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