Delivery was in good time. Unfortunately, the items ( good quality) didn't fit. I requested return and received the confirmation email that it has been reviewed ( 17/1/2026). Since then I didn't hear... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Took a long time to arrive, sporadic communication when I contacted, finally arrived. I’d ordered a waist size up from usual, however, still did not fit around waist, also approximately 3 - 4 inches s... See more
Appalling customer service. Ordered more than a month the ago and the item has still not arrived. Customer service replies are very slow and completely generic. Totally unhelpful and giving no idea of... See more
I am still waiting for my order. Should have ready the reviews first before ordering. I will be disputing the charge with the CC company because answering their emails takes a whole week, the tracking... See more
Company details
Written by the company
Vera Mode is a UK-based online fashion store specialising in premium, timeless style. We curate a refined selection of sweaters, dresses, jackets, and versatile unisex apparel designed to blend sophistication with everyday comfort. It is operated by TRENDIX LTD. The brand is driven by a commitment to quality, sustainability, and exceptional customer service, offering a seamless and trustworthy shopping experience across the United Kingdom. Vera Mode is a trading name of TRENDIX LTD, a company registered in England and Wales (Company No. 16119597).
Contact info
20 Wenlock Rd, N1 7GU, London, United Kingdom
- +447723776440
- support@veramode.co.uk
- veramode.co.uk
1.8
Poor
190 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 13% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very bad return service
Ordered XL size was tiny. I've been trying to return it for weeks. Code expired etc. I still have the u unwanted cardigan and will not be buying from here again
18 October 2025
Reply from Vera Mode
Hi Catherine,
Thank you for your feedback!
Just to clarify the timeline:
We sent your return shipping label on 6th November.
You contacted us only two days ago, and we reply to all messages in the order they are received.
As mentioned clearly in our Return Policy, every shipping label or QR code is valid for 7 days only. In your case, more than 20 days have passed, which explains why the label expired.
Please note, the label expired simply due to the courier’s system, not because of anything we did wrong.
Please update or remove your feedback, as the current comment is unfair and does not reflect the facts or our efforts to help you.
Thank you for your cooperation and understanding.
Warm Regards,
Vera Support Team
www.veramode.co.uk
Very Impressed
Good quality clothing, arrived quickly and in good condition.
12 November 2025
Unprompted review
I didn't expect the quality and design…
I didn't expect the quality and design to be this beautiful and well-made. When I made my order, I thought I would have to return it after recieving by mail , either because of poor quality or an unsuitable style, but I was surprised and immediately put on the cashmere pants and went out because it was really cold. I will order again and recommend everyone to buy from the Vira Mode website.
Thanks for the customer service and the great team of this shop.
16 November 2025
Unprompted review
Outstanding experience
I have purchased from a lot of different online clothing companies but Vera Mode are right up there with the best. Every experience with them has been without fault, everything is delivered on time and has quality. I intend to continue receiving their parcels of happiness
20 November 2025
Unprompted review
Annoying…
Not only that I don't received yet refund ,(first payment) yet second payment was debited two days ago.Bad, I needed now two refunds
23 October 2025
Reply from Vera Mode
Hi Lidia,
Your refund has already been issued from our side. We contacted you and sent you a screenshot as proof. No further payments will be deducted from your account.
As we mentioned earlier, there was a misunderstanding between your exchange and return request.
Please rest assured that we have handled your case fairly and respectfully.
Thank you for your understanding and for giving us the chance to make this right.
Warm Regards,
Vera Support Team
www.veramode.co.uk
Great customer service
Great customer service. I had an issue with delivery and they help me. Also, good quality for the sweater.
27 October 2025
Bought a Christmas gift
Bought a Christmas gift, description was black cable knit pure wool pullover ,item not as described poor quality not wool wrong size and from China no return information can only be described as cheap rubbish do not buy from this brand under any circumstances you have been warned. The item has also taken over two weeks for delivery a complete sham .
20 November 2025
Unprompted review
Reply from Vera Mode
Dear Christopher,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that the item did not meet your expectations.
We would like to clarify a few things to avoid any misunderstanding:
The item you ordered is made from a high-quality wool blend, not pure wool, and this is stated on the product page.
Regarding sizing, we understand that fit can vary depending on personal preference, and we are always happy to arrange an exchange or return if the size isn’t suitable.
Some of our stock is fulfilled through a partner facility, which is why your parcel may have been dispatched from outside the UK. This information is also noted in our shipping details.
The delivery delay was caused by seasonal courier congestion, which is unfortunately out of our control.
We absolutely do not want you to keep an item you’re unhappy with. Please contact our support team, and we’ll make sure you receive a full refund or a replacement, whichever you prefer.
We genuinely care about your experience and would love the chance to make this right.
Warm Regards,
Vera Support Team
www.veramode.co.uk
This company is a scam!
Oh dear, I wish I had read the reviews before purchasing. I bought two jumpers and as everyone else has said they were awful quality and tiny. I returned them within a couple of days. That was Sep and I am still waiting for my refund!!! I have written to them several times. The last time they assured me that refund was process on the 30th Oct and would take 5 days. I am still waiting for my £114!!! Avoid at all costs.
23 September 2025
Unprompted review
Reply from Vera Mode
Hi Ella,
Thank you for bringing this to our attention. We are genuinely sorry for the frustration you’ve experienced. However, we can confirm that your refund was issued, and the delay came from the payment provider’s processing time and your bank, not from us withholding any funds.
Our system already emailed you the refund confirmation, including the date it was processed. If you haven’t seen it yet, please check your spam/junk folder — sometimes bank notifications are filtered there.
We are absolutely not a scam, and we take every refund request seriously.
Once again, we apologise for the confusion — we are here to help, not to complicate things.
Warm Regards,
Vera Support Team
www.veramode.co.uk
Customer service is practically non…
Customer service is practically non exsistent. I returned an order because it was too small and despite several emails, I have not received a refund.
31 October 2025
Reply from Vera Mode
Hi Angela,
Thank you for your feedback, and we’re truly sorry for the frustration this situation has caused. We’d like to clarify a few important details to avoid any misunderstanding.
You contacted us over the weekend, and as mentioned in our support policy, messages are answered in the order they are received. This is why you may have experienced a short delay — it was not intentional neglect.
Regarding your refund:
We can confirm that it has already been issued from our side. Any delay you’re seeing is due to the payment provider and your bank’s processing time, not because we withheld the funds.
Our system has already emailed you the refund confirmation, including the exact date it was processed. If you haven’t seen it, please make sure to check your spam or junk folder, as automated payment emails can occasionally land there.
Once again, we sincerely apologise for the inconvenience, and we remain here to support you and ensure everything is resolved smoothly.
Warm regards,
Vera Support Team
www.veramode.co.uk
These expensive allegedly ‘cashmere’…
These expensive allegedly ‘cashmere’ pieces are not true to size at all. These are not even fit for children let alone adult women. I got the largest size which is the 2X but in reality it is between a small and medium at best. Very dissatisfied with all my purchases which amounted to many hundreds, not worth all that money which is wasted and I will be giving them away to charity.
23 October 2025
Reply from Vera Mode
Dear Customer,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear that the items you received did not meet your expectations.
Just to clarify, the largest size we offer in our store is 2XL, and we understand that sizing can vary from brand to brand. It’s possible that the fit wasn’t suitable for your measurements, which is why the garments felt smaller than expected.
We always encourage customers to contact us before placing a large order — especially when sizing is a concern — so we can guide them through the measurements and help choose the best fit. We would have been more than happy to assist you with this to avoid any disappointment.
If you still have the items, we’d be glad to help you with a return and refund if you prefer. Our goal is to make sure you receive pieces that truly work for you.
Please feel free to reach out so we can sort this out together.
Warm Regards,
Vera Support Team
www.veramode.co.uk
Vera mode are trying hard to provide…
Vera mode are trying hard to provide good products and service.
18 October 2025
Reply from Vera Mode
Dear Roy,
Thank you so much for your feedback 🌹
It’s truly an honour to serve amazing customers like you, and we hope your next experience with us will be even more delightful ❤️
Warm Regards,
Vera Support Team
www.veramode.co.uk
An unsatisfactory experience
My order took a long time to arrive, I believe owing to lack of stock. As I was about to go on holiday and time was pressing, I tried several times to contact Customer Services on the phone, but got no reply. Eventually the shoes arrived but did not fit. Soon afterwards I went on holiday without being able to return the shoes within the very limited time available. When I got home after the holiday Customer Services told me to dispose of the shoes locally and that a refund would be forthcoming. I shall donate the shoes to a charity shop and wait for the promised refund.
Customer Services were helpful once they were in touch with me but it has been a disappointing episode
22 October 2025
Unprompted review
Reply from Vera Mode
Hi Kathleen,
Thank you for sharing your feedback, and we sincerely apologise for the inconvenience you experienced. We understand how frustrating the delays and communication issues must have been.
We’re glad that once contact was established, our team was able to assist and offer a suitable solution. Your refund has been processed as promised, and we truly appreciate your patience.
We’re sorry this experience was disappointing, and we hope to offer you a much smoother and more seamless service in the future.
Warm Regards,
Vera Support Team
www.veramode.co.uk
I ordered a "high quality genuine…
I ordered a "high quality genuine leather handbag" what arrived 3 weeks later was a poor quality pvc handbag with a black mark on the back. The item was not as described. How do they get away with it? I'm not happy as I'm still waiting to hear if I'm to receive a refund.
To add to the above.
I had an email from customer services today apologising for the poor product. They have agreed to refund me and not to bother sending the handbag back to them. If my refund comes through then I have to say that is good customer service.
04/12/25
In reply to Vera mode.
Thank you for my refund which took some time.
In reply to your comment that the bag is advertised as "premium PU leather" I'm afraid that is not true. The advert states that it is"high quality leather" I have a screen shot of the advert that helps.
11 November 2025
Unprompted review
Reply from Vera Mode
Hi Jane,
Thank you for sharing your feedback. We would like to kindly clarify that the handbag you ordered was indeed listed as Premium PU Leather, which refers to high-quality PU leather, not genuine leather, and this is clearly mentioned in the product description.
Most of our customers are very happy with the quality of this model, and we’re genuinely sorry that it didn’t meet your expectations in this case.
We’re glad to hear that our team has already processed your refund and offered you a resolution without requiring a return. We appreciate your acknowledgement of this — your satisfaction is important to us.
Updated: Please note that a genuine real-leather bag is not offered at this price point. You paid £40 for a high-quality PU leather bag, not genuine leather.
If you ever need assistance, we’re always here to help.
Warm Regards,
Vera Support Team
www.veramode.co.uk
Appalling unable to return DO NOT USE…
Appalling unable to return DO NOT USE link to request return does not work absolute scam
18 October 2025
Reply from Vera Mode
Hi there,
We’re sorry to read your comment, but we’d like to clarify that our return centre is fully operational and works smoothly — we process dozens of return requests every single day without any issues.
After checking our records, we found no contact or return request from you, which means you haven’t reached out to us yet. Please contact us at support@veramode.co.uk so we can assist you immediately.
We take customer satisfaction seriously, and we want to assure you that Vera Mode operates with full transparency and has never engaged in any misleading or “scam” activity.
Sincerely,
Vera Mode Team
the order was despatched quickly and…
the order was despatched quickly and efficiently and arrived on time.
18 October 2025
Reply from Vera Mode
Dear Warren,
Thank you so much for your feedback 🌹
It’s truly an honour to serve amazing customers like you, and we hope your next experience with us will be even more delightful ❤️
Warm Regards,
Vera Support Team
www.veramode.co.uk
Dress was good material and beautiful just a little tight on top as I am big busted
Dress was good material and beautiful but just a little tight on top.
I have asked for request to return which was dealt with very well, just a shame as dress is gorgous.
27 October 2024
Unprompted review
Reply from Vera Mode
Dear Linda,
Thank you so much for your feedback 🌹
It’s truly an honour to serve amazing customers like you, and we hope your next experience with us will be even more delightful ❤️
Warm Regards,
Vera Support Team
www.veramode.co.uk
Very slow refund process
Be careful, it took nearly a month from requesting a return to receiving the refund into my bank.
17 September 2025
Reply from Vera Mode
Dear Jane,
Thank you for taking the time to share your feedback. We truly value every comment as it helps us continue improving our service.
We’re glad to confirm that your return and refund were fully processed from our side within the standard timeframe. Once a refund is issued, it’s then handled by your payment provider or bank, and depending on their internal processing times, it may take several business days for the amount to appear in your account. Unfortunately, this part of the process is outside of our direct control, but we completely understand how frustrating it can feel to wait.
At Vera, we always strive to ensure a smooth and transparent experience for every customer — from purchase to return. We’ve reviewed your case carefully, and we can assure you that everything was completed promptly on our end.
Thank you once again for your trust in us. Your feedback is valuable, and we’re constantly working with our payment partners to make sure refund timelines become even faster in the future.
Warm Regards,
Vera Support Team
www.veramode.co.uk
This company is no good
This company is no good . Wrong colours were sent. I have spent iver2 hrs trying to find a return address . So far no notifications from Vera mode . I will not use this company again
21 October 2025
Unprompted review
Reply from Vera Mode
Hi Pramila,
Thank you for sharing your feedback, and we sincerely apologise for the inconvenience caused.
We understand how frustrating it is to receive the wrong colour — mistakes can happen, although rarely, and we always take responsibility when they do.
Regarding the return and refund details:
Your return request has already been processed, and your refund was issued a while ago.
We truly apologise for the trouble you faced and appreciate your patience.
Warm Regards,
Vera Support Team
www.veramode.co.uk
No refund
I am having a total nightmare getting my refund .
Waiting 2 weeks for them to send me qr code to send my item back. Did that on 03/10 . Still waiting for an email reply never mind my money!!
17 September 2025
Reply from Vera Mode
Dear Katherine,
Thank you for your feedback. We’ve reviewed your case and can confirm that your refund was processed from our side within the standard timeframe. Any delay in the funds appearing in your account is due to your bank or payment provider’s processing time, which is unfortunately beyond our control.
We truly appreciate your patience and understanding, and we’ll continue working closely with our payment partners to ensure smoother and faster refund experiences in the future.
Warm regards,
Vera Support Team
www.veramode.co.uk
Reply from Vera Mode
Dear James,
Thank you so much for your feedback 🌹
It’s truly an honour to serve amazing customers like you, and we hope your next experience with us will be even more delightful ❤️
Warm Regards,
Vera Support Team
www.veramode.co.uk
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.