Venezia Maschere Reviews 455

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, often highlighting their authenticity, intricate design, and craftsmanship. Many people are also very satisfied with the fast and safe delivery service, noting that their orders arrived quickly and were well-packaged. However, some customers experienced issues with their orders, specifically regarding receiving an incorrect item or a product with a color that significantly differed from what was displayed on the website. A few also mentioned minor packaging concerns, such as a dented box or shredded polystyrene.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the masks as beautiful,... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the exemplary quality,... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the quick and fast delivery,... See more

Order

People report positive experiences with their orders. Many consumers praise the quick delivery, with some... See more

Service

Users describe positive interactions with service. Consumers consistently praise the excellent service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wanted to have an impressive looking Venetian mask after my trip to the city, and instead of spending my time on location, I bought one online. The Venezia Maschere website has a a great range of pr... See more

Rated 5 out of 5 stars

The REAL Venicien mask maskmakers. Wide choice of beautiful authentic designs Shipped within 18 hours. Fast delivery of 6 days standard road shipping to France Excellent customer service via... See more

Rated 5 out of 5 stars

Very fast and safe delivery. But what's most important, that it's an amazing piece of handmade art! I'm happy with my purchase. Always wanted an authentic Venetian masquerade mask.

Rated 5 out of 5 stars

Apart from a very quick delivery, the Colombina masks I ordered are simply perfect. They are intricate, beautiful, high-quality, and it is clear that a lot of effort is put into their making. I high... See more


Company details

  1. Traditional Kostume Shop
  2. Christmas Shop

Information provided by various external sources

Venetian Masks 100% Made in Italy Certified Online Shop. We make masquerade masks since 1970. Original handmade Venetian Masks, crafted in Venice with the highest quality paints and materials. We are the first producer of this category that get the certification 100% Made in Italy.


Contact info

4.9

Excellent

TrustScore 5 out of 5

455 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Long overdue review

Summary : An excellent product and a really kind craftsman !

Long version : Last year I decided to order a mask for a themed party but did it really late : l ordered it on Tuesday for the incoming week-end, from France. Despite that, they did their best to send it as soon as possible (the very next day of my order) in the hope I would receive it on time. In the end, postal issue (mostly due to the COVID situation) prevented the mask to arrive on time at the given address.
When I could finally get my hand on it later on, expect for a small dent in the paint on the nose (maybe some delivery issue despite all the layers of protection) everything else was as I expected it and of very high quality.

So a high quality craft, made by a really kind artisan.

Thank you again for answering my questions and doing your best to have it delivered on time.

27 November 2021
Unprompted review
Rated 5 out of 5 stars

Authentic Paper Mache Masks

I ordered 2 paper mâche masks online. The website was easy to use & gave a very detailed description of their masks. Communication was great & shipping was extremely fast! The masks came well packaged & even more beautiful in person!! Excellent experience. I highly recommend!

7 November 2022
Rated 5 out of 5 stars

Perfect

There is nothing i could complain about.
Beautifull, well rapped up and the price compaired to what a muske costs in Venice is sensationell !

27 October 2022
Rated 5 out of 5 stars

Almost perfect

Hello,

Pro:
- Fast and good communication.
- Fast shipping and good packaging.
- Overall good quality (paint,draws,parts,…)

Cons:
- Website should show availability.
- A better hot glue finish (glue more discreet) is welcome.

17 October 2022
Rated 5 out of 5 stars

Amazing product & service

They were very helpful & responsive. They were willing to customize the mask I wanted with laces to wear it as opposed to the stick that it came with.
The mask arrived very quickly and is so gorgeous!

3 October 2022
Rated 5 out of 5 stars

Beautiful, rustic artistry

Truly beautiful mask to have, and so many options to choose from. Very well fitting and comfortable to wear for an long evening. Roberto was very quick to answer questions and the parcel was sent the next day. So pleased to be able to purchase an authentic piece so easily.

9 September 2022
Rated 5 out of 5 stars

Seamless

Seamless, efficient and pain free. Needed a couple of masks for a Ball we’re due to attend. The site was easy to navigate, placing an order very simple and delivery arrived within the time indicated. Very happy

19 September 2022

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