Venetianlace 

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Rated 3 out of 5 stars

I don’t feel these are as good as the adverts claim. As many reviewers have said the gusset needs to be higher at the front but also they are not very leak proof. Having had them some time now to g... See more

Company replied

Rated 5 out of 5 stars

Absolutely love them pants . Can’t wear any other pants from Asda now or Marks and Spencer. Absolutely amazing and comfortable pants. Can’t feel that I wear them . Just ordered another badge .❤️❤️❤️🥰... See more

Company replied

Rated 1 out of 5 stars

Very slick marketing campaign for a 'quality product' which turned out to be little plastic packets in a grubby white bag from China. Where's the box & tissue from your adverts? I haven't even unwrapp... See more

Rated 5 out of 5 stars

I was surprised by how well these worked despite being so thin. They're super stretchy, soft and comfortable, with lots of color options. Delivery was a bit slower than expected, but customer service... See more

Company replied

Company details

  1. Lingerie shop

Written by the company

Venetian Lace brings you luxurious Italian-inspired lingerie designed for elegance, comfort, and confidence. Discover expertly crafted pieces with premium fabrics, perfect fits, and all-day wearability.


Contact info

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Rated 1 out of 5 stars

I wish I’d read these reviews before I…

I wish I’d read these reviews before I bought. The knickers I bought are supposed to hold up to 50ml and they don’t even hold 5. Very poor quality, probably not even worth £5 let alone the £13 I paid. Do not buy these, they’re absolutely rubbish!

15 September 2025
Unprompted review
Venetianlace logo

Reply from Venetianlace

I’m truly sorry to hear that the model you chose did not meet your needs. We only want our customers to feel fully satisfied with their purchase. Please feel free to contact me directly at jade@venetianlace.com.
I’m sure we can find a solution together, as we always do.

Jade - Customer Care

Rated 1 out of 5 stars

No refund

I ordered a pair of ultra absorbent comfort knickers on 23/8/25, unfortunately they didn’t fit. I have since emailed a number of times, initially to enquire about a larger size and then for a refund as fed up of waiting for a response. I have not as yet received any response to my emails or a refund (I am giving this review on 21/9/25) 😠.
Annoyingly I am getting plenty of marketing emails 😡.
So be warned it they don’t fit you will have lost your money and they are not cheap!

23 August 2025
Unprompted review
Venetianlace logo

Reply from Venetianlace

I’m very sorry to read your review. I’d like to clarify that I have no record of receiving any of your previous emails. I have also tried to reach out to you directly by email but haven’t had a reply. Please be assured that I would never intentionally leave a customer without a response.

I invite you to contact me directly at jade@venetianlace.com
so I can resolve this quickly for you. As I always do in these situations, I’ll be happy to arrange a new order for you in the sizes of your choice.

Jade - Customer Care

Rated 2 out of 5 stars

Not suitable for even small leaks

These are very soft and comfortable knickers but they are not able to cope with even tiny leaks. The gusset is slim like normal knickers and has no extra absorbency. I was very disappointed as I bought 6 pairs and have to wear them with slim panty liners which defeats the whole object.

13 September 2025
Unprompted review
Rated 5 out of 5 stars

Comfy pants

Very comfortable and feel so soft

31 August 2025
Unprompted review
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Reply from Venetianlace

Thank you so much for your kind review! We’re delighted to hear you’re finding them soft and comfortable to wear. 💕

Jade - Customer Care

Rated 1 out of 5 stars

Poor quality

Poor quality, the seam split after wearing the knickers twice. I cut open the gusset to see if it was multi layered as advertised and no its not. These knickers will not protect you from leaks and therefore are a waste your money!

19 September 2025
Unprompted review
Rated 1 out of 5 stars

False claims

Unfortunately I've realised that the claims by this company are all false:
Pants are made in China, not the UK as advertised.
Pants are not leakproof as I tested them with small amount of water(10ml) and gusset stays wet for hours.
They are not cotton as claimed but a polyester material.
They don't have several leakproof layers as claimed. I cut open the gusset to check. No additional layers at all!
I'm now attempting to get a refund.
Please don't waste your money..

17 September 2025
Unprompted review
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Reply from Venetianlace

Hello, thank you for your review. I’d like to clarify that our products are designed in the UK, not made in China. The fabric composition is 90% cotton, 5% nylon and 5% spandex, as stated on our website.

It’s also important to note that our knickers are not intended to absorb water poured directly onto them, as water and bodily fluids behave differently.

I completely understand if the style you ordered did not meet your expectations, and I’d be happy to help you find another model with a wider gusset and higher absorbency that may suit your needs better.

Jade - Customer Care

Rated 3 out of 5 stars

Not leak proof

Although the antibacterial/leak proof underwear are soft and comfortable they definitely are not leak proof. A bit disappointed really. But they are a pretty design and comfortable.

18 September 2025
Unprompted review
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Reply from Venetianlace

I’m really sorry to hear that the model you chose didn’t quite meet your expectations. If you’d like, please feel free to contact me directly at jade@venetianlace.com
I’m sure we can find a solution together, as we always do.

Jade - Customer Care

Rated 1 out of 5 stars

DO NOT BUY from this company it is lie…

DO NOT BUY from this company it is lie after lie from them.
1 , I bought the offer to get 5 free pants for my holiday.
2, only 1 arrived, so I told them, told we will send them out to you. They didn’t arrive in time do I asked to cancel the order.
3, told oh they are out for delivery we can’t cancel.
4, 8 days later they arrived. In the meantime the 1 pair I had were no use at all for leaks.
5 as per the website I asked for a refund.
6 emails to and from offering me more pants but no refund.
7 offers 70 percent refund if I keep the pants.
8 said no I don’t want them not fit for purpose.
9 latest email is now asking me to post them back to China.

I am now realising I am stuck with pants that are nice to look at but at not fit for the purpose they advertise them for.
Total con .

17 September 2025
Unprompted review
Rated 2 out of 5 stars

Two major faults with these knickers

These knickers are very comfortable, stretchy and a good fit. However they have 2 major faults. Firstly the gusset is not high enough at the front, it needs to be an extra inch higher and secondly and most importantly they do not hold anything like the amount of urine promised. A couple of drops maybe but more than that goes straight through. Im keeping them as they're comfortable but will look elsewhere for leakproof knickers that do their job.

16 September 2025
Unprompted review
Rated 5 out of 5 stars

I couldnt believe these would work as…

I couldnt believe these would work as they were so slim... but they do!

Really stretchy, soft and comfy. Great selection of colours too. I've recommended them to friends.

They took longer to arrive than expected (5-7 days quoted on website) but very happy once the did.

Customer service were quick to respond and resolve my query by email too.

12 September 2025
Unprompted review
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Reply from Venetianlace

Thank you so much for your detailed review! We’re delighted you’re enjoying the comfort, stretch, and colours, and it means a lot that you’ve recommended us to friends 💕 Sorry again for the slight delay with delivery, but we’re really glad everything worked out and that our team could help quickly.

Jade – Customer Care

Rated 5 out of 5 stars

Nice knickers

Really happy with the quality and feel of these knickers.

11 September 2025
Unprompted review
Venetianlace logo

Reply from Venetianlace

Thank you for your kind words! We’re so pleased you’re enjoying the quality and comfort, it’s exactly what we love to deliver 🌸

Jade – Customer Care

Rated 3 out of 5 stars

Still unsure

Still skeptical to whether this is a scam product as they dont feel leak proof. Comfy and pretty to wear but gusset is too short at the front
Packaging was cheap and not attractive as the adverts show, disappointed as they weren't cheap. Debating whether to buy more on the offer they have sent me for a second purchase as I really was excited about this product!!

13 September 2025
Unprompted review
Venetianlace logo

Reply from Venetianlace

Hello Shona, I’m really sorry the style you tried hasn’t met your expectations. The fit and gusset length can vary between models, and it sounds like another style may suit you better. If you email me at jade@venetianlace.com

I’ll personally sort this out and recommend a design that gives you the coverage and reassurance you’re looking for. We’ll find a solution you’re happy with.

Jade - Customer Care

Rated 5 out of 5 stars

Really comfortable

Really comfortable, very good quality and fast service. Will probably purchase more.

13 September 2025
Unprompted review
Venetianlace logo

Reply from Venetianlace

Thank you so much for your lovely feedback 💖 We’re delighted you’re happy with the comfort, quality and service, can’t wait to have you back for more! ✨

Jade - Customer Care

Rated 1 out of 5 stars

Poor quality and no free returns

Product arrived of poor quality and from China. Asked for their free return service as the detail on the website but they refused, I instead accepted a 70% refund as that is the price I’m somewhat happy to pay for the quality provided and saved myself the further argument for the free return label.

30 August 2025
Unprompted review
Venetianlace logo

Reply from Venetianlace

We are a UK-based company and all our products are managed and shipped from our UK operations. I’m sorry that the model you received did not meet your expectations.

To resolve this, we offered several options, including a completely new replacement order free of charge. You ultimately accepted a 70% refund while keeping the items, which we believe is a fair and reasonable solution.

Jade - Customer Care

Rated 5 out of 5 stars

Comfortable and reassuring

Very easy ordering process and the knickers were carefully packaged! They are very comfortable to wear all day, do not ride up like other knickers and no ‘elastic line’. Great to have the confidence of protection for those little mishaps!

11 September 2025
Unprompted review
Venetianlace logo

Reply from Venetianlace

Thank you so much for your lovely review! We’re so pleased to hear the ordering was easy and that you’re finding the knickers both comfortable and reassuring 💕 Knowing they give you confidence throughout the day really means a lot to us.

Jade - Customer Care

Rated 5 out of 5 stars

Gorgeous

Gorgeous, pretty, comfortable, breathable underwear. I live an active lifestyle and these are so lovely.... i want more!

10 September 2025
Unprompted review
Venetianlace logo

Reply from Venetianlace

Thank you so much for your wonderful review! We’re thrilled to hear you find them gorgeous, comfortable and breathable, perfect for an active lifestyle. Knowing you want more is the best compliment we could receive. 💕

Jade - Customer Care

Rated 5 out of 5 stars

Very soft and comfortable and very…

Very soft and comfortable and very pretty to look at. The gusset contains a small amount of liquid.
Very pleased.
Did take a while for delivery though.

30 August 2025
Unprompted review
Venetianlace logo

Reply from Venetianlace

We’re so happy to hear you love the softness, comfort and style of your knickers 💕 Thank you for your patience with delivery, glad they were worth the wait 🙏✨

Jade – Customer Care

Rated 3 out of 5 stars

Very poorly packaged

I do like the product. But, don't be fooled by the adverts that they come in pretty packaging, mine came in a jiffy bag that was burst open at the side.

1 September 2025
Unprompted review
Venetianlace logo

Reply from Venetianlace

We’re really sorry about the packaging, and thank you for sharing your feedback 🙏 We’re currently improving our packaging, the new version will be prettier and, most importantly, eco-friendly 🌱. What matters most is that your knickers arrived safely and that you’re happy with them 💕

Jade - Customer Care

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