Vergo Pest Management Ltd Reviews 359

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their diligence, knowledge, and helpfulness, often highlighting specific technicians for their professionalism and thoroughness. Many people appreciate the clear explanations provided and the care taken, especially regarding pets. The service is frequently described as excellent, with consumers noting the efficiency and effectiveness in resolving pest issues. However, some customers also noted significant issues with scheduling and communication, including missed appointments and slow response times from customer service. A few other people also felt that the service quality declined after the company took over from a previous provider, mentioning difficulties in getting accurate information about visits and a lack of notice for appointments.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism,... See more

Service

Users describe ambiguous interactions with service. Many reviewers report significant issues with missed... See more

Customer service

Reviewers mention ambiguous feedback about customer service. While some customers found specific helpline... See more

Response time

Customers had ambiguous experiences with response times. Some found it nearly impossible to reach anyone and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have been fortunate with all the staff we have visit site from Vergo, they are diligent, knowledgeable and helpful. Mark Donaghy is currently looking after the site and always has a friendly ma... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Vergo. I was visited by a Mark Donaghy "The Rat Man" he was professional , over the course of many visits made it his mission to not only catch the rats but stop them getti... See more

Company replied

Rated 5 out of 5 stars

Initial visit happened a day earlier than expected and Mark Donaghy arrived to sort out a wasp nest that we had in our loft. He carried out this job with military precision. Very professional service,... See more

Company replied

Rated 5 out of 5 stars

Just had Matt conduct a highly professional mouse inspection of our house following an outbreak of mice in our Kitchen, bedroom’s , loft and Garage. He arrived on time, discovered the mice routes and... See more


Company details

  1. Pest control service

About Vergo Pest Management Ltd

Written by the company

Vergo Pest Management Ltd has over 45 years of experience in the pest industry and is the largest independent national pest service provider in the UK today.

We are a nationally based pest control company that delivers a local service.

We serve our customers, care for their premises and the environment and deliver on our commitments and promises.

We are always inquisitive about the science of pest control, through innovation we protect people, property, and the environment. With a ‘one-team’ culture, we can be trusted to deliver and always make a positive impact.

Vergo's mission is to deliver pest free, safe and clean environments to our customers, on a consistent and quality basis.

Vergo’s extensive range of pest management services include rodent control, flies, wasps, bed bugs, bird control, biohazard cleaning and disinfection and more.

We provide pest control services for a variety of market sectors that include food manufacturing, retail, hospitality industry, public sector and local authorities, property management, healthcare, distribution/transport and logistics, education and residential.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

359 reviews

5-star
4-star
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2-star
1-star

Replied to 71% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Chris Matthew’s

Chris Matthew’s has been great! Really lovely guy and extremely thorough! Vergo as a whole have all been incredible and all so so lovely!

20 October 2024
Unprompted review
Rated 5 out of 5 stars

Keith and Chris have gone completely…

Keith and Chris have gone completely beyond what service we should have had with our issues. Keith is there every other day, always laughing, joking and has almost became part of the team.
Chris has dealt with everything in his path with calm, organised precision.
I don't want pests, but if i do, I want these two dealing with them.

16 October 2024
Unprompted review
Rated 1 out of 5 stars

AVOID..AVOID..AVOID

AVOID..AVOID..AVOID
THIS COMPANY ILLEGALLY LAID OUT RAT POISON (EXPOSED) IN A GARDEN KILLING THE FAMILY DOG, LEAVING THEM WITH A £40K VET BILL AND TELLING THEM TO TAKE THE MATTER UP WITH THEIR NOW EX EMPLOYEE.
THERE IS MORE TO THIS...
SEEMS TO BE A SUDDEN INFLUX WITH REVIEWS ON EMPLOYEES RECENTLY TO UP THEIR OWN RATINGS..
SHAME ON YOU VERGO

6 September 2024
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs!!

Avoid at all costs!!

The influx in 5 star reviews is extremely questionable, especially after the amount of 1 star reviews they received since killing our pet dog Ruby!! This was done through sheer negligence by the irresponsible use of rat poison. Not only have they killed our best friend, they left us with a £40k vet bill and have taken zero accountability what so ever!!

I would say though, the amount of 5 star reviews for Chris Mathews is that unbelievable it seems too good to be true… there’s a question, are these reviews even genuine?

The pattern of reviews for this company is suspicious. They have all been worded in the same manner… I wonder if TrustPilot will actually look into this.

And no doubt Vergo will get this review removed like they did my other one which was based on my own experience with the company.

16 October 2024
Unprompted review
Rated 5 out of 5 stars

Chris Mathews

Chris Mathews. Such a wonderful man, good standards and expertise on cleanliness and hygiene. Also the feedbacks for making the store even better which is also helpful.

14 October 2024
Unprompted review
Rated 5 out of 5 stars

Chris Matthew’s

Chris Matthews has been spending time with the maintenance team at Devon Cliffs on reducing our rat population. This will be a long winter project but we are already starting to see signs in a reduction in our rat population

10 October 2024
Unprompted review
Rated 4 out of 5 stars

Vermin Control

Chris came out and sorted out my rat problem he was professional and competent . He came out 3 times and fully sorted out the problem. The rats had got in through a hole left by the builder and were in my kitchen extension. I felt confident that he knew what he was doing and showed compassion and understanding. I would rate Chris with 5 stars but the communication from the company was shocking. The original operative failed to attend an appointment and was off sick, nobody contacted me to explain that he wasn't coming when I rang at 5pm I was told and received an apology. Chris came out first thing the next day.

17 September 2024
Unprompted review
Rated 5 out of 5 stars

We had a problem with wasps.

We had a problem with wasps.
Came out and sorted the problem. He found the nest and put things in place to get rid of the wasps and the nest.
Adam was very friendly and talked us through everything he was doing.

9 October 2024
Unprompted review
Rated 5 out of 5 stars

Stephen Cassera is a great contractor

Stephen Cassera is a great contractor. Knows exactly what he’s doing, very thorough and efficient at his job. Never had any problems with him. Overall excellent contractor and definitely recommend!

8 October 2024
Unprompted review
Rated 5 out of 5 stars

Thomas Skerratt is exceptional!

Thomas Skerratt is an exceptional Vergo worker! He came in a couple hours after I reported my fly issue and gave me the best advice I could receive on them! He’s also so knowledgeable and so easy to talk too. I never feel like I’m asking the wrong questions when it comes to him and my issues! Love having him as my pest guy! Couldn’t ask for a better man!

7 October 2024
Unprompted review

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