VRG GRL Reviews 

1,114
TrustScore 3.5 out of 5

3.7

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Rated 2 out of 5 stars

I wanted to order from here for so long and when I finally did I’m totally disappointed. The products that arrived were terrible quality, the material is so thin and the items didn’t even look like t... See more

Company replied

Rated 1 out of 5 stars

Shocked that the items quality and cutting are worst than Cottonon or even maybe SHEIN. Honestly thought they were a boutique store quality, but with the recent 3 dresses and 1 skirt i purchased and r... See more

Company replied

Rated 5 out of 5 stars

VRG GRL is my go-to for stylish, high-quality clothes. The fit is always perfect, and their designs stand out without being over the top. Whether dressing up or down, the pieces are versatile and comf... See more

Company replied

Rated 5 out of 5 stars

VRG GRL community is amazing not only online but also in store. I shop at Warringah Mall store and the girls are so helpful and supportive of the items you pick out. The clothes are also just beautifu... See more

Company replied

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3.7

Average

TrustScore 3.5 out of 5

1k reviews

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No recent history of asking for reviews

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3.7

All reviews

(1,114)

21 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Even though I’m in the US

Even though I’m in the US, shipping is fairly quick. The pieces fit really good ( for reference I’m petite 5’1” and slim. Don’t need much tailor or adjustments. And love that they are not mass produced.

5 May 2024
Unprompted review
Rated 1 out of 5 stars

Bad customer support

The clothes are pretty on the website but I had an issue with the delivery of my package and never received. I reached out to customer support and one week multiple emails and no response. Their customer service is horrible so will not be ordering from them ever again.

27 April 2024
Unprompted review
Rated 2 out of 5 stars

Return Issues

I ordered 3 dresses with the intent to return one or two, however when I went to return I selected the wrong option. When I contacted the company they never got back to me and I ended up having to pay $80 in shipping to send it back. The products were lovely, but I wish their return process was more user friendly and that their customer service was responsive.

26 April 2024
Unprompted review
VRG GRL logo

Reply from VRG GRL

Hey Emily, thank you so much for this feedback. We are so sorry for any delay in response to your inquiry and this experience. We have sent a follow up email to rectify this as best we can x

Rated 5 out of 5 stars

VRG GRL has become my favorite clothing…

VRG GRL has become my favorite clothing line since I discovered it. They are all crafted beautifully from exquisite materials. Classic styles that will never go out of style and are forever staples in my closet! I love shopping VRG GRL!

15 April 2024
Unprompted review
VRG GRL logo

Reply from VRG GRL

So glad you love your recent styles Sasha! Thank you for your kindness x

Rated 5 out of 5 stars

Can’t help but come back!

I have brought many things from VRG GRL, and every time it never disappoints! As a larger person I was so hesitant on purchasing from here but was so pleasantly surprised when their clothes fit me and I even feel I can downsize in some stuff! I’ve only had to speak to customer service once and it was for the most minor issue and the whole experience was amazing and helpful! I even placed an order today at about 8:30am and checked my emails at 9:20am to see my order has been placed, packed and shipped! How good is that!

15 April 2024
Unprompted review
VRG GRL logo

Reply from VRG GRL

Thank you so much for your kindness Courtney! So glad you are loving your new styles xx

Rated 1 out of 5 stars

Sent me the wrong size vest

Sent me the wrong size vest, contacted them immediately when I found out. Took them 2 days to reply, after sending them two emails. Was offered a refund or credit, have asked for a refund and sent back the item already that is due to be delivered to them and have not yet had a response for 3 days now! Other two tops I ordered were great but not ordering from them again with such slow customer service.

- update thanks for the email but I’m still yet to receive a refund and it’s been over a week now that the vest has been delivered at their warehouse.

9 April 2024
Unprompted review
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Reply from VRG GRL

Hey Rend, thanks so much for your valuable feedback. We apologise for any delay in getting back to you, we have sent through an email with some more information xx

Rated 5 out of 5 stars

Ordering from US

I was nervous about ordering from an Australian store from the US, with sizing differences and such, but it actually was a good experience. The reviews and sizing guides definitely gave me some assurance on how to order. Shipping was great as well. I was happy with my order and won't return the dress, but they have a normal return policy despite it being international.

28 March 2024
Unprompted review
VRG GRL logo

Reply from VRG GRL

So glad to hear you're happy with your order xx

Rated 1 out of 5 stars

Very disappointed in my order!

Very disappointed in my order!
1 - When it arrived via two parcels to the UAE I had to pay double tax and fees
2 - Buttons popped off three of the items, just by me simply un buttoning (Hardly any force). Was expecting a lot better quality
3 - No reply on email after flagging the above and they only give you 7 days to return. Need a faster response from their customer service team
4 - Ordered a size 8 based on the measurements, size runs big

22 March 2024
Unprompted review
VRG GRL logo

Reply from VRG GRL

We are so sorry for any delayed response while we worked to investigate your enquiry Dixie. We have sent through an email with some more information, and apologise again for this experience x

Rated 5 out of 5 stars

Beautiful cut and quality

The pieces are beautifully cut and excellent quality for the price point. Warning though, not sure if it was that specific dress that I bought or whether it’s the labeling or the sizes in general, but the sizing can differ between styles so keep that in mind xx

12 February 2024
Unprompted review
VRG GRL logo

Reply from VRG GRL

Thank you so much for your feedback Kristen xx

Rated 5 out of 5 stars

Vrg grl is the only store i purchase from…

I have been disappointed with many online purchases from other online stores but vrg grl are exceptional. Their quality of products are perfect, styles are unique and timeless, they fit like a glove and the material feels high quality. So well made! Love all the rewards and perks they offer and they have some really great sales. No regrets, vrg grl is now the only store I'll buy from. Thanks vrg grl for being awesome! Keep it up!

4 March 2024
Unprompted review
VRG GRL logo

Reply from VRG GRL

Thank you so much Anna xx

Rated 5 out of 5 stars

I’m totally in love!!

I love VRG GRL so much!!!! Every time the new collection comes out, I’m like Wow! I need to get all of these!! I’m always looking forward to seeing new collections. All the designs are very unique and nowhere else we can’t find them. I always get compliments when I’m in VRG and give me confident in it. So thank you so much for making beautiful pieces and I’ll love them forever!!

20 February 2024
Unprompted review
VRG GRL logo

Reply from VRG GRL

Thank you so much for your kindness Amy! This means so much xx

Rated 5 out of 5 stars

Favourite place to shop!

I love shopping from Vrg Grl! I am a big fan of their extended size range as a petite girlie, not to mention the beautiful array of designs, colours and shapes! I love that they have sales often so I can snag bargains! Have found sizing pretty on point, very good value for money! I always get compliments when I wear Vrg Grl!

18 January 2024
Unprompted review
VRG GRL logo

Reply from VRG GRL

Thank you for your kindness Maddison! xx

Rated 1 out of 5 stars

Shady business guys, so sad

Wow. So disappointed in this company. I bought a few clothes from them so yes I am a paying customer but they blocked me on instagram because I called them out on copying a smaller brand. Nice one

12 February 2024
Unprompted review
Rated 5 out of 5 stars

For the love of simplicity

What I love is the simplicity of the styles that fit across and suit different ages of women. I find that the sizes are generous and that you can tapper the look because of the cut and style. The colours always compliment the designs.

13 February 2024
Unprompted review
VRG GRL logo

Reply from VRG GRL

Hey Sharon, thank you so much! We are so glad to hear you loved your new pieces

Rated 5 out of 5 stars

I have purchased from VRG GRL on three…

I have purchased from VRG GRL on three separate occasions. All three garments are exceptionally well made and delivery was prompt.
I receive compliments on all three garments and constantly asked where I got them from.
The website changes regularly with frequent drops of new prints and designs.
Keep up the good work.
Very happy gal.

23 January 2024
Unprompted review
VRG GRL logo

Reply from VRG GRL

Thank you so much Jill! So glad you love your recent orders xx

Rated 5 out of 5 stars

Love this brand so much

Love this brand so much. Amazing quality and value. Unique styles and prints. True to size. I get comments whenever I wear it. Also love the loyalty program.

16 January 2024
Unprompted review
VRG GRL logo

Reply from VRG GRL

Thank you so much darling xx

Rated 5 out of 5 stars

I love my experience shopping in your…app

I love my experience shopping in your website, i think the display of the clothes is amazing and the variety of colors and shapes is big. When I got my clothes loved the fabrics and how they fit in my body perfectly, I'm always getting complements on this. The only observation I'd make is to put more bigger size women wearing your clothes, plus size models or the in between body types that are not skinny or plus.

21 December 2023
Unprompted review
VRG GRL logo

Reply from VRG GRL

Thank you Carolina, we appreciate this feedback so much xx

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