VENTAM Reviews 3

Very good experience with Ventam Systems.
I got a few quotes before settling on Ventam Systems. The quote was very clear and easy to understand. I decided on Ventam because they were detailed about what they were going to do and seemed to have a good understanding of whats needed for the ventilation and the planning process.
Their gas engineer also called me to discuss the gas installion requiremnts which was a big help to me.
Reliable company and they completed the installation on time and with no hidden extras.
Not the cheapest quote I got but not the most expensive either.
Obviously very experienced installers that just get on and get it done much quicker than i thought it would be.
Always helpful staff and were very quick to reply and come to site which is more than I can say for a lot of companies.
I woul;d highly recommend them for a good price and good value kitchen ventilation. The system is working well and the gas enginner said it was a good job.

Poor advice lead to receiving incorrect products for the size of my application. The company decided to decline my request to return the products even though they had been untouched since arrival. I had contacted them the same day I received the items, they had no reason to not accept the return.

I have asked them kindly to review my situation to return the items and have a more suitable product fitted by them. They haven't helped me at all and have ceased to answer the phone or emails. Really poor customer service and rude staff.

They do not follow through with their terms and conditions.

The examples they give on their website for work they've done are all false.

Do not trust them.

We contacted Ventam in October 2013 to install a ventilation system in our new restaurant. From the beginning there have been issues with the workmanship which have required multiple revisits/repairs. November 2014, the last such visit resulted in our staff being met with abusive behavior, which is completely unacceptable.

As we were under warranty, you would expect a recurring faulty product (which in this case was a canopy light), to be quickly removed and replaced, the recurring problem identified and solved. Instead, our notification of the recurring problem to Ventam Systems was only dealt with after 5 weeks of multiple chasing-up efforts on our part.

In addition, the tech worker dispatched to our site made disparaging remarks to our staff, showed intimidating behavior, and ultimately his repairs came undone within 3 days. This individual contacted us earlier in the day and the conversation led us to believe that our best interests as customers were not being served. We contacted the technical manager, Lawrence, expressed our concern, and was told not to worry - we had the right worker for the job.

That we at Pickle & Rye would be subjected to harassing behavior for requesting a faulty product to be replaced not once, but twice, while under warranty is disappointing. That I would have a canopy light detach during Sunday brunch, sending plastic shards into food and onto cooking surfaces 3 days after being repaired is deplorable. And to have management ignore a customer's concerns, leading to such eventualities is nearly unthinkable.

Here is an approximate timeline of our dealings with Ventam Systems:

October 2013
Meet with tech who measures the proposed site for installation. Based on measurements, the tech suggests a unit.

Pickle & Rye agrees a quotation for canopy and installation

November 2013
Techs arrive to install unit only to find out the unit is slightly too large for the available space. Initial installment estimate of 3-4 hrs becomes 2 days and delays the restaurant opening.

January 2014
Gas leaks are detected and Ventam is notified. Techs come out to fix the leaks.

May 2014
The canopy light detaches from its fittings during a Saturday lunch. We contact Ventam, attach photos, and set up a repair date. The tech arrives with the wrong fluorescent tube for the fixture, and no additional lighting. The work is carried out in near darkness.

We contact Ventam to connect a gas chargrill unit. The techs arrive and carry out the installation.

June 2014
Gas leaks are again detected and we notify Ventam Systems. We deliver a verbal complaint about workmanship and notify the sales team that, although we are under warranty, we will be pursuing a 3rd party to fix the recurring gas leaks.

September 2014
The canopy light detaches again, this time overnight. We notify Ventam of the problem and try to arrange a time/date for repairs. We are told this could take a week or 2 as there is a staffing problem.

October 2014
After 3 weeks of multiple requests, we are told to expect a tech the following week. This doesn't happen. The following week we ask to speak to either upper management or an owner to demand the necessary repairs we require under warranty. Eventually we receive confirmation that a tech will be available later that week. We agree a proposed window of 3-6pm.

The tech contacts us on the day directly to ask if they can start earlier, which is impossible as we are busy at lunch, but that work can start at 3. The nature of the conversation leaves us feeling uneasy. We contact Lawrence, the technical manager, expressing concern about the assigned tech. He assures us that we have the right person for the job.

The tech arrives at 3 and hastily carries out the repairs, intimidating staff on site.

We immediately inspect the work and notice missing clamps as well as broken plastic shards within the lighting fixture. It's obvious that the faulty unit was not replaced, but instead re-attached to the canopy.

3 days later, during Sunday brunch, the lighting fixture again detaches, sending dangerous materials into cooking equipment and into prepared foods.

We also have photos of the missing clamps and broken plastic that were observed immediately after the the last work. We also have a video of the immediate minutes after the fixture detached.

February 2017
Extractor fan is not workin properly - smoke is going into the dining room from grill station.

April 2017
Health and Hygiene inspection marks us down for not having a light that is correctly fitted.